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Company details
Written by the company
Puzzles 3D mécaniques en metal, design et tendance !
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4.7
Excellent
170 reviews
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Great model with the worst support
1. No replies on emails
2. Read, then ignore Instagram DMs for 2 weeks. Not once, not twice but more.
3. Blaming customers of their choice throughout the support process, if you were lucky enough to receive one to start with.
4. Trying to sell more, while ignoring previous customers.
T4M's models are great... only if you can build them with their instructions full of traps. If you happen to break a piece, don't worry! Each of them are available for purchase at a wonderful price of US$3 each!
How long did they take to let me know of this price system? Not long, just 3 months.
Were they sorry for taking long, etc? According to their words, yes. But every message they send were just full of words blaming on their customer for buying their model.
On top of these, while providing barely any support to their existing customers, they were discounting their models for sake of supporting Ukraine and releasing new models.
Reply from TimeForMachine France
Hello, M Kim.
We always reply to our clients straight away and do our best to help our customers.
Please check the website where you`ve bought the product.
We are https://timeformachine.fr
Product of great quality !
I had a heavenly time building my Heavenly Hercules.
A minus point would be that the spring does not seem to have enough torque to trigger the whole mecanism, only the stand (at least on my model).
Still would recommend it since it's a pretty cool model to build and display
Reply from TimeForMachine France
Hello, We inform you that we cannot find the order with your name, can you send the number to us at info@timeformachine.fr please?
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