Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more
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Review summary
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Reviews shaping this summary
Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next wee... See more
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Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high... See more
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I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for w... See more
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Company details
Written by the company
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contact info
United Kingdom
- info@timeforyou.co.uk
- timeforyou.cleaning
4.4
Excellent
838 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Time For You .Cleaning
Dear Sian
Thank you so much for your kind words and for awarding us a 5-star review. We are thrilled to hear that you found Time For You Weybridge to be efficient, friendly, and responsive. We will certainly pass on your positive feedback to the Weybridge branch.
If you have any further comments or require assistance, please don't hesitate to reach out.
Best regards,
Suzanne
Customer Service Team
Time For You
Terrible
This relates to Greater Belfast Time for You.
Terrible, dodgy and unethical company. Once you sign a contract they say you have forfeited your statutory 14-day cooling off period. They then send a cleaner that they clearly don't care is useless (cleaned less than half the house) and tell you that you cannot break your contract without paying a large financial penalty. I ended up paying total of £103 for a two hour clean where the cleaner was late and cleaned less than half my house. The manager responded to my valid complaint with a borderline hysterical essay-length email, completely unwilling and unable to accept valid criticisms. The company then threatened to take me to court to obtain a cancellation charge. Dreadful company, pretty much a scam. Avoid.
1 August 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Dr Clarke
We have heard back from Marieannette Magee owner of the Belfast local office and her reply is below, please feel free to contact her if you need anything else
"I am personally disappointed to have received such a negative review, as I am sure the cleaner in question is also. At Time for You Greater Belfast Ltd, customer satisfaction is extremely important and I always endeavour to resolve any complaints that I receive within 24 hours. This is why I responded with a reasonable and justified explanation to this client within this timescale. I am a small business who gives self employment to people in the community. I pride myself in being honest and ethical in everything that I do within my company. Every service I offer is clearly explained at a sign up appointment and is fully backed up and clearly stated in our terms and conditions. I also double check with every client that they understand everything that they are about to sign and ask if they have any further questions. I do, indeed, have a 14 day cooling off period. Again, this is explained at sign up to the client and furthermore it is also explained that she/he has a right to waive this right to cancel and get the cleaner in as soon as we have someone available. This client obviously waived her right to cancel as she agreed to the cleaner starting as soon as we had someone available. I only take on cleaners who fit in with the ethos of my business, that is, who are honest, reliable, ethical and hard working. I spend a lot of time and effort finding these people. I am committed to resolving any issues to the best of my ability but unfortunately in the rare circumstances where a client refuses to pay for work undertaken, I have no option to resort to the legal system for a fair and justified outcome, which was necessary in this case. This client had unrealistic expectations. At the end of the day, the client expected the cleaner to clean a 5 bedroom, 3 storey house in 2 hours on a fortnightly basis. We pride ourselves in giving clear and concise information and advice to all our clients. Each home is different and expectations must be managed to ensure a happy client. We would never advise clients to purchase more hours than are necessary but we do ask them to be realistic in their expectations. The client expectation that it could be completely cleaned within 2 hours (on a fortnightly basis) was entirely unrealistic. Finally none of my numerous other clients would refer to my business as a scam, terrible or dodgy."
Time for You has always provided…
Time for You has always provided excellent cleaners, and the office is responsive and very professional. I would highly recommend them!
23 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Gennye
Thank you so much for your outstanding 5-star review of Time For You. We are thrilled to hear that you've consistently found our cleaners excellent and our office responsive and professional.
So that I can get the feedback sent to the relevant branch I have requested some more details from you to help me find your account and I look forward to hearing from you soon!
Best regards,
Suzanne
Time For You Customer Services
We live in Suffolk
Everything about time for you has been fantastic. From my initial visit. My cleaner Eva, and the company always replacing with another cleaner with plenty of notice if Eva is on holiday.
Eva is amazing, she is very friendly, polite, always on time, we have her for three hours a week. The house is always amazingly clean, she goes above and beyond. I don't think I have met a cleaner who works as hard.
Also my dogs love her ❤️ and are always so pleased to see her.
