Overall good. But it took bit longer than expected to get my order. I did keep the jacket in the end however it didn’t feel new when I opened it. Already crumpled a bit.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shopping at Thinking MU in Madrid was a FUN AND WONDERFUL experience! It's a beautiful shop and very centrally located in a beautiful neighborhood. Juan and Abril were terrific, helpful and super funn... See more
Company replied
I was in their physical store in Barcelona. It was a lovely experience, I always wanted to visit brands' store. Consultants were really helpful and the store was cosy! I left happy with my purchase.
Company replied
3 or 4 years ago I needed a shirt quickly since I spilled stuff during lunch. Went to P&C at the Potsdamer Platz in Berlin and they had nnsome Shirts from Thinking Mu. Bought it and loved it.... See more
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Company details
Written by the company
We are art, design, music, and so much more. We are a conscious brand with Mediterranean roots. We live and share our culture, reinterpreting its heritage while looking toward the future. Inspired by our traditions, textures, spaces, and colors, we create objects, stories, and experiences that invite people to celebrate life.
Contact info
Carrer de Lepant 264, 08013, Barcelona, Spain
- shop@thinkingmu.com
- thinkingmu.com
4.3
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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great shop!
26 September 2026
Reply from Thinking MU
Thanks, Silvia! Glad you liked the shop. See you next time!
Great customer service!
27 September 2026
Reply from Thinking MU
Thank you, Regina! We believe the little things make all the difference, and we’re so happy yours was a great experience. Hope to see you again soon!
I was in their physical store in…
I was in their physical store in Barcelona. It was a lovely experience, I always wanted to visit brands' store. Consultants were really helpful and the store was cosy! I left happy with my purchase.
26 May 2026
Reply from Thinking MU
Laura, thank you for making us part of your Barcelona visit! We hope your new pieces bring you lots of joy and become a lovely reminder of your time with us. We’d be delighted to see you again on your next visit to the city, or to welcome you to any of our other stores across Spain!
Friendly staff & sustainable profile
Very friendly staff! Like the materials, sustainability approach and that the clothes mostly are produced in Europe.
26 September 2026
Reply from Thinking MU
Thank you so much, Anna! It means a lot to know that you felt the care behind what we do and we’re so glad you had a lovely experience with us. Your kind words truly made our day!
Beautiful bag, but inner-pocket seam ripped after 2 days of use
I bought the Julie leather bag from their Donostia store. It's a very nice bag overall, but after just 2 days, the inner-pocket seam broke...which is a pity considering other parts of the bag were of good quality.
24 September 2026
Reply from Thinking MU
Oh no, we are truly sorry to hear what happened to your Julie Leather Bag. This is certainly not the experience we want you to have with one of our products.
We are very proud of our bags and deeply committed to the quality and durability of everything we make. From what you describe, this may be an isolated issue with this particular bag, and we would really like to look into it properly.
As we have not yet had the opportunity to review your case through our Customer Service team, we are reaching out to you directly so we can take care of this.
We will be happy to arrange a repair or replacement for you and make sure you can enjoy your Julie Bag as you should.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Finally a nicely fitting low waist…
Finally a nicely fitting low waist trousers produced with good vibes. I am sooooo happy!!!
25 September 2026
Reply from Thinking MU
This made our day! We’re thrilled you found your perfect fit and that your new trousers are bringing you so much joy. Thank you for sharing the love!
Reply from Thinking MU
Thank you, Alicia, for your lovely review. We’re so pleased that you enjoyed discovering our pieces and felt well looked after by our team. Your kind words mean a lot to us, and we hope to welcome you back again soon!
Great!
Happy with my purchase and I love the customer service. Really kind and helpful.
25 August 2026
Reply from Thinking MU
Thank you so much, Marie-An! We’re genuinely happy to hear that you had such a positive experience. Knowing that you felt well looked after means a lot to us. Thank you for choosing us and for taking the time to share this. We truly appreciate it!
good service
25 July 2026
Reply from Thinking MU
Thank you for the lovely feedback Marie! It means a lot to our team to know you enjoyed your experience with us. We hope to welcome you back very soon!
The shop asistent were very rude but…
The shop asistent were very rude but the shop is very nice so I buy but the experience were not as I imagine when you get in to a shop like that. It can be better.
25 July 2026
Reply from Thinking MU
Hi Esther,
We are really sorry to read this. We are glad you liked our store, but the interaction with our team should absolutely have matched that feeling, and we are very sorry that it did not.
Feeling welcome and comfortable in our stores is just as important to us as the clothes and the space itself, so we will make sure to review your feedback directly with our store team.
