TicketQuarter Reviews 842

Excellent customer service from Sophie, helpful and patient, thank you

Awful customer service. I'm amazed at all of the brilliant reviews here, as these are completely different to my experience.
I accidentally bought 2 weekend tickets to Comic Con instead of 2 Sunday tickets. I emailed immediately after purchase and I received an automated email, but nothing further. I waited 2 days and called them, waited 20 mins on hold only to be told that it was up the organiser " Monopoly Events" to decide and they would reply to my email. I waited another day and still no response, so I emailed again to Ticket Quarter and Monopoly Events directly and still nothing. The event has now passed and still have not had any replies. Very unhelpful and seemingly ignored my emails.
I would not consider this good customer service by any means.

The staff at the company responded to my query quickly and were able to resolve the issue I had enabling me to get my eTicket for the event I had booked for. I was very happy with their level of service, explanation of the issue and having it quickly resolved.

Brillaint, i stupidly booked tickets in a rush and didnt realise they were not sat together. Emailed and asked for help and straight away i was re sat 2 tickets together.
Very happy with the service, stress free after stressing myself out.
Thanks again 🙌🏻

Ticket Quarter, dealt with my problem, politely and professionally. They sorted my enquiry/problem, with very little hassle, And sorted things out for me.
A very well organised and helpful company, to deal with. *****

Fantastic experience with these ! Emails are always answered and for me been resolved no problems .

This is what excellent customer service looks like!
Prompt response to acknowledge my email. My error (I'd made a typo on my email address when buying tickets) was corrected with no questions asked within a couple of days. Total peace of mind and faith in human nature restored. Thanks for being awesome!

We purchased tickets for comicon telford. The ONLY REASON the tickets were purchased was because we had NO CHOICE but to purchase them in order to gain access to the joint photo Op with Paul Wesley and Ian Somerhalder. Now the joint photo op is cancelled and we can’t get a refund for the entry tickets. We have zero interest in any other attractions at the event. We purchased entry tickets SOLELY for the purpose of the joint photo op. Ticket quarter are a selfish organisation that take fans money for opportunities and then refuse a refund when the photo op is cancelled. Seems like quite the elegant scam - promise something, force people to pay for a none refundable entry ticket ON TOP OF THE PHOTO OP PRICE OF NEARLY £200, and then KEEP THE £60 entry fee when cancelling the only thing they were attending for.

I booked an autograph ticket instead of photograph ticket for comicon. I emailed to ask if they could change it. Got an email saying email received and would be dealt with shortly. Got a reply 4 hours later. Ticket changed and new one emailed. Exceptional service. Was blown away. It's great to receive superb customer service. Fantastic company.

Super easy to raise query and have it dealt with

Ordered Reminisce festival tickets last September and was worried I had not had tickets yet.
Emailed customer services who came back to me within a couple of hours and explained the process and when I should receive tickets.
The next day I got my tickets via email.

5 stars.

Had a query about a ticket and literally five mins later I had it in my inbox, very good customer service.

Absolutely 💯 Great customer service from Sophie resolve my issue Thank you very much

Today ai sent an email to customer services requesting. Within an hour I had received a response and my request for support had been completed. Excellent service!

Matt was very helpful and we had a great customer service experience!

Brilliant customer service. Quick to answer the phone and issue resolved super fast. Thank you.

The customer services staff have been awesome! They saved my skin. I was trying to buy two tickets for an event but couldn’t see the purchase going through so I repeated the process. I ended up buying eight tickets on my credit card and panicked! The staff were wonderful refunding the six tickets bought in error. I cannot thank them enough for their courtesy and efficiency and on a Sunday too! So grateful!

Great experience! Answered my query super quick!

My recent experience with Danny at M&S Arena has been of highly professional customer service, including recommendations, advice - in great detail - around seating, ticket types and prices, as well as various scenarios of seat numbers too - thank you, Danny, for your time, patience and expertise.

Really polite staff and quick to answer and resolve my problems