Wouldn't buy them dont treat me with no respect time me too much customer service is horrible
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I love their products. I've been using the solid shampoo for a year now and it is super convenient to travel and leaves the hair and scalp superclean for up to a week. I have started using the deodora... See more
The zero waste shop always reliably ships the order quickly, and i have never experienced any problems with it, but every time i order i get more and more disappointed in the quality of the produc... See more
Company replied
Great service! Super fast delivery and one of the only stores to have the product I wanted available. Will definitely purchase from here again.
Company details
Written by the company
The Zero Waste Shop sælger et stort udvalg af bæredygtige produkter. Vores produkter er uden unødvendig plastik, og vi har et fokus på genanvendelige produkter og ingredienser af høj kvalitet uden skadelig kemi. Alle vores produkter er 100% veganske. Vi sender altid jeres varer i enten genbrugte kasser og papir eller FSC-certificerede kasser, poser og papir. Vores forsendelser er altid 100% plastikfri. Vi er en lille familieejet virksomhed, og vi tilstræber at yde en personlig service og levere en fantastisk købsoplevelse til alle vores besøgende. Vi sætter pris på jeres feedback, både god og dårlig. mvh Rasmus og Vinni
Contact info
2400, København NV, Denmark
- 0045 22177759
- kontakt@thezerowasteshop.dk
- thezerowasteshop.dk
3.5
Average
720 reviews
Hasn’t replied to negative reviews
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Wouldn't buy them dont treat me with no…
Wouldn't buy them dont treat me with no respect time me too much customer service is horrible
1 December 2025
Unprompted review
Quick shipment and all is fine
Quick shipment and all is fine! Hilsen fra Sverige.
Edit: i bought a Leaf Twig in silver colour.
1 June 2022
Unprompted review
Great shop for sustainable products
Lots of sustainable options, quick delivery and sustainable packaging
14 May 2022
BEST POSSIBLE CUSTOMER SERVICE YOU CAN…
BEST POSSIBLE CUSTOMER SERVICE YOU CAN EXPECT
17 February 2022
Superhurtig levering
2 December 2021
Great service
Great service! Super fast delivery and one of the only stores to have the product I wanted available. Will definitely purchase from here again.
2 December 2021
I love their products
I love their products. I've been using the solid shampoo for a year now and it is super convenient to travel and leaves the hair and scalp superclean for up to a week. I have started using the deodorant and I am also very happy with it. The shop is well organized, have regular offers and order procedure is fast.
15 November 2021
No customer service
They didn’t provide a refund that I was entitled to and ignored several emails asking about it. It’s a shame that I won’t be shopping there anymore, as the products were nice.
25 July 2021
Reply from The Zero Waste Shop
Hi Heta, we always provide refunds with no questions asked, so I am really sorry if we have missed a request by you at some point. I haven't been able to locate any emails from you, so please contact me at rasmus@thezerowasteshop.dk or kontakt@thezerowasteshop.dk and I will sort it out immediately. Best, Rasmus
Reliable seller but unreliable product quality
The zero waste shop always reliably ships the order quickly, and i have never experienced any problems with it, but every time i order i get more and more disappointed in the quality of the products they sell. Especially personal care products. I know it's hard finding good zero waste products, but it's not impossible. Paying quite a premium for these products, i would expect them to have gotten through some kind of quality check by the reseller - to ensure customer satisfaction.
So far the body soaps felt really cheap, dried out my skin.
Same with Isangs solid shampoo bar. Impossible to wash out of long hair, leaves hair dry and sticky from the residue.
Amazinc! SPF creams...ugh. Both unspreadable over your body. the SPF 30+ butter just leaves your skin pink, from it's tinted pink color, and the SPF 50+ sun screen leaves horrible white residue. It was a little better on my shaved legs, but as soon as there was a hint of body hair, it was a disaster.
I want to be sustainable and mindful of what i use, but i ended up wasting so much money here on something that i just couldn't use.
20 June 2021
Unprompted review
Reply from The Zero Waste Shop
Hi Lara
First of all thank you for your support over almost 2 years now. I am sorry to hear that you had a bad experience with some of our products. May I suggest that parts of this review could belong on the product review site instead. This way other customers can read your personal experience with these products and use that to evaluate. Natural personal care products are very individual, and, for example, the very shampoo bar you mention does not work for you is a personal favourite of many other of our customers.
We are of course sad to see a two starred review, as we are a small family business, that rely on people’s trust and good experiences. Our products are thoroughly researched and tested by us, and friends & family, and we stand behind the brands and products we sell, and constantly evaluate based on customer feedback.
We do hope that your overall experience with us over the years and you coming back to shop with us many times does reflect the overall shopping experience at our store. We hope that you will contact us at rasmus@thezerowasteshop.dk, so that we can help each other find a better solution that works for you.
All the best Rasmus
I want to thank Robert and Paul who did…
I want to thank Robert and Paul who did my house clearance. They were helpful, pleasant and very efficient. Thank you also to all who organised the clearance. I would certainly recommend Zero Waste.
16 March 2021
Unprompted review
Fast delivery and great products
Fast delivery, great service! I loved the reusable bag - truly limiting waste to the minimum. Product selection on the website is also quite huge.
I will order again and will definitely recommend it to my friends.
6 March 2021
Reply from The Zero Waste Shop
Hi Vera,
Thank you so much! We look forward to welcoming you again!
Best, Rasmus
Best zero waste shop
Great products and very fast delivery! Love the sustainable packaging!
8 February 2021
Very good customer service
Very good customer service. Some items were missing from my order, but I got them super fast :)
19 January 2021
Great!
Wonderful company. Great service. Fast delivery. I'll surely be buying from them again.
28 October 2020
First order
Fast shipping and capboard package. Very nice job. i recomand
25 September 2020
Unprompted review
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