Tides home and garden really went that extra mile for me,I'm so impressed with the customer service and prompt action to rectify a problem I had with my favourite room spray. Caroline sent me a re... See more
Company replied
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Just purchased a corner sofa and armchair. Bespoke design by Tides of Brentwood. Went in for a glass coffee table and came out with so much more. Very helpful staff, and great choice of furnitur... See more
Company replied
It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately th... See more
Company replied
Amazing service from start to finish. Cathrine has been a lovely assistant throughout the whole process when we first walked into the outlet to then liaising with her by phone for all the possible opt... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Interior Designer
- Lighting Store
Written by the company
Tides Home & Garden is an interiors home boutique in Brentwood, Essex. We sell furniture for the Home and Garden, lighting, mirrors, soft furnishings, interior design, curtains, garden furniture, upholstery, flower
Contact info
8 High Street, CM14 4AB, Brentwood, United Kingdom
- 01277231799
- Info@tideshomeandgarden.co.uk
- tideshomeandgarden.co.uk
4.6
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cheapest price for boxes was found on…
Cheapest price for boxes was found on Tides Home and Garden and delivery received earlier than expected. Impressed and happy with purchase experience.
28 December 2025
Reply from Tides Home & Garden
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us at Tides Home and Garden. It’s great to know that the boxes were exactly what you needed and that delivery was quicker than expected. We truly appreciate your feedback and look forward to serving you again soon!
Great customer service
It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately the replacement was also damaged during delivery. Tides customer service was impeccable. Thank you and would fully recommend.
21 November 2025
Unprompted review
Reply from Tides Home & Garden
Thank you so much for your kind words and for taking the time to share your experience. We’re truly sorry that both deliveries arrived damaged — that’s never the experience we want for our customers. We really appreciate your patience and understanding while we worked to put things right.
Your recommendation means a great deal to us, and we’re glad our team could support you throughout. If you need anything at all in the future, we’re always here to help.
Lovely tray perfect colour…
Lovely tray perfect colour communication was great
Very pleased
28 November 2025
Reply from Tides Home & Garden
Thank you so much for the wonderful 5-star review!
I’m delighted to hear you love the tray and that the colour was just what you wanted. It’s great to know communication met your expectations as well.
Really appreciate your support and kind words — so pleased you’re happy with your purchase! 🌟
Reply from Tides Home & Garden
Thank you, we are so pleased you are happy with your items.
Forward thinking customer focused company
This is a company I trust and enjoy shopping with, they have a fantastic range of homeward and furniture that you don't find in your every day shops.
They are a very customer focused company and always happy to help.
Your items come so well wrapped and delivery is so quick if they have your item in stock. I highly recommend them.
26 November 2025
Reply from Tides Home & Garden
Thank you so much for your kind words! We're thrilled to hear that you trust us and enjoy shopping with us. We’re passionate about offering a unique range of homeware and furniture, and it’s wonderful to know that it stands out for you. Customer satisfaction is at the heart of everything we do, so we’re delighted to hear that our service has met your expectations.
We truly appreciate your recommendation and look forward to serving you again soon!
The customer service agent is always…
The customer service agent is always there to deal with your orders or if there is any problems, they solve the issues straight away
Good customer service 10 out of 10
31 October 2025
Reply from Tides Home & Garden
Thank you so much for the amazing 5⭐️ review! We’re delighted to hear that our team were able to support you quickly and efficiently — great service is something we care deeply about, so your feedback means a lot.
If you ever need anything in future, we’re always here and happy to help.
Top Class
Everyone at Tides are always welcoming & helpful . Every delivery I have had has been on time & top quality .
30 October 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We’re delighted to hear that you’ve consistently had great experiences with our team and deliveries. Providing quality products and friendly service is always our top priority, and it’s wonderful to know this shines through. We truly appreciate your continued support and look forward to helping you again soon!