She leaves lovely little touches with the towels and loo roll ( folding them into works of art 😁)
We love her
17 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Louise,
Thank you so much for your glowing review of Time For You Suffolk! We are thrilled to hear that your experience with Eva and our services have been fantastic. Eva's dedication and those little touches are delightful!
We’re also pleased to know that we’ve succeeded in providing dependable replacements when needed.
It’s wonderful to hear that even your dogs are fond of Eva! Your kind words mean a lot to us and we will certainly pass them on to the Suffolk branch and Eva herself.
Thank you once more for your continued trust in Time For You. We look forward to serving you with the same excellence in the future.
Warm regards,
Suzanne
Time For You Customer Services
Working with an agency is a stress free…
Working with an agency is a stress free way to find the help I need. I have been very happy with Time for You and the cleaners they have placed have all been great.
14 October 2024
Unprompted review
Reply from Time For You .Cleaning
Hello
Thank you for taking the time to leave such a wonderful 5-star review for Time For You.
We're delighted to hear that your experience with our agency has been stress-free and that our cleaners have met your expectations.
We appreciate your feedback and kind words and to ensure that I can share that with the right local office, I have requested some extra information from you.
Warm regards,
Suzanne
Time For You Customer Services
Satisfied client of Time4You Surbiton
I have been using Time4You Surbiton for c3 years now and have had a positive experience with them. There was a helpful initial visit when I discussed my needs, after which we appointed my first cleaner. As to be expected, cleaners don't usually work in the same role for years - so a couple of times someone has left to pursue other things and a new person found for us. Our current cleaner is excellent. Time4You have always asked for feedback about the cleaners they've supplied, and made adjustments with the approach if needed. Its wonderful to have a fortnightly cleaner, and one less aspect of life admin and household maintenance to take care of myself. Would recommend this company.
12 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Mrs Cargill,
Thank you for your glowing 5-star review of Time For You Surbiton. We are delighted to hear that your experience over the past three years has been so positive.
It's wonderful to know that our team has been responsive to your needs and that your current cleaner is providing excellent service. We take pride in our reputation, and your recommendation means the world to us.
We will pass on your kind words to the Surbiton office and ensure they continue to uphold the high standards you have come to expect. Thank you for being a valued client.
Warm regards,
Suzanne
Time For You Customer Services
Friendly and efficient
Charlotte made contact with me quickly following my enquiry in the site to explain the service arrange a home visit. She was approachable and efficient and confident that she would soon have a cleaner in place for the hours and times requested.
7 October 2024
Reply from Time For You .Cleaning
Dear Frances,
Thank you for your fantastic 5-star review of Time For You Pinner. We are delighted to hear that Charlotte was friendly, efficient, and confident in arranging the perfect service for you.
We will ensure your feedback is shared with the Pinner local office.
Best wishes,
Suzanne
Time For You Customer Services
My experience with Time For You
Dr.Chitra Ray
I have been using the service of Time For You since 2022 for cleaning my apartment.
The whole process was extremely professional as well as with compassionate. Mark came to see me at the beginning to assess my need and to introduce the company. Since then I have always had good cleaning service by efficient and courteous personnel.In summery I am very happy with the Company.
10 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Dr. Chitra Ray,
Thank you for your glowing 5-star review of Time For You. We are delighted to hear that your experience with our service since 2022 has been both professional and compassionate. It's wonderful to know that Mark and the team have met your expectations with their efficiency and courtesy.
So that I can ensure that the positive feedback reaches the relevant branch, I
have requested some extra information from you.
Should you have any further needs or queries, please do not hesitate to contact us.
Warm regards,
Suzanne
Time For You Customer Services
Very impressive
I've been very impressed with Time for You, both with the company and the standards of cleaning. The managers/owners are always courteous & polite, and the cleaners they select for customers are mostly excellent in my experience. I have every confidence in the cleaners I've been allocated. I would recommend this company without hesitation.
9 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Alison,
Thank you so much for your 5-star review and your kind words about Time For You Surbiton.
We are thrilled to hear that our team has impressed you with their courteousness and high standards of cleaning. Your confidence in our cleaners and your recommendation mean a lot to us.
