I ordered embroidered shorts but received them only partly embroidered. When contacting the costumer service they offered to send me a new pair of shorts and I asked them to send them in a different s... See more
Company replied
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See what reviewers are saying
Shopping at Thinking MU in Madrid was a FUN AND WONDERFUL experience! It's a beautiful shop and very centrally located in a beautiful neighborhood. Juan and Abril were terrific, helpful and super funn... See more
Company replied
I love Thinking MU for its designs and philosophy. What I value the most are the organic garments and their commitment to sustainability. I ordered a couple of pieces and I really love them. They m... See more
Company replied
made a mistake with my delivery address and reached out to their customer service. They replied quickly and updated the address in less than an hour! It’s so refreshing to deal with such responsive an... See more
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Company details
Written by the company
We are art, design, music, and so much more. We are a conscious brand with Mediterranean roots. We live and share our culture, reinterpreting its heritage while looking toward the future. Inspired by our traditions, textures, spaces, and colors, we create objects, stories, and experiences that invite people to celebrate life.
Contact info
Carrer de Lepant 264, 08013, Barcelona, Spain
- shop@thinkingmu.com
- thinkingmu.com
4.3
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 24 hours
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Love your design and the sustainable…
Love your design and the sustainable mindset!
24 January 2022
Unprompted review
Over 10 days waiting and still my order hasn't been shipped
I placed an order over 10 days ago and I'm still waiting for it to be shipped.
I'm trying to chase them but nothing happens.
I'm starting to believe this is a scam, don't buy here especially if you're planning to buy here for Christmas.
If not a scam, then they need to work on customer expectations.
10 December 2021
Unprompted review
Bad quality and costumer service
The clothes online looked really nice and although the they are expensive, I decided to make an order. Unfortunately two of the four items were damaged when they arrived. The linen was coming off and they generally had poor quality. There is not much information on how to return items so I emailed the company but did not receive any answer. Very disappointed considering the money I spent.
9 April 2021
Unprompted review
Lovely clothes, poor customer service and £50 hidden import taxes
I loved how this company appeared online however unfortunately this appears to be green washing. The clothes were sent to the UK through air mail. I would rather slightly longer delivery to avoid this. In addition, due to Brexit I have been charged an additional £50 on an order which originally cost £100. This is ridiculous as the company clearly stated that it would inform me of additional costs such as this prior to ordering. Since my order, and complaints, the website has been updated to include special conditions for postage to the UK. This was not the case before I made the order, and now Thinking Mu are ignoring my claims! They're lovely clothes but unfortunately I think this company is just another clothing brand trying to come across an ethical and sustainable, and unfortunately it is not.
22 March 2021
Unprompted review
The product is really nice
The product is really nice. I didn't received the product the first time. But the customer service undertsood my issue and sent me the shirt again. Thank you !
28 September 2020
Unprompted review
Pioneers in sustainable fashion
Pioneers in sustainable fashion. Great designs
26 May 2020
Unprompted review
Overpriced t-shirts but nice designs
11 April 2019
Unprompted review
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