Ticketmaster Reviews 88,083

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the overall user experience, describing it as awesome, amazing, and immersive. Many found the process of entering venues smooth and efficient, with staff often being helpful and organized. People also appreciated the ease of purchasing tickets and the clear detailing of fees. However, some customers were not happy with the pricing, finding ticket costs exorbitant and noting issues with high parking prices. A few other people also felt that the service was inconsistent, citing problems with late seating, sound mixing, and difficulties with ticket scanning. Additionally, some reviewers experienced confusion with seat relocation and challenges in locating prepaid parking.

What people talk about most

User experience

Users describe positive interactions with user experience. Many customers found the app easy to use for... See more

Location

People report ambiguous experiences with location. While some consumers praise easy access to parking, smooth... See more

Price

Customers consistently express dissatisfaction with pricing, frequently citing exorbitant fees and hidden... See more

Service

Consumers find service to be ambiguous. While some customers reported smooth transactions, efficient staff,... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful, organized,... See more

Based on these reviews

Rated 4 out of 5 stars

Had a great concert that only Bruce can give you. We came early which made things easier. I'm not well experienced in electronics but the procedure to keep tickets on my phone was great. Had pretty go... See more

Rated 4 out of 5 stars

Ticketmaster needs to have a provision that purchasers can use downloaded and printed paper tickets for concerts instead of having all tickets stored in and obtained from a cell phone. I had difficult... See more

Rated 3 out of 5 stars

We really loved the show, and it was relatively easy to get the tickets. However, I was frustrated that we were supposed to use our phone as the tickets. I have limited data, and when we got to the... See more

Rated 5 out of 5 stars

Saw Bruce and E Street here for the last tour, but the current tour went to places I never imagined a rock concert could take me. It came from the full nature of the E Street Band. Musicianship wa... See more


Company details


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3.8

Great

TrustScore 4 out of 5

88K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Incredible night.

The concert was great we spend the whole night dancing, jumping, and singing along with Demi. She had surprises guest Joe, plus she included the originals along with the new onces great and lots of fun incredible night.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Saw Bruce and E Street here for the…

Saw Bruce and E Street here for the last tour, but the current tour went to places I never imagined a rock concert could take me. It came from the full nature of the E Street Band.

Musicianship was at an all-time high, from all the guitarists to the tight performance of the entire band. Thank you, Bruce, for caring for our country and for having a catalog of music to be drawn from to tell the story.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great event organisers…

Our event was re scheduled and we ended up with better seats at the new date, the staff were very organised and knew all the information we required. Reasonably priced food at the event.
Easy to use app and tickets downloaded to wallet

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I love Demi!

I love Demi!! This was my second time seeing her in concert. My friend and I had a blast and we were there all night!!!

13 April 2026
Unprompted review
Rated 2 out of 5 stars

I also purchased a Meet & Greet with…

I also purchased a Meet & Greet with Kamala Harris. On the digital ticked it had that the time of the event was 7:00. When I got to the Tanger Center I was told that the time was 4:30 and ended at 5:45. I was heartbroken!!! I will never have a chance to meet her again never mind that I paid over $300. I disputed this with ticketmaster and received two emails blaming me for the problem. The emails were not nice. Finally I was refunded but I am still very upset.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Sucks that TM is the only place to get tix

I'd give this company negative stars if I could. Ticketmaster absolutely sucks. "Platinum" pricing is a total scam and money grab that should be illegal. The company holding back tickets so their legalized scalpers can resell in their own marketplace for ridiculously high prices while collecting miscellaneous nonsense fees multiple times is greedy and should also be illegal. Also...fix the app. It crashes every time I try to view my own tickets. Nonsense.

11 December 2025
Unprompted review

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