We will certainly pass on your feedback to the Surbiton local office.
Kind regards,
Suzanne Time For You Customer Services
I have found this company very…good
I have found this company very professional and quickly found a replacement cleaner when I wasn’t happy with the first one, my present cleaner is very good and reliable
3 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Alison,
Thank you for sharing your positive experience with Time For You. We're delighted to learn that you find our service professional and that we swiftly provided a replacement cleaner to meet your needs. It’s great to hear your current cleaner is both good and reliable.
So that I can share your valuable feedback with the right local office, I have requested some extra information from you to help me locate your account and I look forward to hearing from you soon.
Many thanks
Suzanne
Time For You Customer Services
Time for you does what it says on the tin
Sam and her team of cleaners at Time for You are brilliant. Great customer service and good standard of cleaners. Communication is always really good and best thing is if cleaner is sick or they can't come one week, or if you want to change cleaners, you don't have to faff around, Sam will sort it all out for you. No hassle and loads of time back for me 😊
8 October 2024
Unprompted review
Reply from Time For You .Cleaning
Thank you for your wonderful 5-star review of Time For You East London. We are delighted to hear that Sam and her team have provided you with such excellent customer service and reliable cleaning. Your satisfaction and time-saving experience are precisely what we strive for.
We will certainly pass your kind words onto Sam and the East London branch.
Best regards,
Suzanne
The Time For You Customer Services
Informed decision
Jaine gave me lots of information to help me decide and followed up with a home visit with more details of the whole process. It has all been done quickly and reliably. Jaine is professional and helpful. So far a five star experience!
8 October 2024
Reply from Time For You .Cleaning
Dear Dr Stilwell
Thank you for sharing your fantastic five-star review of Time For You Tonbridge. We are delighted to hear that Jaine's professionalism and helpfulness made such a positive impact on your experience. It’s wonderful to know we've met your expectations.
Rest assured, we will pass on your commendations to Jaine and the Tonbridge office.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Suzanne
The Time For You Customer Services
Excellent service
I have been using Time For You for the last 2 years. They have helped me to find cleaners and saved me the hassle of interviewing, reference checking etc. The cleaners have been excellent and TFY are able to find backup when our cleaner is on holiday or sick. They are always extremely polite and helpful. I would definitely recommend their service.
5 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Julia,
Thank you so much for your positive review and for taking the time to share your experience with Time For You. We are delighted to hear that you have found our service excellent and reliable over the past two years. Our team takes great pride in providing a hassle-free experience and ensuring you always have a dependable cleaner.
So that I can pass your comments over to the relevant local branch, I have requested some extra information from you and hope to hear from you soon.
Warm Regards
Suzanne Time For You Customer Services
Friendly and helpful agent who answered…
Friendly and helpful agent who answered questions easily and made the introductory process very straightforward.
4 October 2024
Reply from Time For You .Cleaning
Dear Biddy,
Thank you so much for your wonderful 5-star review of Time For You Cardiff. We are thrilled to hear that Owen was friendly and helpful, making the introductory process straightforward for you. We truly appreciate you taking the time to share your experience and I will be sure to pass your comments on.
Best regards,
Suzanne
Time For You Customer Services
Good communication and reliable cleaners
Good communication and reliable cleaners
3 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Steve,
Thank you for your fantastic review of our Time For You Weybridge branch. We are delighted to hear that you experienced good communication and found our cleaners to be reliable. Your feedback is greatly appreciated and will be shared with the branch to continue their excellent service.
Best regards,
Suzanne
Time For You Customer Services
Happy with service
We have been very happy with the service provided and cleaners have been really helpful, thorough and kind. Thank you for your support
3 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Graham,
Thank you for your glowing 5-star review of Time For You Surbiton. We are delighted to hear that you have been pleased with our service and found our cleaners to be helpful, thorough, and kind.
We will be sure to pass on your kind words to the Surbiton branch team. Thank you for your continued support.
Warm regards,
Suzanne Time For You Customer Services
Reply from Time For You .Cleaning
Dear John
Thank you so much for your wonderful 5-star review of Time For You Huddersfield. We are delighted to hear that you found our Lindsey to be very helpful and patient.
