Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna... See more
I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything profe... See more
⭐️⭐️⭐️⭐️⭐️ I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team. A special than... See more
Company replied
Company details
- Bank
- Alternative Financial Service
- Business to Business Service
- Eftpos Equipment Supplier
- Financial Institution
About Tide
Written by the company
Tide supports a community of over 1.5 million small businesses and is on a mission to be the leading all-in-one financial platform that saves you time and money. Whether you're just starting or looking to grow and scale, our business accounts are designed to help you at every stage of the journey.
Open a Tide business account and manage your finances 100% online. You'll get:
- No monthly fees 💸
- FSCS protection up to £85,000
- An instant access business savings account
- Built-in accounting software & invoicing
- Simple payment solutions
Zero fuss, one platform. Join Tide today and be a part of one of the UK's fastest-growing fintechs.
Apply online to open your business bank account in minutes!
Tide Plus: the account for growing businesses
Written by the company
- Upgrade to Tide Plus and unlock extra features
- Tide Plus is the perfect account as you scale up. Enjoy priority phone support, a 24/7 legal helpline, 20 free transactions per month and one free expense card for a member of your team.
Set up your company for just £14.99
Start your company and your Tide account in one g
Register your company and open your Tide business account at the same time. It’s fast, secure, and only £14.99 – instead of around £100 via Companies House.
Contact info
United Kingdom
- hello@tide.co
- tide.co
4.4
Excellent
34K reviews
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Opened a business account with Tide
Opened a business account with Tide, used their platform to create and send my first invoice, 30 days later when the payment lands they hold it due to security checks, ok fair enough can happen every now and then. Once it was cleared I transfer left over money after business expenses to my personal account and guess what they hold it, support is crap always waiting for a specialist team to deal with the case.
Best sticking with high street banks I am looking to close my account once i have received my owed moneys
30 April 2026
Unprompted review
Reply from Tide
Hi Jim, we understand why this would feel disappointing.
From time to time we're required by law to perform payment checks. While we always aim to complete these swiftly, we get how their frequency can be frustrating to deal with. It's never our intention to make you feel ignored and we'd like to take a closer look at this for you.
We’ve just emailed you through Trustpilot with the subject “Request for information about your experience.” Once you get back to us, we’ll address your concerns internally.
Update: Thank you for providing us with the details we requested - we're on it.
Trevor was great helping me with an…
Trevor was great helping me with an urgent request! Great service. Very happy!
30 April 2026
For business bank accounts is very…
For business bank accounts is very unreliable customer service actually zero they only listen not act at all their chat support one of blunder only chatbot nothing else phone support not able to solve anything. Is very small when u intent to pay to ur employees and vendors u will lost ur money with no one able to help customers service say they can not do any help. They only do small scale banking not helpful at all I spend lot of time but ending up with problems. Senior management need to see how customers services handling customers they block payments every transfer to ur own bank waste of time. Big hassle I shutting all my accounts
27 April 2026
Unprompted review
Reply from Tide
Hello Mohammad, that sounds frustrating, especially when important payments are due. Timely and efficient support matters, and you should be kept informed throughout. Feeling stuck or left without support isn't the kind of experience we aim to deliver. Our chat starts with simple, automated steps that help direct queries, but every conversation is handled by real agents.
We want to take a closer look at what happened. We’ve just sent you an email via Trustpilot titled “Request for information about your experience.” Once you reply, we’ll make sure to prioritise your case.
Update: Thanks for sharing the details that we've requested. We'll use this to relay your feedback to our team with priority.
Support today was very helpful…
Support today was very helpful Joseph explained everything I needed to know
30 April 2026
Really helpful and great communication
Really helpful and great communication. Just the support required when starting up
30 April 2026
Unprompted review
Great service
30 April 2026
he’s a five star he’s customer’s car is…
he’s a five star he’s customer’s car is customer service skills very good so I will wait in five starts
30 April 2026
TIDE BUSINESS ACCOUNT
Hi just opened my business bank account it was quick, easy, very help full customer support specially Leo Charlie he was very helpful replying was quick. I am very delighted to have Tide business account. 5 star.
30 April 2026
Just opened a business account with…
Just opened a business account with Tide and an instant saver - it was described as a 'FREE' bank account. There seems to be no way to get money out without being charged to take it out. They also randomly took money out of my account which I have no idea what the charge was for as i am only putting money in!!! Tried to contact someone thro messages and getting nowhere. Apparently you have to pay extra to actually speak to someone at Tide! No agent response, been many hours. Not impressed honestly and worried i've made a big mistake trusting Tide. Interestingly, their response states I can always speak to someone yet on the app you have to sign up to a payment plan to do this. I signed up for a free small business account. I am now discovering it is not free - over 5 transactions, even incoming monies they take 20p off you for each one. Second, if you try and withdraw any money from an ATM in the UK even you get charged £1 each time... not exactly free then is it?! AVOID...
30 April 2026
Unprompted review
Reply from Tide
Hi Debbie, we understand how frustrating unexpected charges can be. We always aim to be transparent with our fees and they're outlined on our website: https://www.tide.co/pricing/.
Timely and clear support are essential. A callback can be requested at any time via e-mail or in-app chat, regardless of the plan.
We hope to get the chance to make things right.
You should receive an email from us right away via Trustpilot called “Request for information about your experience.” Once you reply, we’ll make sure your concerns are being prioritised.
Update: Thank you for sharing your details with us. We'll make sure this is being treated with highest priority.
I’ve used Tide across several…
I’ve used Tide across several businesses, and they are by far one of the best banking platforms available. I would love to see support extended to car dealers in the future, as this would make the platform even more valuable for my main business.
Chris helped me with a recent application and he was great supporting us!!
30 April 2026
Reply from Tide
Hi Leon, we are truly happy to hear that you have been enjoying your member experience. You are the reason Tide does what we do. Thank you for being a loyal customer.
Val being very professional and guided…
Val being very professional and guided me nicely with patience to fix the account log in issue . Also provided additional information for how use the app in more efficient way . Great experience . Thanks Val 😊
30 April 2026
Good work ok
29 April 2026
Unprompted review
Tide is a great Digital bank
Tide is a great Digital bank . They have so much to offer new business’s . Tide can do payroll verification etc
29 April 2026
Keanu Smith thank you it was a pleasure…
Keanu Smith thank you it was a pleasure speaking with you.
29 April 2026
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