I had one 5ml sample spray missing, which I requested. Dropped a quick email to the “contact us” section on website. My previous experience with other company suggested I wouldn’t receive a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have placed 3 orders for 2 different scents and have not only fallen in love with the scents, but also with the care that Thompson Carter takes with packaging. Every time I receive a package it is b... See more
Company replied
Package arrived to the US containing several items. One was damaged from shipping. Sameer was very helpful in resolving the problem by sending out a replacement product. You learn a lot about a compa... See more
I’ve recently discovered Thomson Carter and have tried a variety of options……without doubt Shelby Lane has been the favourite. Unfortunately due to a ‘mistake’ at Thomson Carter my recent order of She... See more
Company replied
Company details
Written by the company
Explore the world of Thomson Carter and its exquisite selection of fragrances and accessories for both men and women.
Contact info
Thomson Carter, Craigstown Industrial Estate, BT412PT, Randalstown, United Kingdom
- hello@thomsoncarter.com
- thomsoncarter.com
4.7
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing bundle..
Amazing bundle... Impressed & my daughter took my samples lol
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your lovely feedback. We are delighted to hear that you were impressed with your bundle, and it certainly sounds like the samples were a hit as well! We truly appreciate your support and hope you continue to enjoy your purchases.
Kind Regards,
Thomson Carter Team
Love The Smells,..
Love The Smells,... especially the "Bois De Santal" And the "Smoke and Mirrors"
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you are enjoying the fragrances, particularly Bois De Santal and Smoke and Mirrors. It’s always a pleasure to know our scents are making such a positive impression. Your support is truly appreciated.
Kind Regards,
Thomson Carter Team
Customer service great job
After waiting long time to receive the package unfortunately the package was damaged and the internal bottle broken.
After filed the complaint I have been contacted from Sameer (customer service) which was super nice and kind, gave me all instructions and get a replacement perfume at no charge after proofing the damages.
Cologne smells really good!
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We sincerely apologise for the delay and the damage to your package, though we are pleased to hear that Sameer was able to assist you promptly and with such professionalism. It is wonderful to know a replacement was arranged swiftly and that you are enjoying the fragrance. Your understanding is greatly appreciated.
Kind Regards,
Thomson Carter Team
Honest Review
Love the fragrances offered...wish you would spend less on packaging and increase the size of the medium bottle. I'm a return customer and I do not keep the black box every time I order either.
The scents last all day, which I love, and I get compliments where ever I go.
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your honest and thoughtful feedback. We are delighted to hear how much you enjoy our fragrances and their lasting impression. We also truly appreciate your suggestion regarding packaging and bottle sizing—insights like yours are invaluable as we continue to improve. It means a great deal to have your continued support as a returning customer.
Kind Regards,
Thomson Carter Team
The perfume came in a timely manner and…
The perfume came in a timely manner and it was boxed up so beautifully with just that extra touch to the package. The perfume smells wonderful
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind words. We are delighted to hear that your order arrived promptly and that you appreciated the presentation. It is especially pleasing to know you are enjoying the fragrance. Your feedback means a great deal to us, and we truly value your support.
Kind Regards,
Thomson Carter Team
Excellent customer service (damaged bottle upon arrival)
I received my order damaged (the perfume bottle was broken and had leaked - even though the bottle was broken, the box smelled great 😉), but the response from Thomson Carter was outstanding. Hassan from customer support reacted immediately, asked for a quick follow-up photo, and confirmed a replacement without any hassle. Fast, efficient, and very customer-focused service. Highly appreciated!
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We are very sorry that your order arrived damaged, though we are delighted to hear that Hassan was able to assist you promptly and resolve the matter with ease. Providing efficient and attentive service is of utmost importance to us, and your kind words are truly appreciated.
Kind Regards,
Thomson Carter Team
Thank you to Bilal for assisting me…
Thank you to Bilal for assisting me with my repeat order. Service was excellent and was sorted out within a few minutes.
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that Bilal was able to assist you so promptly with your repeat order and provide such excellent service. Ensuring a smooth and efficient experience is always our priority, and your comments are greatly appreciated.
Kind Regards,
Thomson Carter Team
My package was delivered to the wrong…
My package was delivered to the wrong address, I reached out and Yaseen got right on it. Verified my info and what they had was correct, he sent out a replacement and I received it within the week! Appreciate his time and attention to the matter.
10 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are sorry to hear about the initial delivery issue, however we are delighted that Yaseen was able to assist you promptly and ensure a replacement reached you so quickly. Providing attentive and efficient service is very important to us, and your appreciation means a great deal.
Kind Regards,
Thomson Carter Team
Smoke and Mirrors is a great fragrance
Smoke and Mirrors is a great fragrance! A true masterpiece. Unfortunately shipping seems to be an issue. I had to wait about a month to get my product. I review fragrances and one of the things I would need to tell my followers is to expect shipping delays. I have ordered twice and both items didn't arrive as stated. I'm thinking about ordering more but i don't know if I want to risk waiting that long again. Overall 2.5
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your honest and detailed feedback. We are delighted to hear that you consider Smoke and Mirrors a masterpiece, however we sincerely apologise for the delays you experienced with shipping. This is certainly not the standard we aim to uphold. Your comments are greatly valued, and we are actively working to improve delivery times. We truly appreciate your support and hope to restore your confidence with future orders.
