The process was quick and we got our tickets quick, but the fine print needs to be reviewed, on the ticket it said we could go to another park, but when we tried they said our ticket was not valid.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing and it worked in the weekend which was important to me . Fast purchase and very good price considering the original price.
They service is a bit slow but Fatima was very helpful. We have saved a lot of money on SeaWorld Gold Coast. If you can book 24 hours early, I can highly recommend them.
I booked a cabaret Simon Show in Phuket but just hours before the show my husband was very sick possibly sunstroke. I reached out to customer service Fatima and with her help she reorganized the date... See more
Company details
Written by the company
Thrillark is an In-Destination platform to discover tours, attraction and local experiences in cities.
Contact info
Mazaya Business Avenue, Jumeirah Lake Towers, 391263, Dubai, U.A.E.
- +971 4 341 7419
- hello@thrillark.com
- thrillark.com
4.0
Great
2K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What responsiveness !
What responsiveness! I had a hiccup with a reservation that had already been postponed due to unavailable seats. Safaa was able to get me a refund very quickly. Many thanks again for your understanding and flexibility!
27 August 2025
Unprompted review
Terrible service … not recommended
I had to get into a hustle of a technical glitch they had in timing. It was my last day in Dubai and my flight was at night and they sent me an email that they had a technical glitch with the timings and either to change the time or to pay extra l. I had to pay extra for their technical fault and couldn’t change the time because of my flights and I was on a tight schedule.
That’s a terrible service to let customers bare your technical faults.
Not recommended at all and will never deal with this company again
Reply: it is your problem to deal with such issues not me, I was already booked for the 7:00pm before the change happened, you do this change to who ever will book later not who already booked. Plus I was searching for the tickets when I found that email in the junk stating either pay the difference or change the slot and it was way too late to do anything but to pay extra or I will miss my flight. You had a timing slot with a price you have to honor it or you are not trustworthy. This never happens in well trusted respectful companies.
Still a terrible service, not trustworthy and not recommended at all. Because
25 August 2025
Reply from Thrillark
Hi Nermine,
We’re truly sorry to hear about your experience. The 7 PM slot you booked was initially shown as non-peak on our website, but later updated by the supplier to a peak-hour slot at a higher rate. Because of this, we could only offer two options—shift to 8 PM at the same price you paid, or keep 7 PM by covering the peak-hour difference. We completely understand how this must have been frustrating, especially with your tight travel schedule, and we regret the inconvenience it caused. Your feedback has been shared with our team and partners so we can work to avoid such issues in the future.
Very good service
Very good service, received the confirmation and ticket right away after payment.
27 August 2025
Competitive price
Competitive price. However, sometimes there might be delay in sending tickets. However, they were fast to respond with contacting them. I also had problem at snow Abudhabi where they refused to let us in asking for official email from Thrillark although I think the problem was the attraction themselves rather than the website since we didn't face such request from other yas island parks. My advice is to book early to avoid delay in entering the attractions.
18 August 2025
Very good prices
18 August 2025
Why offer Why are offering time slots online that aren't actually available?
We booked 3 tickets and then were notified that our chosen time wasn't available. We subsequently had to mock the time and date of our session twice more. Why offer those times lots online if they're not actually available?
23 August 2025
Reply from Thrillark
Dear Temina,
Thank you so much for sharing your experience with us. We completely understand how disappointing it must have felt to change your plans more than once, and we’re truly sorry for the inconvenience this caused.
When you booked tickets for Yas Marina on August 23rd at 5:00 PM, that slot unfortunately filled up before we could finalize your reservation. To make sure you didn’t miss out, our team quickly suggested alternatives at 6:00 PM and 7:00 PM. As those sessions also got booked up before we heard back, we later offered the 10:00 PM option.
When you asked to rebook for August 24th at 5:00 PM, seats for three guests weren’t available anymore, so we secured the next closest time at 6:00 PM, which you kindly accepted. While we’re glad you could still attend, we know the back-and-forth must have been frustrating, and we’re really sorry for that.
Please know we’re working on improving our booking system to better reflect real-time availability so this doesn’t happen again. We truly appreciate your patience and feedback—it helps us serve you better.
Excellent ,easy nice
22 August 2025
It’s Amazing Dubai Dolphin show we have…
It’s Amazing Dubai Dolphin show we have lot’s of memories thank you.
12 August 2025
Excellent!
As always, great deals and value, seamless and easy process for paying for and receiving tickets!
Never disappointed me!
4 August 2025
Amazing Entertainment place
Teamlab phenomena experience was amazing. It brought us to a whole new world full of wonderful art of lazer lights. One should definitely try Japanese Tea through which lights could be seen in the glass. The most thrilling experience was bashing small baloons which were flying in the air. I definitely recommend everyone to visit this place.
16 August 2025
Reply from Thrillark
Dear Atheem Al-Hinaai,
Thank you for reaching out and sharing your concern. We understand how important it is for you to receive the tickets you intended to book.
Upon carefully reviewing your booking details, we confirmed that the option selected during checkout matches the tickets that were issued via our system integration with the Dubai Dolphinarium. The tickets provided are therefore aligned with the selection made at the time of purchase.
We understand that you had intended to book the Creek Park Exotic Bird Show, but we are unable to alter tickets once they are issued, and we have shared the details of your booking with you for clarity.
We truly value your feedback and will continue working to make the booking process clearer and more seamless for our customers.
Instant confirmations and user friendly…
Instant confirmations and user friendly experience
8 August 2025
Teamlab Phenomena Abu Dhabi
Teamlab Phenomena Abu Dhabi was a great family and friends experience. Recommend you experience it for yourself!!!
15 August 2025
Easy and quick
Easy and quick
Bought tickets to Louvre Abu Dhabi in line and saved 30 %
13 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.