Tickets.pl Reviews 138

Reply from Tickets.pl

Updated Mar 26, 2026

Dear Mr. Meller,

Thank you for your feedback. We have carefully checked the details of your booking and can confirm that no additional charges were made on our side. The amount charged by us matches exactly the amount that was displayed on the payment page before the purchase was completed.

We would kindly recommend contacting your bank’s support service first, as this may be a bank-side fee or commission applied by your card issuer.

If, however, you still believe there was an extra charge, please send us a bank statement containing the transaction details needed for identification to info@tickets.pl
so that we can investigate this matter further.

UPD 26/03
Dear Mr. Meller,

We would like to inform you that your request was successfully reviewed, and 84 PLN was refunded to the purchaser’s bank account on March 24.

We understand that situations related to payment details and additional charges can be especially frustrating, particularly when you expect a quick clarification through the official support channels. Please note that we did review your case, and the matter has now been resolved from our side.

If your issue is now resolved, we would be grateful if you would consider updating your review and rating to reflect the current status of the case. We always strive to resolve our customers’ issues in their favor whenever possible.

Reply from Tickets.pl

Feb 2, 2026

Dear Rafal,

Thank you for your feedback and for taking the time to share your experience. We’re glad to hear the reservation process was easy, and that Natalia Hrytsan from our Customer Support team was able to help you quickly and effectively with the online check-in issue.

We truly appreciate your trust. If you need any further assistance with your booking or travel plans, please don’t hesitate to contact us — we’ll be happy to help.

Reply from Tickets.pl

Updated Dec 10, 2025

Dear Mr. Lopatiy,

Thank you for your feedback and for bringing this to our attention.

We are urgently reviewing all information related to your booking to verify the situation directly with the airline and our technical department. Please rest assured that your case has been marked as high priority, and we are doing everything possible to provide you with a clear resolution as quickly as possible.

We kindly ask for your patience while we complete this verification. You will receive an update by email as soon as we have the official confirmation.

UPD 12/10
Dear Mr. Lopatiy,

Thank you very much for your message and for your patience. We sincerely apologize for the inconvenience you have experienced and truly appreciate the time you’ve taken to share the details of your situation with us.

We would like to assure you that your case is important to us and is being handled with full attention. According to our system, we have received a notification from your bank regarding the chargeback request you initiated. At this stage, the case is under review by both parties — your bank and our payment provider.

Please note that the most accurate and up-to-date information regarding the status and progress of the chargeback procedure can be obtained directly from your bank’s customer support, as they manage the communication, timelines, and next steps for such cases.

We fully understand that waiting for the outcome can be frustrating, and we truly appreciate your patience while the matter is being processed through official banking channels. Should the procedure require any additional confirmation or documentation from our side, please rest assured that we will provide it immediately to support a smooth and timely resolution.

Thank you again for your understanding and for giving us the opportunity to assist you. If you have any further questions, we remain at your disposal at any time.

Reply from Tickets.pl

Aug 8, 2025

Dear Mohammad Essa,

Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations.

To help us investigate this further and provide you with a detailed response, could you please share your booking number or the email address used during the purchase? This information will allow us to review your case and offer the appropriate support.

We value your opinion and would appreciate the opportunity to improve your impression of our service.

Reply from Tickets.pl

Updated Aug 8, 2025

Dear Mr. Savushkin,

Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience caused by the luggage issue — we understand how frustrating this must have been, especially given your extensive travel experience.

We’d like to assure you that everything is now in order — the full refund for the luggage was processed on July 28 to the same bank account used to pay for the tickets. If you haven’t received the funds yet, please don’t hesitate to contact us. We’ll gladly provide you with the transaction details so you can follow up with your bank if necessary.

Please rest assured that we are treating your case seriously. Our team is carefully reviewing what went wrong during the booking process, including the failed luggage charge attempts, to prevent such situations in the future.

We sincerely hope this resolution reflects our commitment to supporting our customers, even when unforeseen issues arise. If you’re satisfied with the outcome, we would greatly appreciate it if you could consider updating your review to reflect the final result of your case. Your feedback helps us improve and also informs other travelers.

Reply from Tickets.pl

Jun 6, 2025

Dear Grzegorz Kurek,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the difficulties you've experienced with your booking — we understand how disappointing and frustrating it must be to deal with last-minute changes and difficulties getting support.

Your opinion is very important to us, and we are truly concerned that such a situation has arisen. Please rest assured that we take such cases seriously and always aim to provide our clients with the best and most optimal solutions possible when it comes to travel arrangements.