We will be sure to pass on your kind words to the Huddersfield team.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
Suzanne
Time For You Customer Services
We have an excellent reliable cleaner
We have an excellent reliable cleaner, called Deyana Nikola!
1 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Robin
Thank you so much for the great review, we're so pleased that you're really happy with Deyana. Thank you for providing some more details for me, I will be sure to pass your comments on to Kristina, James and the team at Surbiton.
I hope you have a wonderful day!
Suzanne
Time For You Customer Services
Not impressed with the service I…
Not impressed with the service I received and of course now I want to cancel they are enforcing the one month notice - so no cleaner and I still have to pay. Edit …. Due to threat of having this review removed if I don’t supply further information. ……I have not had a cleaner for the past few weeks as I was offered two separate cleaners over 2 weeks which would have meant 3 different cleaners in one month . There were also issues with the previous cleaner . This was the email I got which seems bizarre as I was so dissatisfied .
Dear M,
To follow up on our phone conversation today the 2nd of October we write to confirm the termination of our Business Agreement. The Agreement stipulates a notice period of one calendar month which we will take as from the date of our call, which means that our Agreement will be valid up until the 2nd of November - you have stated no cleaner is to be allocated for this time.
We would like to take this opportunity to say that we regret that the relationship has come to such an unfortunate end and wish you the best for the future and finding the cleaning solution for you. Should your circumstances change in the future please do not hesitate to contact us and we will be delighted to provide our services to you.
Kind regards,
Sarianna & Mikko
Time For You Maidstone
2 October 2024
Unprompted review
Reply from Time For You .Cleaning
We have heard back from the local office, please see their reply below:
Dear Mary,
Thank you for sharing your feedback. We're sorry to hear that your recent experience with our branch didn’t meet your expectations.
When your regular cleaner provided us with less than a week's notice, we worked diligently to ensure there was no disruption to your service by assigning a temporary cleaner for an immediate start until your new regular cleaner could be scheduled in. We communicated this to you and you told us to wait for further instructions from you on how to proceed. Following this, we made several attempts to contact you by phone and email with our cleaners ready to start, but unfortunately, we didn’t receive a response from you.
It's important to note that during the six months you were with us, you had only one cleaner, and no issues were reported. We were surprised to hear of your dissatisfaction, as we would have appreciated the opportunity to address any concerns you might have had at the time. We feel we were not given a fair chance to rectify the situation before your decision was made to discontinue the service.
Our team works hard to ensure continuity, though scheduling flexibility might sometimes be required. Even with the short notice, we arranged for a temporary cleaner for you to avoid any delay in service.
Regarding the retainer, we believe it's reasonable to consider the cancellation from the date of our last discussion. Once the service agreement comes to an end, we will process the refund for the remaining retainer (when applicable). Kindly email us your bank details, and we will handle everything promptly.
If you have any further questions or would like to discuss the matter, please don’t hesitate to reach out. We’re here to help."
Kind regards,
Sarianna & Mikko
Time For You Maidstone
Hi Mary
Thank you for providing the extra details but I think we have been at cross purposes as I have not threatened to ask for your review to be taken down, just to get your account information from you so that I could contact the local office and see how I can help you.
I have left my previous message below for reference.
I will now reach out to Time For You Maidstone and see if I can help you get a resolution.
Many thanks
Suzanne
Time For You Customer Services
Hi Mary
I am so sorry to hear that you are unhappy with the service level that you have received from your Time For You local office.
So that I can better help you, I have requested some extra details from you, as soon as I them, I will hopefully be able to locate your account and assist you.
Many thanks
Suzanne
Time For You Customer Services
Great company and good reliable…
Great company and good reliable cleaners.
2 October 2024
Unprompted review
Reply from Time For You .Cleaning
Dear Roma,
Thank you for your wonderful 5-star review of Time For You Weybridge. We are delighted to hear that you find our company great and our cleaners reliable. I will certainly pass on your kind words to the Weybridge office.
Warm regards,
Suzanne
Time For You Customer Services
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