Timbersource Reviews 193

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the timber is often perfectly seasoned, straight, and accurately cut to size. Many people also highlight the excellent service, mentioning the staff's helpfulness, knowledge, and professional approach. The delivery service is frequently described as prompt, efficient, and well-packaged, with items arriving in good condition. However, some customers experienced issues with delivery times, noting that they were not always clear or that deliveries occurred on different days than initially agreed. A few people also mentioned receiving boards that were not perfectly straight or had minor defects like knots, and one customer experienced significant delays in receiving their order.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the excellent quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent condition of the timber, its... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficient, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quali... See more

Company replied

Rated 5 out of 5 stars

Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task. Delivery company failed to d... See more

Rated 5 out of 5 stars

Placed order online. Timbersource called me to discuss my options, because the wood I requested couldn't be sourced at this time. We went through what I would be using it for and the sales rep was... See more

Company replied

Rated 5 out of 5 stars

I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an... See more

Company replied


Company details

  1. Wood Supplier
  2. Home Improvement Store
  3. Lumber Store
  4. Manufacturer

Written by the company

Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Expected better cutting.

The colour of the wood was just right for making the top of my kitchen table. I was disappointed however that there were gaps between some of the planks when put together. With superior saws, I would have thought this would not happen. I will have to try and put this right before construction.

7 November 2024
Timbersource logo

Reply from Timbersource

Hi Pam, thank you for taking the time to give us your feedback. We're sorry to hear that something went wrong with the machining side of the timber as we do pride ourselves on the quality of what we produce. We've got in touch with you privately via email hoping to be able to rectify the issue. If there is anything we can do to help, please get in touch with our Sales Team.

Rated 5 out of 5 stars

Good selection of timber

Good selection of timber with helpful comments and videos. Able to choose a wood which matches our interior space. Ordering straightforward and delivered without delay.

7 November 2024
Timbersource logo

Reply from Timbersource

Hi Jonathan, thank you for taking the time to leave us a review. We're so happy to hear our videos have helped you choose the right timber for your project. We're looking forward to working with you again!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well packaged and great timber

6 November 2024
Timbersource logo

Reply from Timbersource

Hi Sebastian, thank you for taking the time to leave us a review and your kind words. We pride ourselves with the quality of our timber and the speed of our service. We hope to work with you again soon!

Rated 5 out of 5 stars

Timbersource and the team provide an…

Timbersource and the team provide an outstanding service. They're all very knowledgeable, professional, friendly and customer focussed.
I was advised that my order would be available in 24hrs -48hrs for collection and on more than one occasion, the order was available same day.
Thank you one and all.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service very friendly and…

Great service very friendly and delivered when they said they would.
The order was for multiple different sizes of timber which was double checked prior to order completion. Very satisfied and would use them again and recommend to anyone who needs specific types of timber.

2 October 2024
Rated 5 out of 5 stars

Quality workmanship from professionals. Highly recommended!

This was my first time ordering from Timbersource. I'm always nervous when ordering online from a company for the first time, but I needn't have been.

I placed my order on Thursday 3rd October 2024, scheduling it to arrive on Monday 7th October 2024.

My order arrived on-time (via DX), very well packaged/protected, with high quality workmanship, and the dimensions were spot on!

I ordered 4x pieces of "Pine, Redwood, Scandinavian, Kiln Dried, Unsorted grade PAR - Planed All Round", in two different sizes. As I no longer have access to tools to cut and plane wood to size, I relied on Timbersource to do this for me. They didn't let me down!

From their friendly and helpful customer service, to their outstanding workmanship, and choice of courier (DX were fantastic), I couldn't be happier.

I can therefore thoroughly recommend Timbersource for your timber needs.

Timbersource is a company that you can trust. 11 out of 10.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service have used this company a few times now and will continue to do so. Sent an enquiry on the last order and they got straight back to me with the answer. Also from order to delivery was very prompt.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a really rather small piece…

I purchased a really rather small piece of timber from Timbersource and was concerned about how they could send it through the post without being damaged.
The item was so well packaged it arrived undamaged. There was no delay between my order and the delivery.
I had not shopped with them before but did so because I was unable to find an outlet who stocked the species of timber I required. I will have no hesitation to buy from them in the future. Great service.

2 September 2024
Rated 5 out of 5 stars

Sample box

Quick and easy website, and the sample box was a great option to decide on which woods to use

27 August 2024
Rated 5 out of 5 stars

I needed a lot of Beech for an old…

I needed a lot of Beech for an old house, doors, fracture, cabinets etc, an on going project. Very helpful and knowable people at Timbersource. Couldn't ask for a better service. Used them all this year and will continue to do so.
Thanks
Dave

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Door repair

I needed a small piece of sapele for a door repair and didn't want a load of waste.
Flooring sample was just the job and arrived within 24 hours

28 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look