The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really w... See more
Company replied
Ease of Use for both admin and customers, Design and website integrations. Many Great Features! Would love attendees to be able to transfer tickets to different events without issuing a refund and rep... See more
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Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d e... See more
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Company details
Written by the company
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Contact info
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, United Kingdom
- hi@tickettailor.com
- tickettailor.com
4.4
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Intuitive. Simple. Best experience yet.
Ticket Tailor has an intuitive interface that is simple to use to set up and manage events — and to register for them. Our first event was a great success! It's been a far better experience than other platforms we've tried.
18 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your wonderful feedback, Bryan! 😍
Congratulations on your first event! We’re thrilled to hear you had a great experience with our platform.
We look forward to supporting your future events! 🚀
Glad I found this product
We're using Ticket Tailor to administer and collect for events run by our voluntary organisation. Found it excellent so far: easy to set up; fairly priced; and the support is excellent.
1 July 2024
Unprompted review
Reply from Ticket Tailor
Thank you for the 5-star rating! We're thrilled to hear that Ticket Tailor has been excellent for your voluntary organization and that you've had a wonderful experience so far.
We look forward to supporting your upcoming events! 🚀
Standalone product unwielding to workflows (avoid)
Guys, I have tried everything to utilize this product. i came to use this product because of the ease of use, the pricing model. I had all of the hopes in the world but sadly this product is unwielding, it purposefully doesn't integrate into a lot of workflows.
1. Export memberships to another workflow - blocked
2. Import memberships into ticket tailor from another workflow - blocked
3. Zapier or API anything with Memberships - blocked.
4 the only workflow you can really use this for is to advertise and sell events - integrate with website to advertise - works, stripe - works.
But the above is very basic and should you need any complex workflows this is not the product for you. It is truly meant to be standalone.
I've put a lot of the products I use through it's paces to find a way to integrate ticket tailor into my workflow and the only limiting factor in all of this is one product Ticket Tailor. My use case is for members to only be able to purchase tickets that are advertised to the public. My memberships workflow is pretty simple and was so easy to setup. Ticket Tailor has kept me up at night as I see no way to streamline what should and could be no touch workflow. I know have to decide do I hire a person to manage ticket tailor in my workflow.
2 July 2024
Unprompted review
Reply from Ticket Tailor
Hi there,
Thanks so much for taking the time to share this honest review. Whilst we’re genuinely sad to get a 1*, we’re always pleased to hear invaluable feedback from our customers.
I’m sure you’ve spoken to our customer support team with feedback before, who record all customer suggestions. However, if you’d like to discuss your membership needs in more detail, please reach out to us at hi@tickettailor.com.
Memberships are a fairly new feature for us, and we are constantly iterating on our whole platform. We have a whole host of suggestions to get memberships to the great same level as our ticketing and advertising does (which I’m pleased is working for you). Feedback like yours will help us improve our membership feature in the future.
Meanwhile, all I can do is apologise that you’re frustrated with our membership offering currently.
We keep everyone up to date with all product updates via our newsletter, and we hope overtime we can improve to a level that meets your expectations.
Thanks again for your feedback,
Ticket Tailor HQ
Everything I need!
So far Ticket Tailor has given me all the resources needed to bring my events to life! The system is pretty intuitive and user-friendly. I look forward to using Ticket Tailor more in the future.
26 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your great feedback, Drew! We're happy to hear that Ticket Tailor has provided you with the resources you need to bring your events to life and you find it user-friendly! 🚀
If there's anything we can do to make your experience worth a 5-star rating, please reach out. We're here to help! 😊
Easy to use and convenient
30 June 2024
Unprompted review
Reply from Ticket Tailor
Thanks so much for the fab review, Waseem!
Took the stress out of running an event
Ticket tailor took the stress out of running an event. Its easy to set up, has a really simple interface for customers - with tickets added to apple wallet, and the ability for attendees to swap their timeslot. We'll definitely use this again.
23 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your fantastic review! We're so glad to hear that you've had a wonderful experience and that you find our interface particularly simple and helpful to your ticket buyers. 🤩
We look forward to supporting your future events! 🎶
I can’t believe how good this website…
I can’t believe how good this website is, how easy it makes event organising, and how helpful and quick the support people are. Am truly grateful as I was a bit daunted by the prospect of arranging my first event, but Ticket Tailor made it really easy.
28 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your wonderful review, Andrew! It means a lot to us. 🫶
So glad to hear that Ticket Tailor made organizing your first event so easy and that you appreciate how our support team was helpful and quick.
We hope to support more of your upcoming events! 🚀
Be aware a carefulOur non profit was required to provide…
Our non profit was required to provide a proof of entity. We submitted a certificate from information services corporation of saskatchwan canada. The branch of government in charger of certifying corporations. It was refused. To this date, ticket tailor has all our money. I wouldn't ever use or recomme d them again
10 April 2024
Unprompted review
Reply from Ticket Tailor
Hi there,
Ticket Tailor doesn't take or hold money from any ticket sales made through our platform.
Any money for tickets bought for your events is sent directly to your Stripe, Square or PayPal account.
That being said, we're really sorry to hear you may have had difficulty with your connected payment system. Please reach out to our customer support team, and we will advise you as best as we can to help with this stressful situation.
