The process was quick and we got our tickets quick, but the fine print needs to be reviewed, on the ticket it said we could go to another park, but when we tried they said our ticket was not valid.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing and it worked in the weekend which was important to me . Fast purchase and very good price considering the original price.
They service is a bit slow but Fatima was very helpful. We have saved a lot of money on SeaWorld Gold Coast. If you can book 24 hours early, I can highly recommend them.
I booked a cabaret Simon Show in Phuket but just hours before the show my husband was very sick possibly sunstroke. I reached out to customer service Fatima and with her help she reorganized the date... See more
Company details
Written by the company
Thrillark is an In-Destination platform to discover tours, attraction and local experiences in cities.
Contact info
Mazaya Business Avenue, Jumeirah Lake Towers, 391263, Dubai, U.A.E.
- +971 4 341 7419
- hello@thrillark.com
- thrillark.com
4.0
Great
2K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Instant confirmation of ticket with…
Instant confirmation of ticket with lesser price then counter and other sites
2 August 2025
Amazing and it worked in the weekend…
Amazing and it worked in the weekend which was important to me . Fast purchase and very good price considering the original price.
29 July 2025
Disappointing experience and poor customer service
We mistakenly purchased fast track tickets instead of standard admission. We realised the error within 10 minutes and called immediately, but were told nothing could be done. The customer service was unhelpful and dismissive, offering no flexibility or support. A very frustrating experience - I wouldn’t recommend booking through this company.
5 August 2025
Reply from Thrillark
Dear Jade,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment and understand how frustrating this situation must have been.
You had purchased Fast Track tickets, and as per your booking, we issued these immediately.
Once you contacted us, our team responded promptly and offered the best possible resolution available within the venue’s policy.
Upon your request, we shared the admission tickets at a discounted rate and followed up with you via chat, call, and WhatsApp to ensure you had all the details. A refund was unfortunately not possible, as the tickets had already been issued and were non-refundable under the venue’s terms.
We genuinely regret that we could not meet your expectations in this instance and will continue to look for ways to improve both our flexibility and communication.
Very easy booking and cheap price👍👍
23 July 2025
Appalling service
Appalling service! I bought 5 advanced price tickets to Puy Du Fou 4 days before going. These prices were confirmed via an email query after I paid as I was uncertain if I paid in Euros or British pounds. These prices were the same as those on the actual Puy Du Fou website (which are the same for an advanced ticket even now- no pricing update from them). I did not receive any etickets.
At 9.30, the evening before going, I received an email from Thrillark requesting extra money to cover the 'new' price as they claim Puy Du Fou had updated their pricing structure and the Thrillark website had 'sync' issues. This is wholly untrue as the Thrillark website has still not been updated to reflect these 'new' prices. Neither has the Puy Du Fou website!
It is abundantly clear to me that Thrillark did not purchase my tickets until the day before and expected me to pay the full price to cover their own mistakes. The only good thing to come from this is that I was issued a full refund for the price I paid them. I am annoyed that they did not honour the price I originally paid. Now I have to pay the full 'on- the-day' price to Puy Du Fou due to their incompetence. I regret not going direct in the first place as Thrillark did not offer any discounted price any way. Such a sham company! Save your money and go direct.
30 July 2025
Unprompted review
Reply from Thrillark
Dear Kathryn,
Thank you for sharing your feedback. We sincerely regret the inconvenience caused.
When you booked your tickets to Puy Du Fou, our website was undergoing updates for this and other attractions. Due to a temporary sync issue, the displayed prices did not reflect the latest rates from the attraction. Once we secured the tickets, we realised the price had changed and informed you so that your visit could be seamless and hassle-free.
As you preferred not to cover the price difference, we fully respected your decision and promptly issued a complete refund. We assure you this was an unfortunate timing issue during a system update, not intentional. Our team values open communication, and we always respond to customer concerns and process refunds when necessary.
