The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really w... See more
Company replied
Ease of Use for both admin and customers, Design and website integrations. Many Great Features! Would love attendees to be able to transfer tickets to different events without issuing a refund and rep... See more
Company replied
Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d e... See more
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Company details
Written by the company
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Contact info
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, United Kingdom
- hi@tickettailor.com
- tickettailor.com
4.4
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WARNING ⚠️!ä
WARNING ⚠️!
I bought a ticket to Cabaret noir show. Ticket Tailor didn't answer calls or mail. Totally ignores to reply. Cash was sent to Ticket Tailor bit no refound was made during cancellation. I recommend you to think carefully before buying ticket trough ticket Tailor.
19 October 2024
Unprompted review
Reply from Ticket Tailor
Hi there,
We're so sorry to hear you're still awaiting a refund for an event that was cancelled. However, it seems like this review has been left in the wrong place.
Ticket Tailor is a software platform that helps event organisers manage their events. Tickets for events listed on our platform are bought directly from the organiser. Ticket Tailor never sees or touches ticket buyer money and can't issue or affect refunds.
If you need help with your ticket purchase, please reach out to the event organisers directly (their contact details will be in the original ticket email).
Sorry we can't be of more help.
Love the ease of use and the layout
Love the ease of use and the layout, everything about it makes running events easy for us.
13 December 2024
Unprompted review
Reply from Ticket Tailor
Thank you for the amazing review, Lauren! 💖
Very easy to use & quick to set up
Very easy to use & quick to set up! And the end result was very professional. Help was always at hand. Will definitely use again.
2 December 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your wonderful feedback, Orla! 🌟 We’re glad you found our platform easy to use, quick to set up, and our team was there to assist whenever needed. 💪
We look forward to supporting you again in the future! 😊 🚀
Refund
Good afternoon,
Cabaret Noir in Helix in Dublin was cancelled - October 2024.
Could you advise when the money will be returned to my account?
I am sending emails every week and no respond
I paid for the event on ticket tailor web site and if this is a fraud you should hold all payment to the organiser and give it back to people that was cheated using the web site. Unfortunately the event organiser do not respond to any of my message since October
4 October 2024
Unprompted review
Reply from Ticket Tailor
Hi there,
I'm afraid you've come through to the wrong place. We are a software provider that allows event organisers to sell tickets directly to their ticket buyers.
As you bought your tickets from the event organiser directly they are the best people to contact. You can find a contact form at the bottom of the event booking form (where you originally booked the tickets) which will send an email directly to the event organiser. Alternatively you may be able to find contact details on the event organisers website or Facebook page if they have one.
In case you need any further information about service you can read more here: https://www.tickettailor.com/information-for-ticket-buyers/
Please let me know if you need any further help or clarification.
All the best
Great for PTA
I had looked into a lot of different ticketing options for our small PTA, and they had the best rates by far. Also, their website is so easy to use! We have had great feedback from parents and we are very happy with the level of service, how fast it was to get started, and just how simple it is to create events. Would highly recommend for PTA use.
5 December 2024
Unprompted review
Reply from Ticket Tailor
Thank you for the fantastic review, Meg! 🌟
So nice to hear that you found our rates competitive and our platform easy to use. Knowing that parents have given positive feedback and that setting up events was quick and simple makes us so happy!
If there’s anything else we can do to support your PTA, don’t hesitate to reach out. 😊 Thank you for recommending us, once again! 🎉
Best ticketing platform for small businesses and the planet
I made the switch from Eventbrite to Ticket Tailor for selling tickets for my forest bathing walks (Soft Earth Forest Therapy), and I'm so glad I did. Not only is Ticket Tailor B Corp certified, they donate a portion of each ticket sold to one of their climate charity partners. Their services are seamless and easy to use, their support is fast, kind, and helpful, and I feel really good knowing that a portion of the fees I pay for are supporting an awesome business doing important work for small entrepreneurs like me, as well as our planet.
21 March 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for your thoughtful review, Sopie! 🌿
We’re glad to know that Ticket Tailor has been a great fit for your forest bathing walks and that you value our commitment to sustainability and small businesses. Knowing that our platform supports your incredible work while contributing to climate causes makes what we do even more rewarding.
Thank you for being part of our community and for making a difference for both people and the planet! 🌎✨
Ticket Tailor 5 Stars
I’ve been using Ticket Tailor for several events now, and I couldn't be happier with the service! The platform is incredibly intuitive, easy to set up, and provides all the essential features needed for smooth ticketing and event management. The customisation options for event pages are fantastic, allowing me to create a professional-looking site that perfectly aligns with my brand.
21 November 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for sharing your experience, Steve!
It’s amazing to hear that the platform has been working so well for your events.
We love that you’re enjoying the customization options and how easy it is to set up - it’s exactly what we aim for! Wishing you all the best with your future events! 😊
Retaining credit card information
I used Ticket Tailor about a year ago. When I used it recently, I found that they had kept my card details from before, without asking my permission. I emailed Ticket Tailor asking them to remove my CC details from their database. They have not replied.
20 October 2024
Unprompted review
Reply from Ticket Tailor
Hi Martin,
Thanks for taking the time to leave a review, and I'm sorry that our billing wasn't clear.
