On May 3,2024,I made a purchase from tiandeproduct.co.uk, after that,the money was successfully withdrawn from my account. My bank printouts indicate that the money was withdrawn by tiandeproduct.I s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order is not received yet. However this is a second request for a product review. Please advise when I am likely to receive the products I have ordered. Once received and tested I can leave a re... See more
Company replied
I order sheep placenta spot cream lemon peel and pearl mask, the products are great, I used them for couple of days can’t say so much, but so far so good, no any allergic reaction, my skin is soft an... See more
Company replied
Since a long time I am a regular customer and they have never failed in providing good - quality products.Tiande had helped me to stop the hair falling which I suffered several times since I moved to... See more
Company details
Information provided by various external sources
TianDe Products with Natural active ingredients. Traditional Chinese medicine. Health & Beauty online store. Free UK delivery.
Contact info
Wych Elm Road 14, RM11 3AA, Hornchurch, United Kingdom
- tiandeproducts.co.uk
On May 3,2024,I made a purchase from…
On May 3,2024,I made a purchase from tiandeproduct.co.uk, after that,the money was successfully withdrawn from my account. My bank printouts indicate that the money was withdrawn by tiandeproduct.I still have not received any confirmation of the order by email.I tried several times to contact customer service,but the form that the site provides me cannot be sent!!! Impossible to send!!!😡😡😡😡😡😡😡
8 May 2024
Unprompted review
Reply from Tiandeproducts.co.uk
Hello, thank you for your feedback. We apologize for any inconvenience you've experienced. It's unfortunate that you've had trouble contacting us. Our records indicate that other customers have successfully reached out to us. Sometimes, order confirmation emails may end up in spam or junk folders depending on your mailbox settings.
Regarding your order, it was dispatched after the recent bank holiday via Royal Mail. According to our shipping estimates, it should arrive tomorrow, barring any unforeseen delays.
We appreciate your patience and understanding in this matter. If you require further assistance, please don't hesitate to reach out to us directly. Our email address is info@tiandeproducts.co.uk
Best regards,
tiande
Great service and outstanding products
Great service and outstanding products. Thank you
1 January 2024
The best cosmetic brand
Since a long time I am a regular customer and they have never failed in providing good - quality products.Tiande had helped me to stop the hair falling which I suffered several times since I moved to England, the shampoos helped me to have again density of the hair, to stimulate growing of a new one and give a healthy look on my mane
12 December 2023
I haven’t received my order
26 November 2023
Reply from Tiandeproducts.co.uk
We sincerely apologize for the inconvenience caused by the lost package. We made several attempts to contact you via email to address the situation, but unfortunately, we did not receive a response. Understanding the frustration this must have caused, we have taken the initiative to issue a refund for the lost package. Your satisfaction is of utmost importance to us, and we strive to ensure a seamless experience for all our customers.
Fast delivery great product and service
16 November 2023
Very happy
I’ve ordered few times and always very quick delivery, highly recommend, thank you
22 July 2023
no one gave an answer where my order is…
Hi,I made an order on July 9, July 13 I wrote to you what about my order and where is my confirmation? On July 14, you wrote that you received my message. But there was no answer.
9 July 2023
Reply from Tiandeproducts.co.uk
Dear Olha, I apologize for any inconvenience caused by the delay in receiving it. We take customer satisfaction seriously, and I would like to resolve this matter promptly.
In order to assist you better, could you please provide me with the details of when you contacted us regarding your order? We have thoroughly reviewed our records and cannot locate any emails or correspondence from you regarding this matter.
Once we receive the necessary information from you, we will immediately look into the matter and take the necessary steps to address your concerns.
Please accept my sincere apologies for any inconvenience caused, and I look forward to your prompt response.
Update: Unfortunately, we haven't received any email from you on the July 13th and we didn't reply to it. Could you please respond to our email sent to you 2 days ago. Thank you
I didn't receive all what I ordered.
I didn't receive all what I ordered.. There was less products from my order but thay replace it with something what I didn't ask for it.. I paid even extra charges of 44$can dolars on the top of the shipping.
24 May 2023
Reply from Tiandeproducts.co.uk
We would like to extend our sincerest apologies for the inconvenience caused by the missing item in your recent order. We understand how frustrating this must have been, and we deeply regret any disappointment or inconvenience it may have caused.
We want to assure you that we have taken immediate action to address this issue. A refund for the missing item has already been processed, and the amount will be credited back to your original form of payment.
Furthermore, we would like to clarify that the additional products you received were not intended as a replacement for the missing item, but rather as a gesture of goodwill. We genuinely appreciate your support and wanted to express our gratitude by including these extra items with your order.
Regarding the custom duties, as stated in our terms and conditions, it is the responsibility of the customer to cover any applicable fees. However, we understand the burden this may impose, and we made efforts to minimize the total sum to reduce your overall bill as much as possible.
Kind regards,
tiande
Thank you for your prompt response.
The order is not received yet. However this is a second request for a product review. Please advise when I am likely to receive the products I have ordered. Once received and tested I can leave a review.
17/04/23
Following my earlier review, I would like to thank the Customer Support team for their prompt reply and immediate action. The replacement items were received within 2 days. Much appreciated.
6 April 2023
Reply from Tiandeproducts.co.uk
Dear Silviya,
I am writing to express my sincerest apologies for the delay in delivering your order. We understand how frustrating it can be to wait for a package, and we deeply regret any inconvenience this has caused you.
We want you to know that we take your feedback seriously, and we are doing everything we can to resolve the issue.We have investigated the matter and found out that the delay was due to an unforeseen post office issue and another package will be posted today.
Regarding your 1-star review, we would like to thank you for bringing it to our attention. Your feedback is incredibly valuable to us, and we are committed to addressing your concerns. We want to make things right, and we hope you will give us the opportunity to do so.
Thank you for your understanding, and we look forward to hearing back from you.
I am always satisfied from products.
25 February 2023
Great find
Great find! I am so pleased that I found your website as I am getting addicted to the products by TianDe. I am absolutely satisfied with the products and the service I have received! Some of the products on the website were even discontinued which was great for me to fulfill my multiple orders! Great experience with you and fastest delivery ever! Thank you!
18 January 2023
Love the product
Love the product! Was given one jar of cream as a gift and so glad the order process is so easy! Customer service is fantastic!
3 December 2022
I love your products
I love your products, They are all natural and perfect for skin, hair... I get the order quickly. Perfectly packed.
30 November 2022
The best company of products
The best company of products. Using for 4 years maybe, never disappointed. Very happy
29 November 2022
Thank you so much good products 😍
4 October 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.