Thxsilk Reviews 

1,932
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the silk items, highlighting how comfortable, soft, and luxurious the bedding and sleep accessories feel during everyday use. Many people also note that orders arrive promptly, making the entire online shopping process exceptionally smooth and enjoyable from start to finish. Some reviewers were not happy with frustrating delivery delays, noting that packages took significantly longer to arrive or went missing entirely without proper tracking updates. Additionally, several consumers experienced poor communication and unhelpful responses from customer service when trying to resolve unexpected shipping problems or product defects.

What people talk about most

Product

Customers had ambiguous experiences with product, often praising the wonderful silk material, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items are well made, soft, and comfortable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that... See more

Order

People report ambiguous experiences with order, noting that while some consumers received their items... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some reviewers found support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

amazing quality but i do recommend having multiple silk atleast 2, Ive notice wearing the same silk for 1 year straight is not the strategy lol

Company replied

Rated 4 out of 5 stars

Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After... See more

Company replied

Rated 3 out of 5 stars

I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more

Company replied

Rated 5 out of 5 stars

bought a summer-weight pure silk comforter and put it inside a cotton duvet cover. The store shipped everything directly to my home, and the entire process was handled very well. Chinese families h... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,932)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The material and cost

The material and cost

18 January 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

My pillow case it amazing

My pillow case it amazing, it’s so silk soft and high quality. It’s is incomparable to my off brand silk pillow case. I highly recommend

15 February 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Good Qualität

Good Qualität. Quick delivery. Every Thing fine

31 March 2024
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Great

Well, I've had my Pillow case for about a month now, and ill say its definitely worth the price, it the so silky and soft, I have a cheaper off-brand and they are incomparable

15 February 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Fast shipping and good product

Fast shipping and good product. In general a good experience

13 April 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

This brand is absolutely my favorite…

This brand is absolutely my favorite for silk products. My bedding stuff mostly from them. I was purchasing for ten years when this brand was not well known. The quality is so great, and price really affordable.

1 January 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Silk comforter was comfy

13 April 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

FIVE STARS FOR SURE!! ⭐️⭐️⭐️⭐️⭐️

This is real stuff you’ll not regret spending your money on! This is literally the most comfiest bed sheets you’ll ever sleep on!! It’s worth every penny. It’s comfortable, it’s smooth, theres the right and perfect colors, and customer service is wonderful! You can definitely tell which one is fake if you placed this one next to a $5.99 “silk” bed sheet from Ross! XD I definitely recommend these, super comfy. I bought my daughter some silk pj’s, and GOSH they look so good, comfy, and cute in general and on her! This is a perfect gift for friends and family’s. Just bought new ones this week! Love it !! 💕

9 April 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Love the blanket

Love the blanket. I have sensitive skin and this is so soft and soothing on my skin.

17 January 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Here shopping online is a pleasure

Here shopping online is a pleasure, really easy and functional. The pieces arrive normally safely, quickly and without problems with beautiful and careful packaging.
The quality of the products is excellent.

22 March 2024
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, very good quality.

13 March 2024
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Very good pillowcases

The pillowcases are of extraordinary quality, very thick material. I sleep like a baby and wake up as a beauty!

26 March 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Very nice products

Very nice products! Thanks!

24 March 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

silk bedding set

I bought a silk bedding set. It was the cheapest I could find and I'm very happy with it so far. I especially liked the packaging. I will most likely buy a second set. Fun fact: My husband felt silk for the first time and asked me why this bedding is so slippery lol.

23 March 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Amazing silk feeling

I love how Thxsilk exactly delivers what they advertise. I got a silk pillowcase and an eye mask and I’m very satisfied with both articles. I just love how they feel on my face and how they make my hair feel after a good nights sleep

23 March 2024
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Realy good Quality

Easy to find your favorite Item.
Pretty fast Delivery and you get informed about every step.
Realy good quality and easy to wash.
Dry's fast after wash und Looks Like brandnew.

Realy realy good.

25 December 2023
Unprompted review
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 2 out of 5 stars

After washing carefully the color went…

After washing carefully the color went out and make ugly stripes

7 March 2024
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!
Since real silk adopts reactive printing and dyeing process, its color fastness is not as good as that of chemical fiber, so it will fade slightly during use. In addition, the density of real silk itself is very delicate, and it is difficult for dyeing to dissolve in it. Just pay attention when washing, and try to dry it on the reverse side when drying, so as to maintain the purity of the color to the maximum extent.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars

Really good quality

Really good quality, nice weight, beautiful color, quick shipping.

7 March 2024
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

Rated 5 out of 5 stars
Thxsilk logo

Reply from Thxsilk

Dear customers,
Thanks for your feedback on Trustpilot!

Thank you very much for your love and support.

At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.

When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.

If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service

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