amazing quality but i do recommend having multiple silk atleast 2, Ive notice wearing the same silk for 1 year straight is not the strategy lol
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After... See more
Company replied
I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more
Company replied
bought a summer-weight pure silk comforter and put it inside a cotton duvet cover. The store shipped everything directly to my home, and the entire process was handled very well. Chinese families h... See more
Company replied
Company details
Written by the company
Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.
Contact info
9888 W Belleview Ave Ste 2142, 80123, Denver, United States
- branding@thxsilk.com
- thxsilk.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Bad service and non money back.Shame on you
Bad service and non money back.
Until today. Shame on you.
25 January 2024
Reply from Thxsilk
Dear Andrea,
Thank you for your feedback here.
But we checked your order was fulfilled on Feb1st, there is no any issues.
And we did not received message/email from you.
So can you please tell us what happened?
Please let us know the details, thank you.
One of our customer service will contact you. OR you can email us via service@thxsilk.com .
Please check your email then.
THXSILK
Perfect Silk bedcover
25 February 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
The quality of the sheets is amazing.
The quality of the sheets is amazing.
The delivery time was 1,5 weeks longer than announced, but I got a free scrunchie as a compensation. :)
19 February 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Best pillowcase ever
This is not my first pillow from you. I'll buy it over and over again. ❤️
24 February 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Great customer service- great quality product
I questioned the status of my order and received a prompt reply.
Nicely wrapped product.
The bedware feels very soft and comfy. I can only recommend
5 March 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Is not silk 😡DO NOT BUY 😡
Bought two sets of Mulberry silk bedding. For delivery waited more than two weeks,than wrote an email, company replied after 3rd email, received finally.Is not silk!!Very dissatisfied with this expensive purchase.
DO NOT BUY!!!
😡😡😡
1 March 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
The best way to tell silk and fake silk is to do a burn test, you can cut off a very small piece of fabric then burn it, then you will smell like burnt hair. That is because the main component of silk is protein fiber, so you will smell that, the fake silk can not have that smell.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Very generous company
Very generous company.
I placed a wrong order, which was a little bit cheaper from what I originally wanted to order. They reacted very fast to my email and delivered the right product free of charge.
Communication is top, the items have very good quality.
14 February 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Very good quality of products
Very good quality of products, it’s a great discovery !
The customer service is very kind and very quick. Shipment arrived in due time and I would totally recommend THXSILK to anyone who looks for silk products that keep your skin and hair soft and hydrated. All their products are washable, it’s the first thing I did once received and the products were very good. I will order again from them
23 February 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
customer service dismal MIA
I received two travel pillows on Tuesday and immediately emailed them for a return authorization --I also phoned their customer service number. ZERO response to my email, instagram DM, or phone. I regret purchasing from a company that cannot find the time to process a Return Merchandize authorization!
18 February 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
One of our customer service will reach you, please check your email then.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
I now slept a few night's with the silk…
I now slept a few night's with the silk but feel a improvement of my sleep quality. Now even my family want that too.
About this company, i like the quality, the online platform and all the information you get before buying. Was easy to buy and transport and everything worked perfectly. I like when you always get informed about the status of your order. This is in my opinion a company you can trust. The only thing i am not sure about if it is my beard that damage the silk sheets or what else when i sleep.
9 February 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Very nice product and quality.
8 February 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Everything’s are good!
30 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Real silk but support should be improved
The silk itself is good: thin and smooth.
However I found support a little too useless and controversial.
I.e. when I wrote I had a quality issue with my package, they wrote back „this isn’t a quality issue“.
Also the shipping link in mandarin was not helpful for tracking.
Overall 4 coz the package came safe, the silk turned out to be good, but support is not on the level what I expected when paying over 200€
22 January 2024
Reply from Thxsilk
Sehr geehrte Kunden,
Vielen Dank für Ihr Feedback zu Trustpilot!
Vielen Dank für Ihre Liebe und Unterstützung.
Bei THXSILK verwenden wir nur hochwertige Materialien und gehen unter keinen Umständen Kompromisse bei minderwertigen Produkten ein. Unsere Produkte bestehen alle aus Maulbeerseide der Güteklasse 6A und haben alle die OEKO-Zertifizierung bestanden, die sicher und gesund für Ihre Haut ist.
Wenn Sie das Produkt verwenden, können Sie sich bei Fragen zum Produkt an unseren Kundenservice wenden. Zum Beispiel Wasch- und Pflegevorschläge, Aufbewahrungsmethoden usw.
Bei Fragen können Sie uns gerne unter service@thxsilk.com kontaktieren.
Wir werden uns werktags innerhalb von 24 Stunden bei Ihnen melden.
beste Wünsche,
THXSILK-Kundendienst
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry to know you never received the parcel, There seems issue with your shipment.
please contact us seller, we will send you replacement or refund you.
Please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
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