Thanks,
Ticket Tailor HQ
Ticket Tailor is excellent
Ticket Tailor has been excellent for us. Having used other providers in the past, we moved to try to keep costs down while still maintaining a high quality service. I'm delighted with the Ticket Tailor experience and it's been invaluable for running our gigs.
22 June 2024
Unprompted review
Reply from Ticket Tailor
Thanks for your fantastic review, Alan! We're thrilled to hear that Ticket Tailor has been excellent for you and that you find our service both cost-effective and high-quality. 🙌
We look forward to supporting more of your upcoming gigs! 🚀
Very happy with our experience
So far having a very positive experience. Ticket management is very much simplified and users find it very easy to use and navigate. The variety of options are excellent. We had 2900 registrations for our first free event and have decided to go for a paid event charged through tickettailor.
One room for improvement is that the buyer is not able to cancel their ticket themselves even if it’s a free event which could be significant overhead for the organisers.
16 June 2024
Unprompted review
Reply from Ticket Tailor
Thanks so much for taking the time to leave us a wonderful review, Wasif!
We're glad to hear that you've had a positive experience with Ticket Tailor and that both ticket management and user navigation have been smooth for you. Congratulations on the success of your first event with 2900 registrations! 🚀🚀🚀
The option for ticket buyers to cancel their tickets is currently in development and should be available soon.
Thanks for the feedback and suggestion once again, and we appreciate your continued support! ❤️
Fabulous
I love Ticket Tailor because it's so wonderfully intuitive. It also really pleases me that it's a BCorp and they have really good ethics. Finally customer servicse is always helpful and quick.
20 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you, Harriet! It means so much to us that you appreciate our BCorp status and good ethics. 🤗
So glad that you've had a great experience so far, and also find our support team helpful. Hoping to see more of your upcoming events! 🚀
Easy and cheap
This was our first time using online ticketing. I searched through various ticketing platforms, some with ridiculous fees, and found TicketTailor, which had the lowest fees.
It was a breeze to use. It was easy to set up, worked like a charm, and everything went smoothly.
When you set it up and then never have to think about it again, you know that's a good system!
5 June 2024
Unprompted review
Reply from Ticket Tailor
Thanks so much for the 5-star rating! We're so glad you found us, and decided to use us for your online ticketing. 🫶
It's lovely to hear that you've had a wonderful experience with the platform and that you found our fees reasonable.
We hope to see more of your events in the future! 🎶😍
A really easy to use platform
A really easy to use platform. Purchasers have found it easy to use and reporting is great
17 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your wonderful feedback, Carolyn! We're glad to hear that your ticket buyers found it easy to use and that you appreciate our reporting features.
We look forward to supporting your upcoming events! 😊🚀
is amazing how usefull is to create and…
is amazing how usefull is to create and sell tickets
13 June 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for the amazing feedback, Samuel! 🤩
Ticket Tailor has been the perfect for us!
Ticket Tailor has been the perfect solution for us. Easy to use and very reliable!
10 June 2024
Unprompted review
Reply from Ticket Tailor
Thanks for the 5*! We love to hear that we fit with your events perfectly - thank you.
This website sells scam events
This website sells scam events, all of calgary got scammed for Banksy Art Show. They have no consumer protection and just wash their hands. Thats why ticketmaster had such grip on the industry because of these scammers. They say call the company not them.
8 June 2024
Unprompted review
Reply from Ticket Tailor
We’re sorry to hear that you had a bad experience with an event you recently had tickets for, however, I'm afraid you've come through to the wrong place.
We are a software provider that allows event organisers to sell tickets directly to their ticket buyers. We don't take or hold any ticket money.
As you bought your tickets from the event organiser directly they are the best people to contact. You can find a contact form at the bottom of the event booking form (where you originally booked the tickets) which will send an email directly to the event organiser. Alternatively you may be able to find contact details on the event organisers website or Facebook page if they have one.
In case you need any further information about service you can read more here: https://www.tickettailor.com/information-for-ticket-buyers/
We’d also kindly ask that you remove this review if you have time, so that it doesn't affect genuine research by event organisers looking for a ticketing platform in the future.
Lowest Cost Ticketing Partner with excellent Customer Service
Excellent ticketing software that handles basic and some more advanced ticketing scenarios at a low cost. This is my go-to because of their low cost flat fee per ticket and excellent customer service.
20 March 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for your fantastic feedback! We're thrilled to be your go-to ticketing partner and that you find value in our low-cost, flat fee per ticket and excellent customer service. 🙌
If you ever need any assistance or have more feedback, we're always here to help.
Thanks again for your support! 🫶🤩
Awesome tool and affordable fees.
21 May 2024
Unprompted review
Reply from Ticket Tailor
Thanks for the 5-star review! We appreciate you!
Zero Hassles
An incredible tool that allows you the freedom to adjust to your needs.
1 May 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for your kind feedback, Paola! 🙌
We're glad our platform is working great for you. If you have any upcoming events where you need support, just let us know. We're here to help!
Reply from Ticket Tailor
Thanks a bunch for the stellar rating! We're thrilled that you're happy with our service. If you ever need anything, just give us a shout! 🚀
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