Thank you for taking the time to tell us about your visit. Feedback like yours helps us see where we need to do better, and we really hope that next time you visit us, you leave with a much better feeling, as well as something you love!
Purchased a t-shirt from Thinking Mu on…
Purchased a t-shirt from Thinking Mu on 27th June order number 121834 . Arrived in pretty good time . But on only the second wear on 13th July the patch motif on the back of the shirt has torn the material it is stitched to below the neckline . I contacted the company and was told I would have a response by 4th working day , which hasn’t happened . The t-shirts are of striking design and they are very expensive so I am really disappointed in such a slow response time . Doubt I will buy from this company again ?
So , here we are 28th July , after a response from Thinking Mu eventually , they offered to send another t-shirt to replace the poor quality one I had received , I accepted this offer . but another 10 days on from our contact , still no sign of my t-shirt , any details of shipment and no response from Thinking Mu to my correspondence . Be very wary of trading with this company , they don't supply very good quality products , they don't respond within the 4 days they talk about in their 'automatic response email ' and they seem to just assume that you will go away if they ignore you . They don't do as they promise / commit to !
13 July 2026
Unprompted review
Reply from Thinking MU
Hi Mark,
Thank you for updating your review.
We would like to sincerely apologise once again for both the issue with your T-shirt and the delays in our communication. Over the past few weeks, we have experienced an exceptionally high volume of enquiries, which unfortunately affected our response times. This is not the level of service we strive to provide, and we are working hard to return to our usual response times as soon as possible.
Please be assured that we would never leave a customer's issue unresolved. We take our customers' experience, as well as the quality and durability of our garments, extremely seriously. Thank you for bringing this matter to our attention, as feedback like yours genuinely helps us continue improving.
We have now been back in touch with you privately and sincerely hope the solution we have offered helps restore your confidence in Thinking MU.
Great quality
Great quality! And the sizes fit perfectly. I am super happy with my new clothes :)
25 June 2026
Reply from Thinking MU
Thank you so much, Elisabeth! We're thrilled to know you had such a positive experience with us. Your message truly means a lot, and we look forward to helping you find more favorites in the future!
international shipping problems
according to their shipping policies, they cover any tax/duty for shipping to US, but DHL sent me a bill (~$55USD) for my order (which was under $200). I reached out to customer support three times over five days, twice via email and once through their customer support portal. I offered to pay fees, work with them as needed, but never received a response. The item ended up getting shipped back to them.
*At some point they paid the DHL fee, and I received my item. However, this was not communicated with me. I just received the item one day. Then about a week after I received the item them sent a response to two of my messages apologizing about the issue. For my inconvenience, they refunded me $15 or half of my shipping/handling charge which was $30.
23 June 2026
Reply from Thinking MU
Hi Renee,
We are truly sorry that your first experience with us was affected by this unexpected customs issue. As soon as we became aware of it, we worked directly with DHL to make sure your order was delivered without any additional charges, as all duties and taxes for US orders are covered by us. As a gesture of apology, we also refunded your shipping costs in full (24.90 USD).
Thank you again for your patience, and we hope you are enjoying your new jacket!
Great items but service needs improvement
I ordered embroidered shorts but received them only partly embroidered. When contacting the costumer service they offered to send me a new pair of shorts and I asked them to send them in a different size. Despite my request they notified me they will send me the same size due to their mistake. When I tried to correct their representative, they never responded back and shipped the wrong size shorts. Overall, good quality items but disappointing costumer service.
24 June 2026
Reply from Thinking MU
Hi Sivan,
Thank you for taking the time to share your experience, and we are truly sorry we let you down on this occasion.
We have already contacted you to apologise and have arranged a new replacement in the correct size. We genuinely appreciate the opportunity to make things right.
At Thinking MU, we care deeply about both our customers and our environmental impact, so it is especially frustrating when an avoidable mistake results in unnecessary shipments. We take situations like this very seriously and use them to improve our processes.
Thank you again for your patience, and we hope we can regain your trust.
Reply from Thinking MU
Thank you, Florian! We're delighted to hear you had a great experience with us. We truly appreciate your support and look forward to welcoming you back soon.
The size were perfect
The size were perfect. The clothes even better in real than on the picture! The new tool to find one size is great!
25 May 2026
Reply from Thinking MU
Thank you so much, Ursula! Knowing that your new pieces were a pleasant surprise once you received them is exactly what we hope for. We're also delighted that the sizing experience worked so smoothly for you. Thank you for trusting us and for taking the time to share your experience, it means the world to us!
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