Fabulous store ordered a fruit dish…
Fabulous store ordered a fruit dish came needed to be returned, was done efficiently by Catherine, so happy 😊 now new one arived, perfect, will order from here again, great customer service 😀
27 September 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We're delighted you're happy with your new fruit dish and our service. 😊
I ordered the twig wall heart,From…
I ordered the twig wall heart,From £99.00 down to £25 ,absolute bargain,it’s big & beautiful,arrived well packed ,couldn’t fault ,brilliant service.
7 October 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We’re thrilled you’re happy with the Twig Wall Heart — big, beautiful and a bargain is exactly what we like to hear. Delighted it arrived safely and that our service hit the mark. Enjoy your new piece, and thanks for shopping with us!
Keeping the customer updated on your…
Keeping the customer updated on your order. Quick and efficient service. Would definitely use again. From start to finish 100 per cent
3 October 2025
Reply from Tides Home & Garden
Thank you so much for your kind words and 5-star review! We're delighted to hear you were happy with our communication and service from start to finish. We really appreciate your support and look forward to welcoming you back again soon.
Dining table chairs
Beautiful dining table chairs ordered and delivered by Tides. Would order again from Tides.
2 October 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We're thrilled you’re pleased with your new dining chairs and the delivery experience. It’s wonderful to hear you’d order from us again — we look forward to helping you with your next piece!
Reply from Tides Home & Garden
Thank you for your positive feedback, we love to hear we are doing a good job
Exceptional store!
Exceptional items at this store. The only place I now trust with my items. The customer service is absolutely top tier! Everyone is so kind, accommodating, welcoming and the delivery drivers are so reliable. Nothing is too much for this store. Absolutely 5*
29 September 2025
Reply from Tides Home & Garden
Thank you so much for your kind words and glowing review! We're truly honoured to be your trusted store and are thrilled to hear that you've had such positive experiences with our team and service. Providing top-tier customer care and reliable delivery is what we strive for every day, so it's incredibly rewarding to know it's making a difference. We appreciate your continued support and look forward to serving you again soon.
First class customer service and beautiful home wear
Tides home and garden really went that extra mile for me,I'm so impressed with the customer service and prompt action to rectify a problem I had with my favourite room spray.
Caroline sent me a replacement within two days and kept me informed during this time.
I've already ordered two more items and can't wait to receive my ginger jar!
Love the collection and will continue to shop for beautiful items for my home.
Many thanks for the first class service!
13 August 2025
Unprompted review
Reply from Tides Home & Garden
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that we were able to assist you so promptly and that you’re enjoying our collection. It means a lot to us that you’ve already placed another order, and we can’t wait for you to receive your ginger jar. Your support and loyalty are truly appreciated, and we look forward to helping you find more beautiful pieces for your home.
Love TIDES HOME AND GARDEN ⭐️⭐️⭐️⭐️⭐️ quick…
Love TIDES HOME AND GARDEN ⭐️⭐️⭐️⭐️⭐️ quick delivery
Perfect thank you
28 July 2025
Reply from Tides Home & Garden
Thank you for this great review
It’s absolutely stunning a great…
It’s absolutely stunning a great addition to my new livingroom
3 July 2025
Reply from Tides Home & Garden
We are are so pleased you love your new Twig heart wall art. Thank you for your great review
Reply from Tides Home & Garden
Thank you for 5 star review, much appreciated
Cushion
I love the quality of the cushion. Colour was exactly as it showed on line. Took a bit longer to deliver it than I expected.
4 July 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with the quality and colour of your cushion – we do our best to make sure what you see online is what you get. Apologies for the slight delay in delivery, and we appreciate your patience. We hope you enjoy your new cushion, and we’d love to welcome you back again soon!
Great service
Really fast delivery and the packaging was great very well protected and great price! Would definitely order again
29 June 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We’re thrilled to hear you were happy with the fast delivery, packaging, and price. We’d love to welcome you back again soon!
Highly recommended
My order was processed very quickly & arrived well packaged - would definitely recommend & will use this company in future
29 June 2025
Reply from Tides Home & Garden
Thank you for your kind words! We’re so pleased you were happy with the service and packaging. We really appreciate the recommendation and look forward to serving you again!
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