Kind Regards,
Thomson Carter Team
Thank you for your response.
Thank you for your response.
Order #1034529
I appreciate the acknowledgment, however I’ve already reached out multiple times and attempted to resolve this directly with your support team without a meaningful outcome.
As explained, the item has been used and is no longer in a condition to be returned, which makes your standard return-based resolution impractical in this situation.
I would still be open to a reasonable goodwill resolution that reflects the delay, the product reaction, and the overall experience.
I’m happy to update my review if a fair resolution can be reached.
25 March 2026
Unprompted review
Reply from Thomson Carter
Thank you for your response and for sharing these details. We sincerely apologise for the inconvenience caused and understand your concerns regarding the resolution provided thus far. This is certainly not the experience we aim to deliver.
We truly appreciate your patience and openness, and would welcome the opportunity to reach a fair goodwill resolution. Please allow our team to review this further and assist you accordingly.
Kind Regards,
Thomson Carter Team
5 star fragrances
their fragrances are fantastic, and there is attention to detail with the packaging and delivery of the product.
16 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that you are enjoying our fragrances and appreciate the attention to detail in both our packaging and delivery. Your support and kind words truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
They assisted me in getting my order.
They assisted me in getting my order.
It was lost by fed ex and they replaced my
Fragrance order at no cost to me!
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are sorry to hear your order was lost in transit, however we are delighted that our team was able to assist you promptly and arrange a replacement at no cost. Ensuring our customers are looked after is always our priority, and your appreciation means a great deal to us.
Kind Regards,
Thomson Carter Team
Wanted to ask something ,it was…
Wanted to ask something ,it was answered right away am very grateful for the help have given me
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind words. We are delighted to hear that your query was answered so promptly and that you found the assistance helpful. Providing swift and attentive support is something we take great pride in. Your appreciation truly means a great deal to us.
Kind Regards,
Thomson Carter Team
Responsive and helpful
Your representative, Usama, was so helpful in assisting me to get my package.
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that Usama was able to assist you and ensure you received your package smoothly. Providing helpful and attentive service is something we take great pride in. Your support is truly appreciated.
Kind Regards,
Thomson Carter Team
Great fragrance and customer service.
Great fragrance and customer service.
23 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you are enjoying both our fragrances and the service provided. Your support is greatly appreciated, and we look forward to serving you again in the future.
Kind Regards,
Thomson Carter Team
Outstanding!
I have placed 3 orders for 2 different scents and have not only fallen in love with the scents, but also with the care that Thompson Carter takes with packaging. Every time I receive a package it is beautifully packaged and the contents are very well protected against damage. Since I love these scents because they do what TC said they would do, I will be purchasing more in the future.
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are truly delighted to hear how much you are enjoying our scents and that the care we put into our packaging has made such a positive impression. It means a great deal to have your continued support, and we are thrilled to know you’ll be returning for more.
Kind Regards,
Thomson Carter Team
My experience with this brand has been great.
My experience with this brand has been great. First is the quality products and then also the prompt customer service. I contacted them on a small matter and both agents who attended to me, Syed and Waheed, were very helpful.
28 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you have had such a positive experience with both our products and customer service. Syed and Waheed will be especially pleased to know their assistance made a difference. Your support is truly appreciated, and we look forward to serving you again.
Kind Regards,
Thomson Carter Team
Most Excellent As Usual
This is my second order with Thomson Carter in a matter of weeks. I was so impressed with my first fragrance bundle that I had to order another one. Again, I went to check my order status and didn’t see my order, so I went through my emails to check for confirmation. I did see it so I contacted customer service and Nikki responded within 24 hours and had located my order and had previously sent me a text with my order confirmation number. Very excellent customer service. Thank you Nikki
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your continued support. We are delighted to hear that you returned for a second order so soon and that your experience has once again met your expectations. It is wonderful to know Nikki was able to assist you promptly and ensure everything was clarified. Your kind words truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
Bottle came broken and they immediately…
Bottle came broken and they immediately sent another one! Great customer service!
29 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your feedback. We are very sorry that your bottle arrived damaged, however we are delighted to hear that our team was able to resolve the matter promptly and arrange a replacement without delay. Providing swift and reliable service is very important to us, and your kind words are greatly appreciated.
Kind Regards,
Thomson Carter Team
Great scent and customer service
Shipping took a tad long based off of other orders ive placed that came from over seas. The body wash came in damaged but that was at no fault of the seller. With that said, they made it right and shipped out a replacement and it was easy to handle. The smells and longevity of scent is amazing! Will definitely be ordering again!
24 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We sincerely apologise for the delay and the damaged item, though we are pleased to hear the issue was resolved smoothly and to your satisfaction. It is wonderful to know you are enjoying the scent and its longevity. Your support and intention to order again truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
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