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Thinking MU Reviews 

116
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the amazing product quality, noting that the clothing items fit perfectly and look even better in real life than online. People also appreciate the fast delivery service and the helpful support team assisting them throughout their entire shopping journey. Some reviewers were not happy with delayed response times and occasional quality flaws found in some delivered items. A few shoppers also noticed that certain clothing designs felt thinner or showed minor wear very quickly after wearing them for the first time. Others mentioned that inner seams occasionally broke or delivery drivers were in a rush.

What people talk about most

Quality

Reviewers mention positive feedback about quality, noting that the clothing and accessories are super... See more

Staff

Consumers find staff to be positive, highlighting that consultants and employees are genuinely helpful and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrived on time and fast. However, a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall good. But it took bit longer than expected to get my order. I did keep the jacket in the end however it didn’t feel new when I opened it. Already crumpled a bit.

Company replied

Rated 5 out of 5 stars

Shopping at Thinking MU in Madrid was a FUN AND WONDERFUL experience! It's a beautiful shop and very centrally located in a beautiful neighborhood. Juan and Abril were terrific, helpful and super funn... See more

Company replied

Rated 5 out of 5 stars

I was in their physical store in Barcelona. It was a lovely experience, I always wanted to visit brands' store. Consultants were really helpful and the store was cosy! I left happy with my purchase.

Company replied

Rated 5 out of 5 stars

3 or 4 years ago I needed a shirt quickly since I spilled stuff during lunch. Went to P&C at the Potsdamer Platz in Berlin and they had nnsome Shirts from Thinking Mu. Bought it and loved it.... See more

Company replied


Company details

  1. Clothing Store

Written by the company

We are art, design, music, and so much more. We are a conscious brand with Mediterranean roots. We live and share our culture, reinterpreting its heritage while looking toward the future. Inspired by our traditions, textures, spaces, and colors, we create objects, stories, and experiences that invite people to celebrate life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(116)

93 reviews in the last 12 months

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Show reviews in all languages. (116 reviews)

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