Tinashe Hair Reviews 

3,893
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally soft texture, true-to-length measurements, and overall top-tier quality of the gorgeous hair products received. People also note the remarkably fast shipping times alongside a consistently helpful, responsive, and kind customer service team ready to assist. However, some reviewers were not happy with the product durability, noting that the hair frequently sheds heavily or becomes noticeably thin over a short time. A few other people also felt that tracking shipments could be improved due to occasional communication issues and delivery delays encountered during transit.

What people talk about most

Product

Clients share positive opinions on product, highlighting the softness, natural look, and excellent quality of... See more

Quality

Customers report great satisfaction with the product quality, praising the soft texture, lack of shedding,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping times and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that shipments arrive quickly and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support as quick, helpful, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The hair is PHENOMENAL! Took it out of the package and READY TO WEAR, required no adjustments! Bought another one a week later! Waiting for that order too!! Customer service was quick and easy! Gr... See more

Rated 5 out of 5 stars

I wanted to wait a while before my review but I’ve had my hair from Tinashe for about a month, and it’s as soft as day 1. I’m amazed at how little to no shedding I’ve had with big curly hair. Absolut... See more

Rated 5 out of 5 stars

Love this company! This is my second time ordering from them. I even returned one because it did not match my hair color like I wanted and they were so nice and helpful. Love their u-part wigs!

Rated 5 out of 5 stars

Lovely silky hair. No shedding or fly aways. Communication was excellent and they were helpful through out even when the courier company wasn’t Will definitely recommend


Company details

  1. Hair Product Store

Written by the company

Tinashe Virgin Human Hair Bundles More Style Great Hair Free Shipping,Hair Bundles With Closure Frontal, Lace Front Wigs Sale, 2019 New Hairstyles


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(3,893)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t purchase.

I ordered from Tinashe hair originally on Feb 21st the first package I ordered was seized by customs its took them from Feb 21st till March 7th to inform me that I would no longer be receiving the package. Keep in mind throughout the whole time I was waiting for the first original package I told them to cancel my order and just refund me and not send it out. They proceed to send me another set of hair (I had already chalked up my loss and ordered from Oq hair great quality btw ladies check them out) anywho they “sent out” another package this time the package was either delivered to the wrong door or someone took it. I’ve had a dispute with them since March 3rd they aren’t speaking to my bank and at this point I don’t even want another package from them I want my $300 back. It’s really frustrating working with companies that don’t value their customers time or money hopefully I hear something back wish they would’ve canceled the order when I first asked about it instead of going through all this about one package will not be ordering again also if you put a bad review that’s when they try to offer you money back so you’ll take it down I’ll gladly keep this up and take my refund thank you

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Hair

The hair arrived via DHL today I live in London by the stadium in north London. The hair is high quality ignore bad reviews many are from people who steal wigs.
True to length. Hair arrived in around 5 days.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my first wig purchase

This was my first wig purchase, I ordered the yaki half wig. And trust me, this is wig is exactly who she thinks she is. Very beginner level friendly and it blends with my natural hair perfectly. It came within less than a week. I will most definitely be ordering again soon.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time purchasing a…

This is my second time purchasing a unit from them and I will forever be a customer! The hair is top tier always! It’s shiny, has no smell, no shedding, and true to the length. And their units last Hellas! Their communication is amazing too!! Just buy from them.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Love my wig!

Love my wig!! I requested a smaller sizing cap and they gave me it. Also the hair is nice & long & a properly density it’s enough for a natural look i can’t to do the install will be ordering again in the future xoxo. Delivery time was outstanding as well as customer servicing.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, hair is light, easy to style and the customer service is excellent. Fast delivery as well I really appreciate it!

Thank you so much, will order again!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent

Very fast delivery. Seller is very responsive. The wig I ordered was top-tier. The hair is very soft. Everything is done and ready to go. You can put it on and walk out the door. The packaging was done with care. The wig comes with a strap to secure it so that you don’t have to glue it down and an extra comb.& the lace is undetectable. I will be ordering from here again. I’m so happy with my purchase.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

This is the only hair company I will be purchasing from

This is the o ly hair company I will be using from now on and I haven’t even had the pleasure of trying on the newest wig i just purchased. I logged into my Tinashe website to find me a new wig, I wasn’t paying attention to the shipping address so I sent it to the wrong address. The next morning i woke up I sent Tinashe a email letting them know what I had done. They responded within 4 hours letting me know that they would do all they can to correct the address. Needless to say I got my hair! They were all so kind and so helpful throughout this process. I am grateful for Tinashe’s customer service which is why I will only buy from them from now on. Thank you guys again.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars is not enough! This hair is just perfect 😍. Very soft and very minimal shedding, barely any. I purchased the balayage wig and it’s exactly like the picture it did not disappoint. My 3rd time purchasing hair from this company and I still have my wig from last year when i purchased back in 2025. With proper care the wigs last. Thank you again tinashe hair !

4 March 2026
Unprompted review
Rated 5 out of 5 stars

First Time Customer

I’m a first time customer and my experience was great. I noticed after I ordered that my shipping address was incomplete. I emailed and they had it taken care of before it shipped. The order arrived 5 days later which is good. I love this wig and I’ve gotten so many compliments on it. They wanted to know where I bought it so I gave them the Tinashe Hair website. 🙂

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Hi Babes

Hi Babes! This what is my first time ordering from this company and i haven’t installed yet but I would say that the hair was really soft and it did come already prepared to just put on which i love🥰🥰 and they were very communicative very helpful with my order so I would definitely recommend this company. I will be buying another wig from them soon.

3 March 2026
Unprompted review

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