Tidebank | Commercial Property Reviews 

Tide is not actually FCA regulated. Tried to pay for things such as G Suite, Slack, Zapier, Xero - all of which declined the use of my Tide card. Upon speaking with Google support they informed me that Tide is not actually a bank.

I will be cross referencing this with the financial ombudsman - but it's strange that a company is offering business accounts and you can't even pay for things like Xero, Slack or G-Suite.

Avoid, avoid, avoid and don't even get me started on their pitiful excuse for a support team.

You can't speak to anyone on the phone here - chats only, unless you want to have them debit £10 from your account for a "one off" phone call.

Avoid these at all cost!!!!!

Absolute cowboys! They freeze your acount and steal your money! Customer service there is none! If my account isn’t unfroze by today I’ll make sure I review daily and get everyone I know to review! Scumbags

DO NOT USE- disgusting excuse for a bank.

My business account has been fraudulently used, it took them DAYS to actually respond to questions i was asking, you cant talk to anyone on the phone - chats only which they take days to respond to.

Then - They refused to return my money and then closed the chat immediately, so i cant even respond to their rejection of my case.

DON'T USE THIS BANK - customer service is terrible.

And tide - Dont bother responding saying you will try and help me to look good to the general public. As you have done exactly Zero to help since my money got taken - so don't pretend you are going to now. But i will make it my mission to ensure everyone knows what a disgraceful bank you are.

Like many on here my account has been frozen for three weeks, I am a small business and they are holding my entire working capitol. Little explanation, no warning, non existent communication. can't receive client funds, can't pay bills, dire situation and Tide couldn't care less. No customer care whatsoever.
Apparently they are doing this to hundreds of small businesses, What's going on ?
Update.
16/10/22
Finally got my money back after five weeks, they closed my account without any explanation or apology. My advice ? If you open an account with Tide or any other online bank be aware that they have absolute control. If they mention pausing your account for any reason move your money immediately, not tomorrow, not this afternoon, now, because the decision to close your account has already been made.

Vera has been the most helpful young lady,most smartly dressed,smelling wonderful and very professional

Imranul gave a great a great service and explained everything well. Five stars!

I just open account and the person assist me were very helpfull. Thank you Sam G for making it very easy and simple.

Literally got scammed over £62k from a fake tide number they have done NOTHING about it.
I have now taken it up with the Financial Ombudsman service - stay away from TIDE
honestly,
and the only way you can contact them if through a stupid app?!?!! nonsense

sent a message 4 days ago stating my payment card is not working
promised a response back

as of today no call or email

ABSOLUTE RUBBISH

Love Tide and really happy I took out my business bank account with them, I'm surprised by all the negative reviews!

Tried to open an account, I applied about 2 weeks ago (from the date of writing this) still no reply. I sent an email to the customer link to get a call back …. nothing !!! The fact there is no customer service line to phone call is a massive red flag. It’s just a very poor process

Worst service no proper customer care support .. and they lie you while opening accounts they told no charges for transactions and after getting account it shows charges on all incoming and outgoing transactions... be aware ...

do not open a bank account with this company, ive never had such appalling customer service in my life....

Exceptional service from Joseph in Birmingham

Sadly I can't even get signed up because they take 24+ hours to respond and then never help with the previous enquiry. Just came on here to see if anyone has used them and all the experiences are awful so I won't proceed with my application now.

The worst company ever.
The worst customer service ever.
I think they actually run fraudulent transactions from within the company because money just started being taken and the customer services team still haven’t acted on it - 4 weeks later!!!
They have responded to tell me not to sweat at them but they can’t look into and return money that was stolen from my account. I even messaged them in the app - as that is the only way to contact them in an emergency - and told them someone had called saying they were tide fraud team and my account was being hacked and they were trying to spend money which was being held by the fraud team. They asked me for the acccoubt balance but I didn’t like that so hung up and messaged them. An hour later money was stolen from my account and Tide still hadn’t responded to the emergency link I clicked for suspected fraud! I had phoned but got told I had to go in the app and message as they can’t and won’t do anything on the phone. So 4 weeks later and no actual response and I am still out of money. DO NOT USE TIDE BANK

After three years of using them, they have suddenly decided to pause our business account! There was no explanation given and they don't have an ETA to resolve it. Direct debits bouncing, salaries can't be paid, it is a complete mess! How are they treating the customers like this and getting away with it!

Words cannot express the utter contempt I have for the ineptitude of this so-called bank (actually, if you check the small print on their website - as I did today, trying to find a business address for them, and failing - they say they aren't a bank so how they get away with advertising themselves as a 'bank' is a complete mystery - if only I had read this two years ago I would've saved myself a great deal of money and angst).

Having opened a business account with Tide and having been with them reasonably satisfactorily for two years (with the exception that they don't bank cheques nor can they receive international money transfers), at the beginning of 2022 they emailed me to say that they were upgrading my account to an 'FSCS eligible' one. I was disinterested but the email made it pretty clear I did not have a choice in the matter.

Around June Tide emailed me to say they had tried to upgrade my account and failed but did not say anything else so I ignored the email. On the 30th of June they sent me three more similar emails each of them saying they I tried to upgrade the account and failed again and as they again requested no action from me, I ignored them.

A few days later I discovered that two BACS payments from customers totalling £3175 had not made it through to my account and when I queried this with Tide they said they would look into it. To cut a long story short trying to use their truly moronic in-app support facility was driving me to distraction because every time they updated it they did not bother to email me to let me know that they had. I assume they expected me to check the app support every hour of every day to see if an update I've been made.

Needless to say no progress was made in recovering my money except for them to acknowledge that they had located one of the payments but have yet to actually credit it to my account. Here we are nearly a month later and precisely zero progress has been made and as a consequence today I decided to transfer the balance remaining in my account out of it and to make a complaint to the Financial Ombudsman Service.

Take my advice – have nothing whatsoever to do with this truly inept bunch of incompetent twits.