Tide Reviews 33,879

I have had their account for a few weeks, tried to USE today because i knew that I could do multiple transfers every day without delay. However, after making two transfers, they hold the third one forever, and even their support does not respond at all, every bank has support that answers on time, but with them, I can't call them, can't get through their live chat.

Anastasia Miller was brilliant and very helpful

I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything professionally and have now unpaused my account quickly and smoothly.

Really appreciate the help and clear communication — it made a stressful situation much easier. Thank you!

Amazing customer service

Varun was great! Love tide

Joseph was great 👍🏻 very knowledgeable, patient & helpful thank you

Absolutely abysmal. They've blocked a payment to my other business account, which has the same name as my account with them, and they're communication at getting it sorted is pretty much non existent. The app is now saying that it needs an update except there is no update and I can't access the app to try and sort the payment issue out. I have people that need to paid and payments going out of the other account that I now can't do because they have my money and won't release it. This was my first month using them and I will not be using them again.

Very good customer service

Spoke to a gentleman named ‘Trevor’ and he was very helpful and polite. Very quick response!

Tide are always aiming to help customers get the most from their business account. I understand that the upgraded plans are beneficial to Tide as well as to myself but everything is explained clearly and it’s obvious what the changes will mean for both parties. Mihaela was my adviser today, she was very knowledgeable

Riyaz from fraud team was an absolute gem to help me sort out the issue and reassure me.
Great communication skills and very efficient.

Just had a very informative conversation with Anish, learned lots of stuff. Very cooperative staff highly recommend!

Spoke to Evo regarding upgrading my account. He was very helpful Very informative answering all my questions fully. Also reduced the subscription by 50% for 6 months

Good support by Ashish

Good support bay aditya

Tide is certainly one of the better online banks, having tried a few other i know, support calls are confirmed to be genuine via the app and security.
I have been with tide around 5 year's and support has always been very on point and prompt, this time it was about a dodgy email going around and a new more system for portable payment machines, it nice to see they have their eye on the ball as far as security is concerned, been reading some of the negative reviews about Tide, thats not my experience, 5 stars every time I have contacted Tide

Nandini K has been extremely helpful during the process of opening a bank account with Tide. She guided me (CFO for the business) and the director through all the steps required, making the whole application process a breeze.

Very helpful, precise and clear what was needed highly recommended

I’m extremely disappointed with Tide.

I deposited cash into my account, expecting it to be available within a reasonable time. Instead, due to an ongoing issue on their side, my money has not been credited and there is no clear timeframe for when this will be resolved.

Because of this delay, I missed my rent payment and was unable to afford basic essentials like my weekly food shop. This isn’t just an inconvenience — it’s had a real impact on my day-to-day life.

What’s most frustrating is the lack of certainty and accountability. Being told there is no timeframe and no clarity on when I’ll be able to access my own money is simply not acceptable.

I understand technical issues can happen, but customers should not be left in a position where they cannot access their own funds for essential living costs.

I expect this to be resolved urgently and for Tide to take responsibility for the impact this has caused.