Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
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Review summary
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Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
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We went very late on Saturday afternoon to Tileflair Exeter with about 45 minutes to closing. Will on the front desk was absolutely excellent. Even that late in the day he took his time to help us.... See more
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Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I always use tilefair for the excellent…
I always use tilefair for the excellent service provided by Shane and the lads
8 October 2025
Unprompted review
Reply from Tileflair
Thanks for your continued support, Mr. Cammell! Shane and the team will be thrilled to hear their service keeps you coming back. We’re proud to be your go-to choice and we're always here to help.
Wow a brilliant tile warehouse
Wow a brilliant tile warehouse, right near where I live. Jackie was super, we were treated like important customers even though we only needed 3 large floor tiles. Good advice on laying them too, enabling me to purchase the cement and grout to complete the project.
7 October 2025
Unprompted review
Reply from Tileflair
Thanks so much, Ken! We’re delighted Jackie made you feel valued, no matter the size of your order. It’s great to hear the advice helped complete your project with confidence and we really appreciate the kind words.
Shane’s always very helpful
Shane’s always very helpful, and knowledgeable on tile choices.
7 October 2025
Unprompted review
Reply from Tileflair
Thank you! Shane will be delighted to hear his knowledge and support continue to make a difference. We’re lucky to have him, and grateful for your feedback.
Always use tile flair hedge end Shane…
Always use tile flair hedge end Shane and the boys are always super helpful thanks guys
7 October 2025
Unprompted review
Reply from Tileflair
Thanks, Jay! We’re proud to be your go-to at Hedge End, and Shane and the team will be thrilled with your kind words. Always happy to help, and we appreciate your continued support.
Came in to tileflair hedge end and…
Came in to tileflair hedge end and Lewis was super helpful
7 October 2025
Unprompted review
Reply from Tileflair
Thanks so much! We’re glad Lewis made your visit to Hedge End a helpful one. It’s always a pleasure to support your tile choices, and we really appreciate the feedback.
Reply from Tileflair
Thanks, Julian! We’re glad your samples arrived smoothly at the Exeter store. We hope they helped with your decision, and we’re always here if you need further advice.
TileFlair has always been a good source…
TileFlair has always been a good source of products and information to tradespeople. Currently under the management of Aaron, him and Paul are always friendly and helpful. It’s a pleasure going there in the morning. Keep up the good work guys.
6 October 2025
Unprompted review
Reply from Tileflair
Thanks, Gary! We’re proud to be a trusted resource for tradespeople, and Aaron and Paul will be thrilled with your kind words. It’s great to hear your mornings at Gloucester start with friendly, helpful service.
A small order of 20 tiles
A small order of 20 tiles. They were all broken in transit. Replacement sent within 2 days, luckily!
29 September 2025
Reply from Tileflair
Thank you for taking the time to leave us a review! We’re sorry to hear your tiles arrived damaged, but pleased we could get replacements to you quickly. We appreciate your understanding, and your 4-star review means a lot.
Very helpful staff in the warmley…
Very helpful staff in the warmley branch in helping us with our choice of tiles and decorative strips for our bathroom walls and floor
4 October 2025
Unprompted review
Reply from Tileflair
Thanks so much, Bryan! We’re glad the Warmley team could help guide your tile and trim choices for your bathroom. It’s always a pleasure to support your projects and we really appreciate the feedback.
The Gloucester branch of Tileflair is highly recommended
The Gloucester branch of Tileflair was well worth the trip from Cheltenham . Aaron, the manager and his colleague Paul were extremely helpful . There is a good range of tiles well displayed and we were offered helpful advice on trims and grouting once we had made a choice . Aaron kept in touch as the tiles were out of stock but in the event they arrived sooner than expected and were delivered to our home promptly. All in all a great experience.
26 August 2025
Unprompted review
Reply from Tileflair
Thank you, Mrs Milward! We’re so pleased your visit to Gloucester was worthwhile and that Aaron and Paul provided such helpful, attentive service throughout. It’s great to hear everything arrived ahead of schedule, and we truly appreciate your kind words.
Free delivery is kerbside .
