I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... See more
Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more
Company replied
Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more
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Company details
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, United Kingdom
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rebekah McCabe is freindly and…
Rebekah McCabe is freindly and professional, appreciated.
22 July 2026
Unprompted review
SO HAPPY WITH OUR RELATIONSHIP MANAGER
Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she has dealt with it very efficiently and smoothly. She has now achieved a fair revised rent based on the work that has been done. We are happy all round and ten out of ten for Delci.
24 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Well done Delci Barlow
Delci Barlow has been an amazing Property Relationship Manager for the past few years. She is always up to task and always ready to go above and beyond for his clients placing his customer first .
23 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Michael,
We are very pleased to see that you have been impressed by the overall service you have received from Delci at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Fantastic experience
Fantastic experience, Katie has always been helpful, proactive and professional in handling maintenance needs and responding to mails and enquiries. Katie made my stay incredibly smooth, it is always a pleasure communicating with her. Thanks so much Katie Twigg.
23 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Mr Onyekachi Chime,
Thank you for your review of Thornley Groves Chester.
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Super letting team
Super letting team, Amber, Kevin and Lucy did a great job, ensuring and re-assuring all the way, presenting a choice of tenants and recommendations. Highly recommended!
23 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear John,
We wanted to thank you for your review, mentioning the excellent service you have received from Amber, Kevin and Lucy, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Great staff very professional.
I have had a great experience from Thornley Groves letting agent over the past 20 plus years & a special mention to Olivia Scallan for professional approach to her work.
23 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Gary,
Thank you for your 5 star review of Thornley Groves.
Olivia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Good Experience
Good academic year renting with Thornley Groves. Always proactive sorting problems once we had reported them. Charlene as our property manager was particularly helpful throughout.
1 September 2025
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Charlene.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Excellent service from Thornley Groves
Excellent service from Thornley Groves (Olivia in specific). I have been really impressed by their swift response times and proactive approach to handling tenant issues. They recently managed a tenant transition and the entire re-letting process incredibly smoothly, keeping everything on track without any hassle. Highly recommended for any landlord looking for a reliable and efficient management team.
22 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear So Kai Yip,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Olivia.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Great service
Great service. My viewing was conducted with Ellie, she's very helpful and kind!
18 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear N Ap,
Thank you for taking the time to leave a review on Trustpilot, mentioning Ellie's great service, we really appreciate your kind words.
Kind Regards,
Customer Care Team
I’ve actually been with Thornley Groves…
I’ve actually been with Thornley Groves for around 5 years across multiple properties. Currently Katie is our property manager and she’s been great over the past 2 years. We’re never waiting too long for a reply and if there’s any issues Katie is always happy to help.
21 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear James,
We wanted to thank you for your review, mentioning the excellent service you have received from Katie recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Really good
Lucky to have Herbert. Every time, I can sense how subtle he is dealing with these issues and enquiries. Efficient and , Professional. Do apologize English is not my first language, wish my English is better and can put some better words to express my happiness.
21 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Gang,
We wanted to thank you for your review, mentioning the excellent service you have received from Herbert, in the Manchester Team recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Reply from Thornley Groves Estate Agents
Dear David,
Thank you for taking the time to leave a review on Trustpilot, we really appreciate your kind words.
Kind Regards,
Customer Care Team
Excellent service
Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving
The team are friendly and professional .
Our house sold quickly and went smoothly.
Communication was timely and Clare was very quick to respond to any queries and keep us updated .
Highly recommend.
13 July 2026
Reply from Thornley Groves Estate Agents
Dear Margaret,
We wanted to thank you for your review, mentioning the excellent service you have received from Clare, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Excellent help from Delci with any…
Excellent help from Delci with any issues. Quick to respond to emails and good advice provided.
17 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Rachael,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Delci.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Delci was very helpful.
16 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Mr Platt,
We wanted to thank you for your review, mentioning the excellent service you have received from Delci, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
We had a property viewing session with…
We had a property viewing session with Kelly McDermott.
From the first contact we have noticed her bubbly personality corroborated with professionalism manner.
Kelly has provided all the relevant details during our visit and responded promptly to all our enquiries related to the property and the amenities.
15 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Catalin,
We wanted to thank you for your review, mentioning the excellent service you have received from Kelly, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very helpful
Delci was excellent throughout the entire process. She was professional, friendly, and always happy to answer any questions I had. Communication was clear and prompt, and she kept me updated every step of the way, making the whole experience as smooth and stress-free as possible. Her knowledge and willingness to help really stood out, and I always felt supported. I would highly recommend
14 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nick,
We are very pleased to see that you have been impressed by the overall service you have received from Delci at Thornley Groves Monton, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Met with Kelly McDermott today viewing…
Met with Kelly McDermott today viewing went smoothly. Thank you!
15 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nati,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Kelly at our Monton branch. Kelly will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Michelle Cleary has been very helpful…
Michelle Cleary has been very helpful throughout a difficult period with my property, including helping me when the place was untenanted and Thornley was receiving no monthly fees.
She's always provided sound advice, taken the time to visit when needed, provided several quotes for repair and maintenance, and looked at ways to reduce cost when available.
A pleasure to work with. Thank you Michelle, greatly appreciated :)
1 July 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear ScottDance,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Michelle at TG Vimto Gardens. Michelle will be delighted that you took the time to acknowledge her service!
Kind regards,
Customer Care Team
Delci was so helpful and reassuring…
Delci was so helpful and reassuring throughout the whole process! She really put our minds at ease and made everything a lot easier for us keeping us in the loop at every stage.
18 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Jason,
Thank you for taking the time to leave a 5 star review for Thornley Groves Monton, mentioning Delci's excellent service.
We really appreciate when clients take the time to leave a review, as it helps others when choosing their agent in future.
Kind regards,
Customer Care Team
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