The Yellow Van Company Reviews 1,504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, making their moving experiences smooth and stress-free. The service is frequently described as efficient and careful, with many appreciating how quickly and meticulously their belongings were handled. Reviewers often highlight the positive user experience, noting that the entire process, from booking to completion, was seamless and well-organized. However, some people were dissatisfied with aspects of the booking and delivery service, citing issues with unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the service was unprofessional, with some mentioning instances of unhelpful behavior, leading to a very negative experience. There were also concerns about transparency regarding booking times and the company's communication, with some feeling that important details were only revealed in fine print after payment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their punctuality, efficiency, and... See more

Service

Customers had positive experiences with service, frequently praising the efficiency, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as smooth,... See more

Booking process

Clients share ambiguous opinions on the booking process, with some reviewers praising the ease of booking and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more


Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

100% recommend

Conor was great. Turned up on time, super helpful. Very proffessional. All easy and quick. 100% recommend Thank you

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Neil and Nick, who moved our stuff were excellent; on time, professional, efficient and very pleasant. They also gave us valuable advice regarding the size of our storage room. 10/10 and highly recommended. Use these guys! You won't regret it.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I could not recommend this service enough!…

Excellent! I could not recommend this service enough! Connor was so helpful, polite and friendly, and so well equipped! He helped me and my partner move from 2 locations, so efficiently and with ease. We got 2 hours and were done with time to spare. Everything was well strapped in in the van. This service is excellent value for money and if you get Connor helping you, you have won the moving lottery! Thank you Connor :)

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Truly incredible

Truly incredible, seamless moving experience with Yellow Van. Neil and Adam were kind, thoughtful and efficient - couldn’t have asked for a better experience moving homes.

Highly recommend!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great service from Connor and Adam on Saturday morning. Careful handling of the furniture, swift and efficient moving, polite and friendly guys. A very positive experience. Second time I use The Yellow Van Company and always good.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience, Conor and Adam got everything sorted cleanly in just a couple hours, will 100% use again!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing help

Amazing help! Neil and Brandon were super helpful and kind!
Couldn’t have been easier!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Stress-free move

We had a great experience with The Yellow Van Company. Neil and Aaron were amazing — friendly, professional, and genuinely lovely to deal with. They loaded our entire two-bedroom house (around 60 sqm, plus garden) into the van in just two hours, and unloading took only another two hours.

At one point we were worried the chain might not complete, and when we asked about our options, they were incredibly reassuring and helpful. They told us not to worry and explained that they could put the van into storage overnight if needed, which gave us real peace of mind. We ended up waiting around four hours for the funds to arrive, which they reassured us is completely normal in chains. We booked six hours and, in hindsight, should have booked more time — not because of them at all, but because chains can be unpredictable. Definitely allow extra time if you’re in one.

Lastly, a shout-out to whoever designed the website: it’s extremely easy to use and made the whole process feel smooth. We’re very happy with the service and would absolutely recommend them.

14 January 2026
Unprompted review

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