Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Review summary
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Reviews shaping this summary
Had to use automated help service because website would not work -didn’t show all ticket options. Did take several emails to get matter sorted but got there in the end-would have been quicker and mo... See more
Company replied
I'm in the process of hoping to get s refund . This is nothing too do with the service just tickets i got weren’t in the area i thought. I contact help centre who said o could exchange tickets for... See more
Company replied
Booked event for 9 people , I have not received tickets or parking permit I paid for, we are due to attend the event today. Yet somehow this company managed to send all customer feedback emails, g... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
looking forward to visit the arena to…
looking forward to visit the arena to see my first show under the Plymouth Arena banner. I have visited it when it was Plymouth Pavilions. booking for the show was easy.
1 December 2025
Unprompted review
Reply from Ticketek UK
Hi there,
Thanks so much for your review! It’s great to hear that booking was quick and easy, and we’re really pleased you’ll be visiting the arena again—especially for your first show under the Plymouth Arena banner.
We hope you have an amazing time at the event and enjoy the experience just as much as your previous visits.
Best,
Ticketek UK
Reply from Ticketek UK
Hi there,
Thanks for your kind review! We’re really glad to hear you found the booking process efficient and easy.
We hope you have a fantastic time at your event!
Best,
Ticketek UK
Tickets not available
We bought tickets for Pentatonix for October 10, 2025. The show is on Sunday, April 26. Today, April 25, we still do not have tickets available. We would like to attend the show tonight with peace of mind!
25 April 2026
Unprompted review
Reply from Ticketek UK
Hello Helga,
Thank you for taking the time to leave us a review.
We’re sorry to hear that you had difficulty locating your tickets prior to the event. We can confirm that all tickets were released ahead of the event start time. If tickets cannot be found, the box office at the venue is always able to assist, as they have records of all purchases. Bringing a valid form of ID along with your booking confirmation will help them locate your tickets quickly.
If you experience any issues receiving your tickets in the future, please don’t hesitate to contact us via our online form, and one of our agents will be happy to assist.
We hope you were still able to attend the event and had a great time.
Best regards,
Ticketek UK
Process of use was straightforward and…
Process of use was straightforward and easy to follow - accepting that sometimes several people are attempting to get some or all of the seats you are in the process of booking.
10 April 2026
Unprompted review
Reply from Ticketek UK
Hi Dean,
Thank you for the positive review!
We are so glad to hear you found the booking process straightforward and easy to follow.
You are absolutely right that during busy periods, ticket availability can change quickly as others are booking at the same time.
We appreciate your understanding and hope you enjoy your event!
Best,
Ticketek UK
Probably the worst app for concerts
I book a ticket, it doesn't show on the app and you cant physically pass it on ( present for someone ) until just before the gig. Pretty useless app tbh!
12 April 2026
Unprompted review
Reply from Ticketek UK
Hi M,
Thank you for your review.
We are sorry to hear about your experience. Tickets are typically released no later than 3 working days before the event date, which is why they may not yet be visible in your app for you to transfer.
If you are still unable to locate your tickets after this timeframe, please contact our customer service team and we’ll be happy to assist you further.
Best,
Ticketek UK
Easy to book
Easy to book. Got the seats that we wanted especially as it was an accessible seat.
9 April 2026
Unprompted review
Reply from Ticketek UK
Hi Kathryn,
Thank you for your review!
We are so pleased to hear the booking process was easy and that you were able to secure the seats you wanted, including accessible seating.
We appreciate your feedback and hope you have a fantastic time at the event!
Best,
Ticketek UK
Reply from Ticketek UK
Hi Paul,
Thank you for the positive review!
We are glad to hear you found the process easy and uncomplicated.
We appreciate your feedback and hope you enjoy your event!
No tickets
**update we finally got the tickets through 24 minutes before the show was due to start!**
We’re due to go to Gabby’s dollhouse in Birmingham tomorrow and the tickets still aren’t available. Worried about letting two children down!
6 April 2026
Unprompted review
Reply from Ticketek UK
Hi Natalie,
Thank you for your feedback, and we are really sorry for the worry this caused ahead of your event.
We completely understand how stressful it must have been, especially with children looking forward to the show.
We are glad to hear the tickets did come through in time, but we appreciate this was far from ideal.
Your comments have been shared with the relevant team so we can continue to improve the timing of ticket delivery.
We hope you all had a wonderful time at the show.
Best,
Ticketek UK
still no tickets for event today!!!