We can confirm that we have received your request via email and that our team is already working on your case. We are carefully reviewing the situation and will get back to you as soon as possible with a detailed response and next steps.

We regret that you encountered issues reaching us by phone — our support team strives to be available, but during peak times, delays may occur. In such cases, we encourage clients to use email or live chat, where we continue to provide assistance as quickly as we can.

Thank you again for your message. We appreciate your patience and understanding, and we will do our best to resolve this matter in a satisfactory way.

Reply from Tickets.pl

Sep 6, 2024

Hello!
Thank you for your kind words! We're delighted to hear that Sofia Melnyk provided you with excellent support and assistance. We'll make sure to pass along your appreciation to her. Should you have any more questions or need further help, don't hesitate to reach out. Safe travels! ✈️

Reply from Tickets.pl

Aug 27, 2024

Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address.

Reply from Tickets.pl

Aug 9, 2024

Thank you for your kind words! We're thrilled to hear that Iryna Basara provided efficient and competent service. It's great to know she was able to assist you quickly and effectively.

If you need any further assistance, don't hesitate to reach out!

Reply from Tickets.pl

Updated Jun 4, 2024

Dear Alena,
Thank you for your detailed feedback regarding your recent experience with Tickets.pl. We sincerely apologize for the inconvenience and frustration you have encountered.

We are pleased to inform you that we have already created the correct baggage receipt and sent it to your email address. Please check your inbox for the confirmation of your additional suitcase purchase. If you do not see it in your inbox, kindly check your spam or junk folder.

We understand your concerns about the lack of clear communication and the difficulties you faced in getting your issue resolved. Your experience is not reflective of the service standards we strive to maintain, and we deeply regret the delays and confusion you have experienced.

Our team is committed to improving our processes to ensure such issues do not recur in the future. We appreciate your patience and understanding as we work to enhance our customer support services.

Thank you for bringing this to our attention and allowing us the opportunity to rectify the situation. If you have any further questions or require additional assistance, please do not hesitate to contact us directly.

Reply from Tickets.pl

May 29, 2024

Dear Roman Smyatkin,

Thank you for sharing your positive experience with us. We're delighted to hear that you found our service smooth and efficient. It's great to know that Marta Lesko was able to assist you promptly and resolve the issue with your ticket without any additional charges.

We're glad that your journey from Warsaw to Antalya and back went smoothly. Your satisfaction is our priority, and we appreciate your feedback.

We look forward to serving you again in the future.

Reply from Tickets.pl

Updated Apr 9, 2024

Dear Charlie Brown CRR,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we have had to cancel your order and forward the request to the finance department for a full refund, as the service was not provided. Please wait for the funds to arrive in the buyer's account.

UPDATE 9/04
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out yesterday, April 8th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.

Reply from Tickets.pl

Apr 4, 2024

Dear Adrian,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from Tickets.pl

Apr 2, 2024

Thank you for your feedback! We're delighted to hear that Anastasia was able to assist you effectively. If you have any more questions or need further assistance in the future, feel free to reach out to us. We're here to help!

Reply from Tickets.pl

Oct 25, 2023

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from Tickets.pl

Oct 26, 2023

Dear Bogumil,
Thank you for your positive feedback! We are glad that you enjoyed our service and that we were able to help you change your flight for a better connection. Your recommendation means a lot to us. If you have any other inquiries or questions regarding travel, please do not hesitate to contact us. We wish you wonderful journeys and pleasant travel experiences!

Reply from Tickets.pl

Oct 26, 2023

Dear Anna Gawrysiak,
We sincerely apologize for all the difficulties you encountered while communicating with our company. Refunds for canceled flights should be a simple and quick process, and we understand your frustration.

We are taking steps to improve our customer service and will look into your case to correct similar issues in the future. We always value your opinion and feedback.

At a minimum, we will give you a partial refund, but if you believe you are owed more, we will be happy to review your case and try to resolve it in your favor.

We hope you will still find time to travel and consider us when planning future trips. We apologize for any inconvenience you may have experienced.

Reply from Tickets.pl

Updated Nov 7, 2023

Dear Veronica Chizh,
Thank you for the updated feedback.
We would like to inform you that registration for flights of low-cost airlines is mostly paid at the airport.
The passenger can get acquainted with this information on the website of the airline, it is freely available on the Internet.
Paid registration from the airline is regardless of the place where the ticket was purchased.
If the passenger was previously registered online - in this case, registration at the airport is free.