The Will Guys  Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making complex processes easy to understand and navigate. Many people highlight the excellent service, noting how it transforms potentially daunting tasks into a simple, efficient, and stress-free experience from start to finish. Reviewers appreciate the seamless and professional user experience, often describing the process as clear, efficient, and highly reassuring. Customers also value the personalized approach, feeling understood and well-supported, with staff taking the time to explain everything clearly and patiently. This comprehensive support ensures peace of mind and confidence in the arrangements made.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting how easy and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... See more

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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4.9

All reviews

(204)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicole from the Will Guys wrote our…

Nicole from the Will Guys wrote our will and the service from start to finish was absolutely outstanding. Nicole was very knowledgeable and was able to provide us with lots of information and advise us. She answered all our queries and was super friendly.
She made the whole Will writing experience very easy for us. I would absolutely recommend the Will Guys to everyone. Nicole has since written wills for a lot of my friends and pretty much all my family too.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable and friendly service

My partner and I used The Will Guys as they offer a free basic will to my partners line of work and know the advisors are knowledgeable and very informative.

We were given different options which were explained thoroughly to us about why they were important where it was suited to our needs and concerns as a family. The advisor was very helpful and clear, she did not try to push us from one option to another.

We did pay for the trustee option which was definitely worth it and although we wanted to opt for power of attorney, we explained that we couldn’t afford at the time, but this is definitely something we will go back to them for their expertise in the near future.

We also reviewed our existing life insurance/illness policies and did breakdown of incoming/outgoing/commitments, to look at affordability which was really useful and again there was good clear advice suited to our circumstances.

Would definitely and have since, recommend The Will Guys. Professional and friendly service!

12 September 2022
Unprompted review
Rated 5 out of 5 stars

A fantastic service and professionalism

A fantastic service and professionalism. As a mother with two kids, the Will Guys were amazing at explaining the importance of a Will, the right life insurance and power of attorney. No additions were added without agreement. The time and effort spent was worth every penny for my peace of mind and my childrens. I could not recommend them enough.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

First class - would recommend

Had an absolutely first class service via Ella who sorted our wills that we’d been putting off for ages. Hassle free, great value, super efficient and would highly recommend!

1 November 2022
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks for the great review.

Rated 5 out of 5 stars

Absolutely Fantastic service!

Absolutely Fantastic service from the Will guys! From start to finish, nothing was too much trouble and everything was explained in easy, simple terms for me to be able to understand.

As a solo mum, it gives me great reassurance knowing that things are now all in place should the inevitable happen.

Would definitely recommend these guys, in fact I often do!

4 May 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Pleased we could help.

Rated 5 out of 5 stars

Excellent and Professional Service

Really can’t praise this company enough. The advisors arrived and were very courteous and professional. We were in fairness ‘clueless’ and needed to start with the basics. Everything was talked through on a level that was easy to understand any questions even ones that were probably obvious were answered and we were reassured that no question was silly and they were there to help.
Please don’t hesitate to contact The Will Guys, they will ensure everything is covered and you have peace of mind going forward.
Highly recommended!

12 May 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks for the lovely review.

Rated 5 out of 5 stars

Great experience

An informative and helpful service delivered by a friendly advisor. I was made to feel at ease throughout the whole process and any questions I had were answered quickly and clearly. Would definitely recommend!

10 May 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

Brilliant service from Michelle

Brilliant service from Michelle, talked me through everything I needed to know and got my will written up quickly. I'm now confident that if anything should happen to me, my daughter will be provided for which is a great reassurance. Great value for the service, highly recommend!

18 November 2022
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks for the lovely review 😊

Rated 5 out of 5 stars

Efficient and fantastic service

I have recently had my will drafted along with lasting powers of attorney. The Will Guys were fantastic, they made the whole process seamless.

7 April 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

Nicole prepared our up to date will and…

Nicole prepared our up to date will and helped us to get a new life insurance policy when we moved home. Her professionalism was second to none. We even recommended her to our daughter and her partner.

1 August 2022
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

The Will Guys - brilliant

The Will Guys sorted out joint wills for my wife and myself, and steered through setting up power of attorney for both us (health & finance). Could not ask for better service and honest advice. Tried other providers who just tried to bamboozle us. The Will Guys give nothing but GOOD and honest advice.

20 May 2022
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thank you 😊

Rated 5 out of 5 stars

Excellent personal service

Nicole offered a very comprehensive service which was precisely what we needed. Nothing was too much trouble and she was a delight to deal with. She explained all of our options clearly and guided us through the journey of making our wills and establishing appropriate financial security for our children seamlessly. Nothing was too much trouble.

I note what other reviewers have said, but I think their comments are unfair. We were offered a free service (which incidentally was superb and very generous considering the time & effort involved), but of course there are extras which come at a cost, such as setting up trusts, different financial products etc. These services take time and cost money to implement, and I imagine would be tremendously challenging to set up independently as a lay-person. People should be appropriately remunerated for services provided, you wouldn't expect a mechanic to not charge for the time spent servicing your car.

I would recommend Nicole & The Will Guys to anyone looking for assistance with a will and insurances. Her clear and impartial advice was gratefully received, there was absolutely no pressure to buy additional options, just sensible advice given and we we able to make up our own minds about what was right for us.

Also highly noteworthy is her support to service personnel and veterans, which is hugely generous and highly commendable. Thanks so much for everything.

10 February 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thank you for your fabulous review 😊

Rated 5 out of 5 stars

Really friendly service

Really friendly, helpful service throughout. Super easy to work with my advisor, who was only too happy to amend the original intentions which I’d expressed.
Couldn’t recommend enough!!

16 March 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

Great Service, Thanks

I recently responded to a Linkedin post by Nicole @ The Will Guys, clear and concise information was given regards a will and life insurance. This was followed up by purchasing both products that in turn saved me not only money (life insurance) but many hours of searching for the right product. I would highly recommend their services to anyone looking to get their respective estates and legally binding documents in order!

12 May 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks for the fantastic review. Happy we could help 😊

Rated 5 out of 5 stars

Brilliant service

Nicole and the team were excellent, very helpful, thorough and understanding. Thank you 🙏

24 March 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

An amazing business

An amazing business, excellent advice and knowledge! Brilliant customer service. Thanks Will guys

21 April 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

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