Booked tickets for Gabbys dollhouse in Birmingham Tuesday at 1.30 I still havnt recieved tickets and it’s a day and a half away really stressing especially with it being Easter weekend can’t get hold of anyone
Update- the event is today and still havnt recieved any tickets really not happy
5 April 2026
Unprompted review
Reply from Ticketek UK
Hi Sammie,
Thank you for your feedback.
We are very sorry to hear how stressful this experience has been, especially so close to the event and over the Easter weekend.
We completely understand your concern, particularly when it involves plans with children. This is not the experience we want for our customers.
As we are unable to review booking details publicly, please contact us directly with your booking reference and we will ensure this is looked into as a priority.
We sincerely apologise for the inconvenience and worry caused.
Best,
Ticketek UK
It was pretty easy especially for the…
It was pretty easy especially for the older people.
31 March 2026
Unprompted review
Reply from Ticketek UK
Hi Barry,
Thank you for your review!
We are really pleased to hear you found the process easy to use, especially for our older customers.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Ticket finally arrived the night before
I bought a ticket from this company back in November 2025 for a Josh Groban concert on 1st April 2026. It is now the day before and i am stressed. No ticket on the O2 App, signed up for AXS, nothing . No way to contact anyone. What a disappointment . Why on earth do we have to go to another site which causes just more angst. How do we now get these tickets which i have paid a lot for .
31 March 2026
Unprompted review
Reply from Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
Reply from Ticketek UK
Thank you for your feedback! We're pleased to hear you found the process quick and easy to use. We hope you have a great time at your event and look forward to assisting you again in the future.
Best,
Ticketek UK
Ticketek UK
Despite contacting Ticketek UK via various methods and being told it will be there in the next few hours, they have not released my ticket into their App or The O2 App and my concert is just over 24 hours away. I would not recommend using this company as accessing my ticket - which was bought and paid for 6 months ago is proving impossible!!!!
31 March 2026
Unprompted review
Reply from Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
No problem with booking
No problem with booking. Straightforward and quick
27 March 2026
Unprompted review
Reply from Ticketek UK
Thank you for your feedback! We're glad to hear your booking experience was straightforward and quick. We hope you have a fantastic time at your event, and we look forward to assisting you again in the future.
I have still not heard back and have no…
I have still not heard back and have no tickets for my event on 1st April. I downloaded the O2 app as reeuested bu no tickets available!!
19 March 2026
Unprompted review
Reply from Ticketek UK
Hi, thanks for taking the time to leave us a review.
We're sorry to read that you have not had a good experience with us. For o2 events, tickets are released at least 3 days before your event date.
This may be the reason as to why you cannot download your tickets yet. In the meantime, we have requested further information from you, so please respond when you can.
We hope you have a good time at your event.
Best,
Ticketek UK
This has been a great experience due to
This has been a great experience due to the clear communication and efficiency throughout the process. The company demonstrates strong organisation, responsiveness, and a clear commitment to customer satisfaction. Overall, everything has been handled smoothly and professionally
9 November 2025
Unprompted review
Reply from Ticketek UK
Hi Baz,
Thank you for the positive review!
We are so delighted to hear you had such a positive experience and that our communication and efficiency stood out.
It is great to know everything felt smooth and professional throughout.
We truly appreciate your kind words and hope you enjoy your event!
Best,
Ticketek UK
Bit long winded to get registered but…
Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
20 March 2026
Unprompted review
Reply from Ticketek UK
Hi I am the borg,
Thank you for your review.
We are sorry to hear the registration process felt a bit lengthy and that using another app was frustrating.
We understand how managing different platforms can be inconvenient.
We appreciate you taking the time to share your experience.
Best,
Ticketek UK
Easy to join the site and obtain tickets
20 March 2026
Unprompted review
Reply from Ticketek UK
Hi Pauline,
Thank you for your review!
We are glad to hear you found it easy to join the site and get your tickets.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Had great experience getting tickets…
Had great experience getting tickets with a presale code after 5 minutes was choosing my tickets straight in basket through to pay then email confirmation all done would recommend to buy tickets
19 March 2026
Unprompted review
Reply from Ticketek UK
Hi Gillian,
Thank you for your review.
We are delighted to hear your presale experience was smooth and efficient, and that you were able to secure your tickets quickly.
It is great to know everything from selection to confirmation went seamlessly.
We really appreciate your recommendation and hope you have an amazing time at the event!
Best,
Ticketek UK
Reply from Ticketek UK
Hi Edmund,
Thank you for your review!
We are so happy to hear you found the ordering process easy and were able to print your tickets without any issues.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
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