Delivery man would only deliver to kerbside.Hundreds of £ worth of tiles left on roadside as too heavy for him.He left them with 76 yr old lady who lives on her own.Then he parked in neighbours parking spot for 25min on phone till he was asked to move.Just not good enough.
21 September 2025
Reply from Tileflair
Thank you for your feedback, Mrs Stevenson. We’re very sorry to hear about your experience and understand how upsetting this must have been. While our delivery terms do state that free delivery is to kerbside for safety reasons, we will be looking at how we can improve this information during the purchase journey to remove any confusion. We’ve also raised your concerns with the courier company regarding the driver’s conduct, which fell short of the standards we expect. Thank you again for bringing this to our attention.
Amazing company to work with
Amazing company to work with, amazing friendly staff, good products for reasonable price.
5 October 2025
Unprompted review
Reply from Tileflair
Thank you for the kind words! We’re delighted to hear our team and products continue to deliver a great experience. It’s always a pleasure working with you.
Friendly & knowledgeable
Visited Warmley branch & Nick was extremely friendly & helpful in locating the tiles we wanted. Will definitely visit again & recommend to others.
5 October 2025
Unprompted review
Reply from Tileflair
Thanks for the lovely feedback! Nick will be delighted to hear his friendly support helped you find the perfect tiles. We’re always here to help and we look forward to welcoming you back to Warmley.
Sealing patio slabs/slates
To be very honest I know abosolutely nothing about tiles/patio slabs/slates etc. We needed something to sesl our patio slate slabs and very much appreciated the information, help and assistance provided by Will.
24 September 2025
Unprompted review
Reply from Tileflair
Thanks so much, Andrew! We’re glad Will could offer clear, helpful advice to guide your patio sealing project. Whether you’re a seasoned renovator or just starting out, we’re always happy to help.
Darren was brilliant and so helpful
2 October 2025
Unprompted review
Reply from Tileflair
Hi Cheryl, thank you! Darren will be thrilled to hear his support stood out. We’re proud to have such helpful team members and we really appreciate your feedback.
Excellent service at Reading Branch
The staff were extremely helpful and gave good advice. They always communicated with us regarding deliveries etc so we knew exactly what to expect. We will definitely recommend them.
1 September 2025
Unprompted review
Reply from Tileflair
Thanks for the lovely review Andrea! We’re so pleased the Reading team provided clear communication and helpful advice throughout. Your recommendation means a lot and we’re always here to help.
The guys here i dealt with (lee) are so…
The guys here i dealt with (lee) are so great, really helpful and couldn’t ask for more really, always trying to save you every penny and advise you as best as he can. Would strongly recommend - trade or domestic they are amazing.
30 September 2025
Unprompted review
Reply from Tileflair
Thank you for the glowing feedback! Lee will be delighted to hear his advice and attention to value made such a difference. Whether trade or domestic, we’re proud to offer service that goes the extra mile.
Reply from Tileflair
Thanks so much! We’re glad our team made a positive impression with their polite and helpful approach. It’s always a pleasure to support your tile choices.
Excellent service - thank you.
I bought 20 square metres (£1,000 plus) of floor tiles from your Cribbs Causeway branch. One box (3 tiles) were cracked down the middle. I live nearer to your Swindon branch (TF10) and they ordered me a new box (order 131979). Matt and Lewis were very helpful with my initial enquiry and Darren and Andrew gave great service and advice when I collected them earlier this week. Thank you to the team.
I’m having a patio and path built in the next few weeks and will definitely be visiting Tileflair Swindon to purchase the 140 porcelain slabs/tiles required to complete the work. Look forward to seeing you soon.
29 September 2025
Unprompted review
Reply from Tileflair
Thank you for the fantastic review! We’re so pleased both Cribbs Causeway and Swindon teams could support you with prompt, helpful service. Matt, Lewis, Darren and Andrew will be thrilled with the shoutout and we look forward to helping with your patio project soon!
Fantastic service
Fantastic service. The team are always very helpful and are on hand with any questions.
1 October 2025
Unprompted review
Reply from Tileflair
Thanks for the lovely feedback! We’re glad our team could offer fantastic service and be on hand to answer your questions. It’s always a pleasure to support your tile projects.
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