Order never received. No response on email / form / phonecalls purchased 2 pairs of boots £81 down as never received. Avoid at all costs
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered work boots express delivery 2-3 days. 5 working days later nothing. No delivery company notification. I emailed them yesterday morning - no response. Phoned them today- No response. Should... See more
AVOID AVOID AVOID placed order, boots sent a week later, no tracking Had to return,no return label so AT MY OWN COST. Asked for replacement on return, sent numerous emails, phone calls, NOTHIN... See more
First off, incorrectly described/inconsistent items on the website. This was true for both items ordered. The socks I ordered were described as wool and they weren't and the wellies were the wro... See more
1.7
Bad
42 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Agree with Emma this company is a disgrace I ordered a pair of boots Feb 6th 2021, still waiting for them they take your money and you get no goods at first was getting replies from Andy Carr then nothing tried ringing several times automated voice kept telling you to ring back later this company is scamming customers, reported them to my firm in January they tried contacting them and again managed to get a couple of emails off Andy Carr he said order will be sent, still no boots, DO NOT ORDER FROM THIS COMPANY YOU HAVE BEEN. WARNED
26 January 2022
Unprompted review
Disgraceful
Absolutely appalling customer service. I placed an order on 28th February and was told to expect delivery within 3-7 working days. I have still not received my order or any communication, besides a confirmation email. I have emailed, and called in excess of 35 times to no avail and will therefore be contacting Trading Standards imminently. My advice to anyone considering purchasing from this so-called company? Don’t.
15 March 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.