Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely firm to deal with

Lovely firm to deal with. Very kind and caring on the phone and so helpful in the shops as well. Part of my holiday when in Southwold staff are so great,they always remember you.🤩

24 April 2026
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Reply from Tilley and Grace

This is such a lovely review, thank you so much so much for taking the time to write this. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Nice shop

Nice shop, pleasant staff, lovely stock

24 April 2026
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Reply from Tilley and Grace

Thanks for taking the time to share your thoughts, we really appreciate it.

Rated 5 out of 5 stars

Beautiful blue and gold flecked Scarf from Tilly & Grace

Beautiful blue and gold flecked scarf from Tilly and Grace Puglia Scarf...tastefully wrapped in pink tissue paper .fast delivery service..ordered online but spoke to lovely helpful staff in London office on phone

Scarf is so glamorous...Great value, very stylish..I love it.Thank you ⭐️⭐️⭐️⭐️⭐️❤️❤️❤️❤️❤️

24 April 2026
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Reply from Tilley and Grace

Thank you for writing this lovely and detailed review! We really appreciate your custom and hope you enjoy your scarf!

Rated 4 out of 5 stars

Lovely

Lovely, friendly, efficient and helpful service

24 April 2026
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Reply from Tilley and Grace

Thank you for taking the time to share your feedback Rosie. We are so glad you have had such a positive experience with us.

Rated 5 out of 5 stars

Great prices and great service…

Proper personal service and a lovely selection of items

26 March 2026
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Reply from Tilley and Grace

Thank you for taking time to write our review! It is so great to hear you have such a positive experience with us.

Rated 5 out of 5 stars

I have been buying for a long time time…

I have been buying for a long time time . The staff , are very lovely . I haven’t been able to go to the shops , because I’m ill . But I call them , and they are sooo lovely . Thank you all . Gloria Thomas .

27 March 2026
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Reply from Tilley and Grace

Hi Gloria, thank you so much for taking the time to write us such a wonderful review! We are so sorry to hear that you are unwell, but if we can ever assist you with online or over the phone purchases, or queries about our products, do not hesitate to give us a call.
Wishing you all the best!

Rated 5 out of 5 stars
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Reply from Tilley and Grace

Thank you Tracy. Our staff are always so happy to support our customers in finding the right items for them! We are so glad you had such a positive experience.

Rated 5 out of 5 stars

I love every item I have ever purchased…

I love every item I have ever purchased from your shop and your staff are the most lovely friendly ladies. Also great for dog owners as the staff are always nice to the dogs too and ready with a treat❤️

25 March 2026
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Reply from Tilley and Grace

We are so delighted to hear that you have loved all your items that you have bought from us Caroline, thank you so much for such a lovely review!

Rated 4 out of 5 stars

In the pink

Lovely products available in many colors. I bought a silk scarf and handbag which are beautiful accessories to compliment a wedding guest event

25 February 2026
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Reply from Tilley and Grace

Thank you for taking the time to write this lovely review Aileen. We are so pleased to hear you have completed your outfit with the help of our products.

Rated 5 out of 5 stars

It has a very good choice of clothes…

It has a very good choice of clothes that I have not seen anywhere else
The staff are very friendly and also helpful

24 February 2026
Tilley and Grace logo

Reply from Tilley and Grace

Hi Ann, we are so glad that you liked our range of clothes. It's lovely to hear that you had such a positive experience with us and we hope to see you again soon!

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