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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the prompt delivery service and the careful packaging of their orders. Many consumers highlight the excellent products offered by the business. A lot of reviewers mentioned that they will continue to buy from this company in the future. Customers have expressed mixed opinions regarding the product quality and the service received. Some reviewers appreciate the good range of organic selection and the respectful treatment received. However, others have reported issues such as faulty bottles, misleading product information, and a decline in quality and service.

Based on these reviews

Rated 1 out of 5 stars

I have been a loyal customer for years, but recent experiences with this company have completely eroded my trust. Here’s what I encountered: Inca Inchi® Organic Active • The pr... See more

Rated 5 out of 5 stars

very fast shipping, excellent. My favorite oil is lemongrass which works perfectly well in my aroma oil lamp. I love the fragrances of naissance products

Rated 4 out of 5 stars

One of the products was opened when it arrived, but costumer service's answered fast and solved the inconvenience. I really like their products and they've shown also a respectful treat towards their... See more


Company details

  1. Aromatherapy Supply Store
  2. Beauty Product Supplier
  3. Flavours, Fragrances and Aroma Supplier
  4. Health and Beauty Shop
  5. Massage Supply Store
  6. Wellness Center

About Naissance

Written by the company

About Us

Naissance is a family run business based in South Wales. We offer a fantastic range of 100% Natural Health and Beauty, Aromatherapy, Food and Gift products all manufactured on site in the Swansea Valley within the UK.

Our focus is to source the best natural ingredients to nourish the body and mind in the most ethical and sustainable way possible. We are passionate to ensure that natural products should be affordable, and strive to bring the best quality to you at great prices!

All our products promise: 'No Sulphates, Parabens or Artificial Preservatives' and are Cruelty Free as they are not tested on animals. We have travelled the world to forge ethical partnerships with sustainable growers and farmers, so that we can supply ingredients direct from source.

Choose from a range of health and beauty products that are:
  • vegan-friendly
  • Certified cruelty-free
  • Certified organic
  • Single ingredients
  • Ready-made blends
  • Environmentally-friendly refills
  • and much more!

    Zest For Better
    We are driven by a passionate desire, energy and enthusiasm to discover and create better, more ethical and sustainable ways to do things, whether it's sourcing new ingredients or crafting new blends.

    Ideal for homemade beauty and cosmetic formulations, aromatherapy, essential oils, DIY massage oils, male grooming, hair and skincare blends.

    Check out the full range here.


  • Contact info

    4.5

    Excellent

    TrustScore 4.5 out of 5

    4K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Hasn’t replied to negative reviews

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

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    Rated 5 out of 5 stars

    Quick delivery

    Quick delivery. Great products with nice price compared to other market. I'm always satisfied with my orders.

    24 March 2026
    Rated 1 out of 5 stars

    Disappointing quality this time

    Seit mehreren Jahren habe ich ätherische Öle dieses Unternehmens gekauft, aber das, was ich dieses Mal erhalten habe, hat mich wirklich sehr enttäuscht.
    Die gekauften ätherischen Öle – Lavendel, Eukalyptus und Teebaum – sind stark mit Trägeröl verdünnt. Die Düfte sind kaum wahrnehmbar, als wären es bereits fertige Mischungen für Massagen.
    Ich arbeite sehr viel mit ätherischen Ölen und weiß genau, wovon ich spreche.
    Es ist wirklich, wirklich traurig.

    For several years I have been buying this company’s essential oils, but what I received this time truly disappointed me.
    The essential oils I purchased – lavender, eucalyptus, and tea tree – are heavily diluted with carrier oil. The scents are barely noticeable, as if they were already ready-made blends intended for massage.
    I work a lot with essential oils and I know what I am talking about.
    It is very, very disappointing.

    13 February 2026
    Unprompted review
    Rated 5 out of 5 stars

    Great quality products

    Great quality products, but the prices on some of them have dramatically increased over the last year. Totally understandable, when you consider the world as it is today, but nonetheless problematic.

    26 January 2026
    Rated 5 out of 5 stars

    The items I ordered were delivered…

    The items I ordered were delivered quickly and securely, with packaging made entirely of cardboard and paper, avoiding any use of plastic. The products themselves were outstanding and offered at a fantastic price.

    25 January 2026
    Unprompted review
    Rated 1 out of 5 stars

    Very displeased

    Very displeased. Will not order again. Received a faulty bottle. Was asked all sort of questions in a rude manner then the order was questioned as if I had time to enquire about things I do not buy. Will never buy again, and it would be nice if you guys learned kindness.

    20 January 2026
    Unprompted review
    Rated 1 out of 5 stars

    Probably expired

    I bought a 1 ltr of Cedarwood Essential Oil and it smells terrible. It doesn't have an expiry date on it and I believe it is expired.

    16 January 2026
    Unprompted review
    Rated 5 out of 5 stars

    Naissance Muscle Revive Warming Massage Oil 100ml

    I have been buying this oil for my mum for years now.
    It is not cheap and I first bought it when it was much cheaper and used to come in 300ml bottle.

    This oil is amazing. Once you start rubbing it in, it gives off a strong smell of lemons. My mother uses it quite regularly especially in winter months. It has great smell and feel to it. It's not greasy and will easily absorb in skin, does a brilliant job to get rid of pain etc.

    My mum has used many different oils available on market but thinks this one is the best of them all. It is not a cure for damaged muscles but does seem to relieve most of the aches and pains, no pun intended.

    13 November 2025
    Unprompted review
    Rated 1 out of 5 stars

    We've bought materials from Naissance…

    We've bought materials from Naissance for many years but have experience a decline in quality and service recently. Latest purchase of refined Raspberry seed oil smelt terrible and was orange in colour. In addition the MSDS revealed that the oil is adulterated with Sunflower seed oil which is not declared on the website. Over three weeks later I have received a refund but no replacement stock and no explanation for the issue. I have been promised a response from the Sales Director but that has not been forthcoming. Quite unacceptable customer service, poor quality product and extremely poor business practices. I would not recommend purchasing from Naissance. I will be buying my materials elsewhere in future

    24 July 2025
    Unprompted review
    Rated 5 out of 5 stars

    Happy customer

    Happy customer. Products arrive promptly and well packaged. I have only bought my oils from this company, so I can not compare them to others, but I do not feel the need to look elsewhere for my oils currently.

    25 July 2025

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