Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event Ticket Seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Somebody find me these people I wanna…

Somebody find me these people I wanna give them a taste of their own medicine, 100 percent scam!!! Guys pls don’t give these guys your hard earned money they are frauds I booked a Chelsea bs Barca game immediately after I purchased and everything the ghosted. Dont trust these low people bums

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Tier One Tickets is a bogus site

Tier One Tickets is a bogus site, and yes, i got scammed for the Chelsea Barcelona Match.
Please note you can get your money back just by ringing the bank and it's straight away.
It's called a chargeback.

Give them these two numbers, Met police Case ref
CAD 6587/26Nov25
Action Fraud NFRC: 251107779561

Also, the owner is Nigerian
Florence Laddawan JOSEPH,

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Me and my friend bought tickets for…

Me and my friend bought tickets for Arsenal vs Totenham they had said they will give us the tickets 7 days before the game, they didn't come back to us we had to ask them via email then they said the premier league couldn't release the tickets however they gave us an option to chose for the next 4 arsenal games don't know of that will come thru thou we paid for the Arsenal n Totenham game

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam!

Scam scam scam!!
If you paid them call your bank or card company tell them you been scammed and u will get 100% refund.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This website is a big scam

This website appears to be a scam. I booked a ticket for the Chelsea vs. Barcelona match, and they initially informed me that the tickets would be issued 7 days prior to the match. On November 18th, they sent another email stating there was an unfair delay and the tickets would be issued on November 23rd. On November 23rd, they attempted to deceive me by sending an email claiming my ticket was ready, but requested a full-page photo of my passport and a selfie to verify my identity. I submitted the requested documents. Subsequently, I have emailed them, but they have not responded to my messages. I believe I have been completely misled.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This site is fake

This site is fake, do not buy tickets from it! My husband and I wanted to go to the Chelsea - Barcelona match yesterday, but no one sent us any tickets. They asked for our personal data to issue us tickets! A complete scam!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam, I bought 2 tickets for Chelsea Barcelona and never received anything and worst they did not respond to my email to the customer service.
The directors Joseph Florence L. Has been reported to fraud and scam police in the UK.
There office in 12 Hay Hill street London don’t exist !

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this site — terrible experience

I paid £480 for tickets and never received anything. After taking the money, the company stopped responding completely — no email, no update, nothing.
I tried contacting them several times and they just ignored me.

This feels like a site that takes your payment and disappears. I wouldn’t recommend anyone to trust them with their money.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

paid in full for my tickets with Tier…

paid in full for my tickets with Tier One Tickets and never received my tickets. The money was taken, I got a confirmation, and then… nothing.

I kept waiting and chasing them, with no clear answer, no proper support, and no tickets. This is completely unacceptable from a company that claims to be professional.

This was my first and definitely my last time using Tier One Tickets. I am now contacting my bank to dispute the payment and I will warn everyone I know not to trust this company.

Based on my experience, I would strongly advise anyone to stay away from Tier One Tickets.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

The biggest scam

The biggest scam, bought tickets for an Arsenal game. They emailed me to say the my tickets was delayed then 3 days before the match, due to uncontrollable circumstances the tickets was not available and gave me a choice of a future game with better seats or my money back. Still waiting for my money back and no response from any emails.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ‘SERVICE’. DO NOT USE!

SCAM! DO NOT WASTE YOUR TIME AND MONEY! I WANTED TO TREAT MY GODSON TO THE NORTH LONDON DERBY FOR HIS BIRTHDAY! DAYS LEADING UP TO THE EVENT I RECEIVED A CONFIRMATION EMAIL STATING EVERYTHING WAS OK. LITERALLY 4 DAYS BEFORE THE DATE I RECEIVE AN ‘APOLOGY’ EMAIL SAYING THEY’RE UNABLE TO GIVE THE TICKETS AND OFFERED A REFUND OR ALTERNATIVE MATCH DATES! ABSOLUTE CON ARTISTS!!!

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Pure scam at its fines

Pure scam at its fines. 7 days before the game - email that tickets will be sent 2 days before, because of something which is not their fault. 2 days before the game - sorry, we have no tickets but we can offer you low profile game in 2 or 3 months or full refund. Waiting for my money back now, scammers!!!

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Bought tickets to Chelsea vs Barcelona game and never received them. Was sent a confirmation email as soon as I purchased and that’s it. Also lack of customer support, only an email is given, no phone number line or anything. Scam website. They’re registered on companies house too but does not seem legit.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Do not buy, scam site! Never received tickets! Not replying to emails or any correspondance since asking for passport details! DO NOT USE!!!!!

25 November 2025
Unprompted review

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