Tidebank | Commercial Property Reviews 

Id give less than 1 star if possible, withholding payments, actually frozen one account so I couldnt use it, forcing me to do extra I.d check because uk finance requires them to, slow to respond and I think they are fraudulent also, its been 3 weeks, unresolved mess, nothing but sure stress and bots answering at night then shutting conversation down, its very bad.

they give cheaper company registration but they charge you 10 times more compared to high street banks, stay away

cant log on nobody calls back or messages locked out of account for 8 weeks stay away !!!!!!

I am very dissapointed in how Tide chose to manage my account with them. I have a business account and they decided to check my details and the services provided. They blocked my account for over a month now. They denied me access to my funds, my transaction details. Everytime I contact them, they have no answer, just a rude wait and even more a rude attitude, like: texting us wont speed up the process. No, in their opinion I should stay maybe a year to wait patiently so that one of their employees decides to do a job that could probably take no longer than 10 minutes. Banks do checks but these checks dont last 1 month.

The worst bank in the world when it is an emergency, staff cannot read nor understand clear written english and you just get passed department to department.

poor show all round

Kevin was extremely rude after his cowboy company messed up my warehouse purchase.

I later found out that despite pretending to be financial intermediaries "Tidebank" are not even regulated by the FCA - steer clear of this jokers and "Kevin" if that's even his real name!

As the director of a transportation company, I feel compelled to share my distressing experience with Tide Bank (Clear Bank) to warn other businesses and potential clients of the pitfalls they might encounter. My account with Tide Bank has been an integral part of my business operations since March 2021. However, the bank's recent actions have not only disrupted my business but also raised serious concerns about their professionalism and customer care.

Sudden Account Freeze and Inaccessibility to Funds:
Tide Bank, without warning or explanation, froze my business account, cutting off access to my funds. This arbitrary action has left my company in a precarious situation, unable to make payments for goods, services, or meet obligations to contractors and employees. The blockage of incoming payments only adds to the distress, hindering the smooth running of my business.

Unexplained and Inadequate Communication:
Adding to the frustration, Tide Bank's communication has been far from satisfactory. A request was sent via their banking app asking me to document certain transactions. I complied by sending the requested documents in photo format, as I lacked access to scanning facilities at that time. Despite this, on February 16, I received an email informing me of the imminent closure of my account and requesting details of an alternative account to transfer my funds. The lack of clarity and reason behind these actions is alarming.

Inaccessible Customer Service:
Since the freezing of my account, attempts to contact Tide Bank have been futile. Neither emails nor messages through their app have been answered. This lack of response is unprofessional and disrespectful, leaving me without crucial information about the status of my funds and the future of my business banking.

Questionable App Communication Practices:
The reliance on app-based communication by Tide Bank has proven to be ineffective. Notifications don't always appear reliably on phones, and the absence of timestamps in the app's correspondence makes it difficult to track and document interactions properly. This lack of transparency favors the bank and puts customers at a disadvantage.

Previous Technical Issues with the Banking App:
This is not the first time that Tide's banking app has caused operational disruptions. Past technical issues have often resulted in limited access to banking services, with no prior notice of planned maintenance. Such unreliability is unacceptable for any business relying on seamless financial operations.

Potential Retaliatory Actions for Voicing Concerns:
My decision to share my grievances on TrustPilot seems to have led to further punitive measures from Tide Bank. Rather than addressing the issues I raised, they chose to freeze and then close my account. This reaction to customer feedback is concerning and suggests a lack of commitment to resolving legitimate customer concerns.

Echoing Complaints from Other Users:
I am not alone in my experiences. Other Tide Bank users have expressed similar frustrations on platforms like TrustPilot. It appears that my case is not an isolated incident but part of a larger pattern of inadequate service and disregard for customer needs.

In conclusion, I strongly advise current and potential customers of Tide Bank to reconsider their banking choices. The bank's handling of my account, lack of transparent communication, and apparent indifference to the impact on my business are red flags that cannot be ignored. It is crucial to partner with a financial institution that values its customers and provides reliable, professional service. Unfortunately, based on my experience, Tide Bank falls short of these essential criteria.

Yes mene was amazing, she is very fast good at her job fast and easy to talk to very informative. Thank you

Tide is the worse thing to ever happen to you as a serious minded business owner. The useless bank is holding on to my partner account since March 2023, closed their account and refused to release the funds to the corresponding account submitted to the bank. Reference 0009181 do something your action has killing he business here

Completely wasted valuable time when they wouldn’t do bounce back loans. Then almost ruined our business when they withdrew our overdraft. Atrocious communication. Only when we started telling our story on social media they wanted to talk. And that was to threaten us with legal action if we told the truth in public!

Avoid !!! Frozen my business account
Customer support is horrendous
It’s been 10 days an unresolved 🤷‍♂️

I opened a business bank account with Tide in April 2021. They told me I could use the local Post Office to pay cash into the account, however, this turned out not to be true. I live in a rural area and we no longer have a bank in our village so it was part of my criteria that I could pay cash from my business into my local Post Office counter. I drove to out of the village and tried to pay it in at another Post Office and they also said - "NO". So that was annoying and things were about to get worse. Firstly you can't ring Tide Bank, you can only communicate via a chat box which is absolutely useless. Also they "paused" my account one day and I could no longer use the account. This went on for about two weeks and nearly bankrupted me. They paused my account over a transaction amounting to £80.00 which I had sent via BACS to a person on Facebook Marketplace for a some shelving which I needed for my shop. They stopped the payment and wanted to know personal information about the other party. I replied that I cant go around asking for personal information on people. They did not except this. Eventually they unpaused the account and as soon I could, I opened a new account with Starling Bank who do allow you to deposit cash into the Post Office and do allow you to contact them by telephone as well. TIDE BANK - YOU ARE A DISGRACE!!

Tide bank asked me to open a Credit Builder Account of which l did and l couldn’t withdraw the money l was paying monthly to my business Acc. To my surprise l wake up one day to find out that they have stolen all my funds from my account. Please don’t use this bank you will cry. They are a scam

Mobile app locked for 'additional checks' on ID, access via web unavailable despite being sure I have the right password (and password reset request not working), and need to make an urgent payment for which fines might be involved. Have been absolutely fine with Tide up until now, but this really isn't good enough.

Avoid this bank , it's been 4 days I can't speak to anyone they never answer your email, phone or chat service

They seem to repeatedly block your account for any reason. Half the tech just doesn't work and getting hold of support is impossible. I don't really expect much from a bank. If you can find one that enables you to just perform simple transactions it's already 1000% better than Tide.

Like so many here I am a sole trader and today they removed all my funds and blocked me from my account. Absolute disgrace. Never use Tide.

This bank is the worst Ive ever had. My business account has been blocked 3rd time in last 2 months for no reason!!! They ask ridiculous questions, you provide the information and nobody responds. You cant speak with anyone. This company is damaging my business and customer service is non existence.

Still not returned my funds after closing my business account nobody reply or just says they be in touch there is no progress on this situation at all and my business is suffering....I've made a complaint to fca and they said there receiving high complaints about tide.DO NOT USE THERE SERVICES AVOID!!!!!!