Theyloveit Reviews 

After spending a small fortune on human grade beef for my previous giant schnauzer I have now been recommended this company which is unbelievably cheaper, very good quality based on the two emergency portions given to my new rescue giant schnauzer in the past 12 hours before the main order is delivered on Monday. Setting up the account, ordering and payment was very easy. The only minor thing was I could not find exactly how the bulk items were packaged to know how to get them in my car in this heat and also how to get them into my freezer, but they are individual small cut blocks in a very large plastic bag, therefore easy to handle, easy to pick out and to defrost.

I have been using They love it in Benfleet for a good few years now, love the prices, the ease of ordering online and in shop, love the variety of food, frozen meat section and treats that are all natural or raw. My dog absolutely loves the tripe and my cats love their completes and never have any of them walk away without eating. Jo & Rich are lovely people, they are always so friendly and helpful , and are so knowledgeable, I can't thank them enough for helping me out whenever I need advice. I'm always recommending them to anyone who's looking to try raw or a new place to purchase 😊

Great experience every time. Delivered on time and still frozen. Excellent price too.

5 years of excellent serive. I have been using They Love it since our dog was a pup. Even when we moved house and parcel went missing they were on it! Great quality dog food. Thanks guys

Switched to Theyloveit after losing confidence with another extremely well known supplier after failed delivery issues. Have now placed several orders with them, I am an online customer and their prices and delivery are the best, in my opinion.
Frozen and delivered in thermal boxes, always been delivered in the morning by DPD on chosen delivery dates, never any issues. Great business who are getting it right and deserve more customers!

Meat is always consistent in quality and appearance and reasonably priced. Website is easy to navigate and clear on details, and dispatch and delivery have been spot on for the last few years. At our previous rural address the odd delivery failed due to the courier, but customer service were still quick to respond and offer a replacement or refund.
We have two working farm dogs and a Great Dane cross who each have slightly different needs. All thrive on this food, with a good variety to choose from, as well as tasty treats!

What a phenomenal company. Food is top quality, as is delivery. I live in Lincolnshire so have to have delivery. My husband has been working near Malden so I have used the click and collect service which is also the best. All ready within a very reasonable time, usually an hour. I can highly recommend this company without doubt. Reading one review, customer stated they don’t answer the telephone or email you back with questions you may have. This is not the case, I’ve had questions regarding mixed meat boxes and a couple of other things, no complaints I hasten to add and telephone and emails always answered in a timely fashion. I can’t always afford the food as you pay extra for packaging I think, boxed and polystyrene boxes to keep food as frozen as possible, but this is my go to supplier for raw. What’s not to like. Try them if you haven’t already.

I have been using this company for a few months now to supply green tripe for my two dogs. Very reasonable prices....FREE DELIVERY,prompt service with updates from purchase to delivery.excellent products (no added water ) clean bowls always.i highly recommend them. Thank you for a great service

Everything about this company is great, value, speed, quality and the dogs certainly agree. Have 3 Spaniels and they used to be really fussy, now they devour anything I put Infront of them.

Been using TLI for many years now.
I go in and collect the food, reasonable price and top quality food.
Staff are lovely too.

Excellent quality food for your dogs and very knowledgeable staff

My dogs absolutely loved the beef.
Amazing service
will be using this service regularly
Thanks xxx

Easy online shopping experience and fast next-day delivery. We purchased the Complete Meals 80/10/10, and our fussy dog really enjoys it. Fast processing and good updates on purchase confirmation and delivery tracking. They also have a good selection of natural chews and treats as add-on items.

Ordered 2 x 20kg raw food (order no TLI210243) on 10th June, shipped Wednesday 12th June via DPD. One parcel delivered eventually late Friday 14th June (just around the 48hr deadline), the other parcel not delivered at all. On investigation DPD said it was refused, which isn't true - it transpired that the driver didn't want to come down the farm road.
Initially Gemma was very helpful in chasing DPD. Final e-mail received from her said let her know if second parcel not delivered. This was done on Monday 17th June. E-mailed again directly on 20th June, and 24th June, and on 24th June also via the website online form, and have received automated replies to all e-mails ("we've got your e-mail") so I know they have been received.
However, complete silence from They Love it since 14th June.
Website LiveChat says send an e-mail (which clearly doesn't work). Telephone (when you can eventually find a number) goes to answer and the message says send an e-mail (ditto).
So, Gemma/They Love It, why? I'm nearly through the one parcel that did get to me and need to order more. Although having placed nearly 30 (successfully delivered) orders with you I'm not feeling inclined to use you again. And you still owe me for the non-delivered parcel.
Can we get this sorted please?
Harry Johnson

UPDATE 04.07.24:
Just to be clear, the problem was not with the product but with DPD's non-delivery of the product.
Having now spoken with the lovely Lucy, the business owner, who gave an insight into how hard they work to keep their premium products at competitive prices, it seems as if my chasing e-mails had somehow been either lost in the ether or unfortunately missed.
Never mind the reason, the outcome is that Lucy provided a replacement box of food via expedited delivery, which I am more than happy with.
For that reason I am changing the review title to "Excellent Customer Service" and my rating to five stars.
To say that Lucy went the extra mile once she was aware of the problem would be an understatement; she actually pulled out all the stops to sort it out, a rarity these days. Thank you.

I have used their offal free chicken mince to feed my dalmation for 5 years now. Always delivered on time and you can choose your delivery date. Good price. Really good quality mince with bone. Would never go anywhere else.

Ive been using They Love it Raw Dog food over the the last few months and very happy with the service.
Dogs are thiving off all the raw food they have supplied and at a very decent price.
🙂

I've been a customer of TLI for several years and have generally been happy with their service and products.

Recently however I had a very negative experience following a mistake I made on my order, and despite using all of the communication options they made available (including web page notes, multiple emails, and phone calls, and chat) I was unable to get in contact with them to make the needed correction to my order (the order was then delivered to the incorrect location where it sat outside my house for several days as I was away on business).

When I asked them to admit some responsibility (as they don't pick up emails in a timely manner, nor do they answer the phones) they refused and simply said that as I'd ticked the terms and conditions box when I order they therefore had no responsibility for anything.

This is not how I expect to be treated by a supplier I've spent hundreds of pounds with, and the experience has lost any goodwill felt towards the company. previously I have recommended them to several other people but based on this experience I will no longer be doing that, and I'll be keeping my eye out for alternative suppliers going forward.

Update following seller feedback:

Thanks for your feedback. I explained in my initial review that it was I that made a mistake on my order, so I’m definitely not trying to pass the responsibility for that onto yourselves.

I think the main two points of feedback I would like to get across as a customer are:

a) that your systems would be improved if they allowed customer to cancel orders before they are picked - we’re all human and mistakes are easy to make. If I could have cancelled the order as soon as I realised I made a mistake then I could have put in a new corrected one without needing to contact TLI at all (many other vendors have systems that allow that to be done).

b) that answering phones rather than diverting people to email, chat, etc would also be very helpful.

excellent dog food, great price and easy ordering system.

Easy to order for collection. Website clear and if out of stock email to advise when back in stock.
Staff are friendly and helpful on collecting
Quality dog food and great prices

Have been purchasing the complete raw food for the last 9 months and cannot fault it! Our dog loves it and we have tried all different meats. Click and collect is super easy and the staff are always friendly and helpful! The price is a bonus as it’s good quality for a great price. We would highly recommend.