We truly regret the disruption to your plans and appreciate your understanding as we work to improve our systems and ensure smoother experiences in the future.
Super fast
Got yas island fast pass ticket while standing in queue and had it in email before we got to the counter. Super happy with the service and discount.
26 July 2025
Mis selling - The tickets were sold as if they are…
The tickets were sold as if they are entry tickets to Warner bros but only after reaching there I got to know that these are not the entry tickets and just a skip the queue pass for rides inside. I had to buy tickets at the counter again. The description and the inclusions mentioned on the webpage clearly says entry to park is included but it is not. I feel cheated. Tried calling and chatting with the customer service executive but she was not ready to even register a complaint. I shared the screen shots where entry is mentioned as included. Mis selling.
24 July 2025
Reply from Thrillark
Dear Naresh,
Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced during your visit to Warner Bros.
We would like to clarify that the ticket you selected was specifically for the Quick Pass ticket which is designed to provide guests with priority access to skip the queue. As outlined in the ticket inclusions on our website, this pass does not include the park entry ticket, which needs to be purchased separately. We strive to make this distinction clear across the product page and in the inclusions section to help guests make informed decisions.
Please be assured that there was absolutely no intention to mislead you. Transparency and trust are very important to us, and we take all customer concerns seriously. While we understand your disappointment, we kindly request you to review the product details again for further clarity.
If you still have any unresolved concerns or would like us to investigate this further, we’d be more than happy to assist you
Prices in thrillark are cheaper…
Prices in thrillark are cheaper compared to any other sites much recommend, Good support team
16 July 2025
Booked tickets for my Family with…
Booked tickets for my Family with premium drinks included for Burj al Arab, it was surprise for my family which i arranged , but upon arrival staff on reception informed us that your agent made wrong booking, upon contact with thrillak support they said they will follow up with them, but since 2 weeks has been passed no follow up received and have contacted with them 3 times but still no refund etc keep saying same thing that they will do somthing when they will recieve response from their supplier , they ruined our whole evening our taxi fares etc cost us on top of that
13 July 2025
Reply from Thrillark
Dear Mr. Malik,
We are extremely sorry for the disappointment and inconvenience caused during your visit to Burj Al Arab. We understand how important this experience was for you and your family, and we truly regret that your thoughtful surprise was affected by an error on our part.
After thoroughly reviewing the issue, we found that the booking was impacted due to misleading information on our website regarding the inclusions. We take full responsibility for this mistake and deeply regret that it disrupted your special evening.
Please be assured that we have only charged you for the entry ticket, and not for the premium drinks. However, given that the incorrect details originated from our platform, we have initiated a refund of AED 87.50 as a gesture of goodwill. The refund has been successfully processed, and it should reflect in your account within a few working days, depending on your bank’s timeline.
We understand that the refunded amount may not cover the time, effort, or additional expenses such as your taxi fare, and we truly regret the overall experience. This situation does not reflect the standards we strive to uphold at Thrillark, and we are already working with our internal teams to ensure such errors are corrected and do not happen again.
Once again, Mr. Malik, we are truly sorry for the inconvenience caused, and we appreciate your patience and understanding as we worked to resolve this matter. Should you need any further assistance, we are here to help.
Reply from Thrillark
Dear Zamrooda Khanday,
Thank you for reaching out. We're sorry to hear that you faced an issue with your tickets.
Please be assured that your refund is currently being processed. You’ll receive a confirmation email shortly once the refund has been completed. Depending on your payment method, it may take a few business days for the amount to reflect in your account.
We truly appreciate your patience and understanding. If you have any further questions or need assistance, feel free to contact us, we're here to help.
Customer service
Customer service. The WhatsApp Customer service was not helpful and giving right information.
13 July 2025
Quick and easy
19 July 2025
Simple and easy
Simple and easy. Also, the other option I tried made it mandatory to specify country of residence and it did not list Pakistan.
18 July 2025
Fast and easy
14 July 2025
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