Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event Ticket Seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Rated 3 out of 5 stars

Response to martin pile

@Martin Pile, because this websites run by fake gimps 🤣 watch when I find these lot running this . Scamming poor people for tickets you absolute frauds .

25 November 2025
Unprompted review
Rated 1 out of 5 stars

I’m one of the people they scammed

I’m one of the people they scammed. I bought 4 x tickets 2 week ago for the Chelsea - Barcelona match and still haven’t received them. They need to be exposed and reported to the authorities so they can be removed and stop scamming others..!!!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM – No Tickets, Identity Theft Attempt, £320 Lost

I purchased football tickets from tieronetickets.com after seeing their advertisement on Facebook. I paid £320 and was told the tickets would be delivered within a week. The seller then repeatedly delayed the delivery and finally claimed the tickets would only be sent two days before the match.

Shortly before the match date, they asked me to send a copy of my passport and facial photographs “to validate the tickets”. This is a major red flag and completely unnecessary for buying or receiving match tickets.

I refused to send them sensitive ID documents, and immediately after that, the seller stopped responding.
I never received the tickets, and I lost my £320.

I later discovered that the domain is very new, the ownership is hidden, and several independent sites flag it as high-risk or fraudulent. This appears to be an organised ticket scam.

I have reported the website to GoDaddy, Action Fraud UK, and my bank.
Do NOT trust this website.
Avoid at all costs and warn others.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam website. AVOID!!!!

Absolutel scam website.

Bought 2
Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email.

Please reply directly to this email with:

A clear photo of the photo-page of your passport, with all corners visible.
This specific format is required for automated verification.
2. A selfie of you with a neutral (blank) facial expression.

Once your photos are verified, the system will automatically release your tickets to this email address.

Thank you for your cooperation.

Damon

Customer Support Manager

our text

Tier One Tickets

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Sent the payment and never got any tickets ;( don’t be naive like I was. All the positive reviews must be fake, I checked here before buying;(

25 November 2025
Unprompted review
Rated 1 out of 5 stars

i brought two tickets for Chelsea vs…

i brought two tickets for Chelsea vs Barcelona £120 on the 6th November my order number was #4007 block 11 Matthew Harding lower tier seats so they said.i then recived an email.saying
Hi,
I hope you are well.
I'm writing to provide you with an important update regarding your recent purchase for the Chelsea vs Barcelona match. Your order is fully confirmed and secure. However, we have been informed by UEFA that there is a delay in the final ticket allocation. Due to this, your tickets are now scheduled to be issued to us on Sunday, November 23rd. This is outside of the usual timeframe, and we appreciate your patience as we await the official release. You will receive your tickets as soon as they are released to us, and I will email you personally as soon as they are sent to your account.
If you have any questions in the meantime, please feel free to reach out.
Kind regards,
Damon
Customer Relationship Manager
next email was telling me my tickets are ready and i need to send my passport details and a separate image which i stupidly did and guess what i received nothing back no tickets nothing. here is where it get interesting i was alerted through a credit agency Monday afternoon that someone had try to obtain credit information or apply for credit in my name. i now had to report this to the police and credit agency and bank to protect myself from more fraudulent activity. im also in the process of working with authority to try and get this website taken down this company is false and scammers who are taking people money and not delivering on the promise. sad scummy little individuals.

A legitimate ticket seller should never ask you to email:
A photo of your passport
A face/selfie for “verification”
Any other official ID just to buy or receive tickets
That behaviour is commonly used in:
Identity theft
Card fraud
Creating fake accounts in your name
Reselling your data on the dark web
Even airlines and stadiums don’t ask random third-party ticket sites for passport selfies. Only banks, government services, or highly regulated identity platforms (used in very specific cases) would do that and never by simple email.
This makes Tier One Tickets go from “high risk” to almost certainly a scam don't make the same mistake i did people please be careful.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

As I can see, there are many negative reviews saying they haven't received their tickets for Chelsea Vs Barcelona. I 100% stand by this, it's 5:30 pm and the game starts at 8 pm, haven't received any tickets or customer support. Order Number is 6025. Update: Never got the tickets, don't buy from this place PLEASE

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This company are a scam

This company are a scam. Do not use. I feel stupid and abused. Purchased 4 tickets. 3 days before the game they asked for passport id verification which I duly obliged. Then nothing. Don’t make the same mistake. This is a fraudulent company that will not be around very long.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is scammers

This company is scammers, that ask you for you passports as well!! And never send the tickets !!

PLEASE DONT buy tickets..

25 November 2025
Unprompted review
Rated 1 out of 5 stars

DON'T USE THIS SITE,REGULAR SCAMMER

I bought from them ticket for today UCL game, I provided everything what they ask, no reply no nothing, zero communication experience, i just read the comments and I was surprised, that I'm not alone, so sad, I hope all this people will....,Don't buy or trust this site it's a SCAMMER site,worst site and people in the world

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Same situation as I see a lot of other…

Same situation as I see a lot of other people are. Bought my tickets for Chelsea v Barcelona, confirmation email, delayed allocations of the tickets, submission of passport copy and selfie and... totally ghosted. Sent emails and tried to use the chat in the site. No answer. came here to see others affected to so I reported it to Action Crime and my bank to see if I can get some money back.

Gutted because I was taking my son to the match for his birthday and it's not a nice feeling. Lesson learned!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

My experience with Tier One has been…

My experience with Tier One has been nothing short of a nightmare. I purchased tickets for the Chelsea vs Barcelona match, and after they took my money, absolutely nothing they promised was delivered. No genuine tickets, no clear communication, and no real customer support. Every message I sent was either ignored or met with useless, copy-and-paste responses.

Based on my experience, this website feels completely unreliable and misleading. I was left out of pocket, stressed, and with no tickets at all. I strongly advise anyone considering buying from Tier One to stay far away. I regret ever trusting this site, and I don’t want anyone else to go through the same frustration and disappointment.
They are big scam ….

20 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!

SCAM ALERT!!
hi, is there anyone here who would be able track these people down. This company’s owner is listed on companies house, government website as JOSEPH FLORENCE LADDAWAN. Im not sure of its his real name but maybe its worth a try. I would genuinely be interested in teaching them a lesson

25 November 2025
Unprompted review
Rated 1 out of 5 stars

A big SCAM

A big SCAM , don't believe any positive review , totally scam , no phone numbers , no reply to emails bought ticket for Chelsea v Barcelona .
they are on Company house 15074076 , phone number is incorrect.

25 November 2025
Unprompted review

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