When you use Ticket Tailor to sell tickets for your events, you will be prompted to add a card to your account to pay our fees. This is retained on your account to charge your ticketing fees. However, you can amend your payment details at any time.
To do this, head to the 'Box office settings' section of your dashboard, choose 'Billing' from the side menu, then under 'Payment details' click the button marked 'Update card details'.
I'd love to check out your email request - as we have a round-the-clock team it's very unusual that any email would be missed, but there is a chance it's been forwarded to our privacy team and awaits a reply within our UK office hours.
So I can double-check, could you please email privacy@tickettailor.com again?
Thanks,
Ticket Tailor HQ
Reply from Ticket Tailor
Thanks a bunch for the awesome review! 😊 We’re so glad to hear you’re finding our platform both affordable and easy to use.
We love Ticket Tailor
Really enjoy building events and the custom questions. Also revelry used the check in app which saved so much time at the door and was a lot of fun!
24 October 2024
Unprompted review
Reply from Ticket Tailor
Thank you for the great review! We’re so glad to hear that you enjoyed creating events and found the custom questions and check-in app feature helpful. 🙌
If there’s anything we can do to make your experience even better, please feel free to share. We look forward to helping make your future events a success! 🚀
Easy to use
Easy to use — Easy to adapt — Reasonably priced — Make your own comparisons — I”ll be sticking with Ticket Tailor .
19 October 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for your positive feedback, Rob! It’s great to know that our pricing meets your expectations and that you found the platform easy to use.
We look forward to continuing to support your event needs! 🚀
Great app for Ticketing
Great website and App. Portal is very simple to use. Ticketing and checking in is very easy and smooth
12 October 2023
Unprompted review
Reply from Ticket Tailor
Thank you for your awesome feedback, Anand! 🥰
We’re happy to hear that you’re enjoying both the website and app, and that the ticketing and check-in process has been smooth for you. Our top priority is making things easy for our users, so it’s great to know we’re hitting the mark. 🙌
We look forward to supporting all your upcoming events! 🚀
Its a great system for our PTA to plan…
Its a great system for our PTA to plan our school events
2 December 2023
Unprompted review
Reply from Ticket Tailor
Thank you for your wonderful review, Nora! So glad to know that our platform has been helpful for your school events. We look forward to supporting all your upcoming events! 🚀
easy and reliable
8 October 2024
Unprompted review
Reply from Ticket Tailor
Thanks so much for taking the time to leave us an amazing review! 🙏
I've been using tickettailor for a…
I've been using tickettailor for a couple of years now and have had nothing but good experiences. Prices are reasonable and they continue to add new features.
12 January 2024
Unprompted review
Reply from Ticket Tailor
Thanks so much for the kind words, Dan! 🤩
We’re so glad to hear that you’ve had a great experience with our platform and also find our pricing reasonable. We’re always working hard to add new features to make your experience even better, so it’s wonderful to know that’s been valuable for you.
Thank you for your continued support, and we look forward to supporting all your upcoming events! 🚀
The platform is extremely expensive…
The platform is extremely expensive with missing important functionality, like downloading invoices in a bulk. I have been using this platform for a few months for a few thousands of tickets and I'm now moving to another platform with a cheaper price and all the basic functionality.
1 October 2024
Unprompted review
Reply from Ticket Tailor
We're so sorry to hear about the experience you've had with Ticket Tailor.
It's correct that we don't provide a bulk download feature for invoices you've sent to your customers, however, this is on our suggestions board, so might be something that changes in the future. We're sorry it wasn't available when you needed it.
I'm also surprised that you're not happy with our pricing. As a platform with simple, low flat fees per ticket, we're typically one of the best value platforms you can find.
Our customer support team will reach out to you directly to discuss the best fees for your account, and whether there is a workaround for you to get the ticket data you need.
Thanks for honestly sharing your experience,
Ticket Tailor HQ
B Corp company with the ease of use
User friendly and I love the customer service. Also love it is a Certified B Corp
27 October 2023
Unprompted review
Reply from Ticket Tailor
Thank you for your review, Veronica! We’re glad you find our product user-friendly and appreciate our customer service. We’re also proud to be a Certified B Corp, and it’s great to hear that it matters to you too! 🥰
Very easy to use.
11 September 2024
Unprompted review
Reply from Ticket Tailor
Thank you for the amazing review, Susan! We appreciate you! 🥰
Poor customer service
I was having problems editing my event, so tried online chat.
They say their response time is normally under three minutes - and yet I waited almost 1.5 hours!
When they finally responded, the excuse was 'no one was covering'. Well duh!
I am wondering why I am paying them 10% of my takings...
9 September 2024
Unprompted review
Reply from Ticket Tailor
Hi Abi,
Thanks for sharing an honest review of your experience.
We usually have replies under three minutes, but over the summer holiday period, we have had some occasions where you may have had to wait a bit longer, due to no one being available.
We are currently looking into ways to cover team holidays a bit better, so I'm sure you won't be waiting for us to reply in the future!
You mentioned that you're paying 10% of your ticket prices in fees. This sounds high, as our fees are on a per-ticket basis, rather than commission. Please reach out to us to check you're paying the best price, as we have pre-paid options and low ticket price ticket discounts which may work out more cost-effectively for your events.
Thanks!
Reply from Ticket Tailor
Thanks so much for the amazing review! 🫶
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