Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend.

Always a lovely experience to visit Tilley and Grace - beautiful clothes and very friendly and helpful sales ladies.

21 February 2026
Tilley and Grace logo

Reply from Tilley and Grace

We are so glad to hear you always have such a positive experience with us Penny. We look for ward to seeing you again soon!

Rated 5 out of 5 stars

Kate & Jackie are lovely

Kate & Jackie are lovely, super friendly, helpful & make a real fuss of our little Poppy & Pickles

20 February 2026
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Reply from Tilley and Grace

We are thrilled you had another positive experience with us Melanie! We look forward to having you, Poppy and Pickles back in store again soon :)

Rated 5 out of 5 stars

Friendly welcoming and honest advice…

Friendly welcoming and honest advice particularly in Woodbridge

25 February 2026
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Reply from Tilley and Grace

Thank you Deirdre, for your kind words. We’re really glad to hear you felt welcomed and well looked after, especially at our Woodbridge store.

Rated 5 out of 5 stars

Best shop ever!

I love everything about this shop. Everything I buy is of great quality and the information on the website regarding fit/size/care is always spot on. When I have the happy chance of going in store, the staff are so lovely and welcoming, and I love the display by colour.

23 February 2026
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Reply from Tilley and Grace

Thank you so much for your lovely review. It means a lot to hear that you enjoy both the quality of our pieces and the guidance we provide online. We’re delighted that your in‑store visits feel welcoming too

Rated 5 out of 5 stars

Great customer service makes all the…

Great customer service makes all the difference and makes you want to come back thank you

24 February 2026
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Reply from Tilley and Grace

You are very welcome Elaine. We are thrilled that you had such a positive experience with us. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, great quality

20 February 2026
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Reply from Tilley and Grace

Thank you for taking the time to say so Dawn. We look forward to having you shop with us again.

Rated 5 out of 5 stars

Lovely jumper

Lovely jumper, had so many comments about it.
Sales person was so friendly and helpful too.

20 February 2026
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Reply from Tilley and Grace

We are thrilled you had such a wonderful experience with us! Thank you for your review.

Rated 5 out of 5 stars

Jolly japes!

The staff at the Woodbridge branch are simply delightful and make the shopping experience an absolute joy. Gemma works particularly hard and chooses the stock whe brings back from HQ with thoughts of her regular customers. the team work so well as a whole.

20 February 2026
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Reply from Tilley and Grace

Thank you for posting such a wonderful review of our Woodbridge shop! We look forward to having you back soon Caroline!

Rated 5 out of 5 stars

Perfect pink jumper.

Went in for just a browse and found a lovely pink jumper in your sale, my size and fitted perfectly. So pleased with it, good quality at a good price and lovely helpful staff too.
Thank you.

20 February 2026
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Reply from Tilley and Grace

So glad you had a wonderful shopping experience with us and are pleased with your new jumper! Enjoy!

Rated 5 out of 5 stars

Great shop

Great shop with excellent levels of stock and very helpful staff

20 February 2026
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Reply from Tilley and Grace

Thank you for our review Gemma- we are so thrilled you had such a positive experience in store.

Rated 5 out of 5 stars

A Happy place to shop

Such a cheerful environment to shop in and beautiful clothes

20 February 2026
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Reply from Tilley and Grace

We are so thrilled to hear you have such a pleasant experience in our stores. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Always a 5 star...

Always a 5 star.... so much choice and clothes thar are that little bit different!
Also love your shops, Woodbridge my favourite but lovely lady in Aldeburgh!
Always purchase when visiting Suffolk!

20 February 2026
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Reply from Tilley and Grace

Thank you so much for such a wonderful review Jacqueline. We look forward to having you back in one of our stores soon!

Rated 5 out of 5 stars

Wonderful silk scarf

Wonderful silk scarf, beautiful feel ❤️

1 February 2026
Unprompted review
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Reply from Tilley and Grace

We are so thrilled to hear you are enjoying your new scarf! We look forward to having you shop with us again soon.

Rated 5 out of 5 stars

I always come into the Aldeburgh shop…

I always come into the Aldeburgh shop and looked after extremely well.
My mother and I love your bags and they are practical, reasonable and of good quality.
I highly recommend Tilley and Grace !

1 February 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review Sam. We look forward to seeing you in store again soon!

Rated 5 out of 5 stars

I visited the shop in Holt whilst away…

I visited the shop in Holt whilst away for a couple of days. Very friendly staff who advised me about joining loyalty scheme & directed me to some lovely clothing choices.
Great store & staff.

28 January 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review Lisa, we are so glad you had such a positive experience.

Rated 5 out of 5 stars

Beautiful scarf

Ordered a scarf online for a Birthday gift which is always a gamble but I was definitely not disappointed! Scarf arrived promptly and it was beautifully packaged. The scarf itself is gorgeous and my friend was over the moon with her gift. Her favourite colours of pinks, purple and reds … even more beautiful in real life. I would definitely recommend and use again in the future. Thank you xx

27 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

We are so happy to hear both you and your friend were happy with the scarf! We hope to have you order with us again soon. Thank you!

Rated 5 out of 5 stars

Favourite Boutique in Holt

Every visit to Tilley & Grace in Holt is such a treat. From the moment you step inside, you’re welcomed into a warm, friendly atmosphere that instantly feels boutique and bespoke. The colourful displays give me an absolute dopamine hit (vibrant, joyful and beautifully curated) and I always find myself drawn to pieces I never knew I needed.

The shop has that wonderful feel of a hidden gem, with unique pieces, thoughtful styling and real attention to detail. Whenever I wear something from Tilley & Grace, I always get compliments. The staff are welcoming without being pushy, and you can tell every item has been chosen with real care.

Whether you’re browsing or buying, this is one of those shops you must visit, a perfect blend of quality, colour and personality that keeps me coming back every time I’m in Holt.

25 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

What a wonderful review! Thank you so much for taking the time to write it. We look forward to seeing you in store again soon!

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