I purchased Sinatra JD as a gift. It arrived very securely packaged and in perfect condition. The email communications were always on point from them too keeping me in the loop along with resolving a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tuli did a great job on packaging. It was above and beyond. It eliminates the breakage of bottle. The bubble plastic wrap is outstanding Shipping is fast , it surprised me receiving them early than... See more
Company replied
The ease in which I found your website from a simple search with "product name + best price" was simply amazing. The order processing was straight forward and the shipment went from London to St.Louis... See more
Company replied
During Delivery this time there was an issue with the paperwork. I sent an email and within an hour Sam responded that he had sent over the needed information to clear customs. Within 72 business ho... See more
Company replied
Company details
About The Whisky World
Written by the company
About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.
Check out our Amazing Offers!
Written by the company
- Weekly Special Offers Across our Whisky & Spirit Collections
- With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
- Make It Personal!
- With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134
Free Standard UK Delivery On Orders Over £99
Time to Start Shopping!
Ordering to a single UK address? Your discount will automatically be applied at checkout by default!
See our full shipping and delivery options:
https://www.thewhiskyworld.com/delivery-returns-i5
Contact info
90 Oldhill Street, N16 6NA, London, United Kingdom
- 020 3805 6666
- sales@thewhiskyworld.com
- thewhiskyworld.com
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Item was well packaged. Very pleased overall. Would highly recommend. Thank you.
7 August 2026
Reply from The Whisky World
Hello Alyson,
It’s nice to hear the order left you pleased. Thanks for the kind words and for recommending us.
Claire,
TWW Support Team
TWW always delivers
TWW never disappoints, the customer service is outstanding, the delivery is always fast and seamless and TWW will always be my first choice and go to for my whisky purchases
30 July 2026
Reply from The Whisky World
Hello Mike,
Having customers return time and again is something we value so this is lovely to hear. Glad the service and delivery have continued to meet your expectations.
Barry,
TWW Support Team
Reply from The Whisky World
Hello Karen,
Short and sweet but we'll happily take it. Thanks for the feedback.
Michelle,
TWW Support Team
Very pleased from the purchase thank…
Very pleased from the purchase thank you for your great service
30 July 2026
Reply from The Whisky World
Hello Dominika,
Really glad the purchase worked out well for you. Thanks for the kind words.
Claire,
TWW Support Team
Reply from The Whisky World
Hello Martin,
Good deals are even better when the order arrives quickly. Glad you were happy with the selection and service.
Barry,
TWW Support Team
Great company- highly recommend
Superb customer service - exceptional packaging to ensure bottle arrived safely - swift delivery
4 August 2026
Reply from The Whisky World
Hello Steve,
We put plenty of thought into protecting bottles during transit, so your comments on the packaging are particularly welcome. Good to hear the delivery was quick as well.
Michelle,
TWW Support Team
Reply from The Whisky World
Hello David,
Always good when an order is quick, secure and straightforward. Glad everything worked out well for you.
Claire,
TWW Support Team
First purchase from Whiskey World
First class service whiskey arrived on time as promised very well packaged . Will definitely use whiskey world in the future
28 July 2026
Reply from The Whisky World
Hello Darren,
No delays, no damage, just the whisky arriving as expected. Glad you were happy with the service.
Barry,
TWW Support Team
Reply from The Whisky World
Hello John,
Nice to hear the order arrived promptly and in good shape. Thanks for the review.
Michelle,
TWW Support Team
Well what can I say excellent fantastic…
Well what can I say excellent fantastic service and goods arrived in a very good condition and on time.
3 August 2026
Reply from The Whisky World
Hello Gerald,
Nothing better than an order that arrives safely and on time. Glad you were happy with everything.
Barry,
TWW Support Team
Reply from The Whisky World
Hello Michael,
Glad everything was communicated clearly and your order arrived promptly. Thanks for taking the time to leave a review.
Michelle,
TWW Support Team
Freaky magic!
Extremely easy to use, and my Scotch arrived from london in a couple days. Still not sure how you pulled that freaky magic off.
3 August 2026
Reply from The Whisky World
Hello Sean,
That made us smile. Glad you found everything easy to navigate and that the delivery from London was quicker than you expected.
Claire,
TWW Support Team
Reply from The Whisky World
Hello Carlos,
Glad we got everything right for you. Thanks for taking the time to leave a review.
Barry,
TWW Support Team
Had no bother sourcing a lovely bottle…
Had no bother sourcing a lovely bottle of whiskey for a 60th birthday. Quick and easy buying
8 December 2025
Reply from The Whisky World
Hello Lynn,
Finding the right whisky for a milestone birthday can sometimes take a bit of searching. Glad you found what you needed without any fuss.
Claire,
TWW Support Team
Disappointing service
Great range of items fast delivery to post out but really disappointing customer service when there is an issue. No return phone calls as promised. poor attention to details when posting out damaged items. Such a shame as wouldn’t buy from them again.
31 July 2026
Reply from The Whisky World
Dear Glinda,
Thank you for sharing your feedback. We are truly sorry for the frustration caused by the damaged item and the missed phone call—this certainly doesn't reflect the high standard of service we aim to deliver.
Having reviewed your case, we can see that our team was able to reach a resolution via email in a timely manner, but we sincerely apologise that the follow-up call promised by our team member didn't happen. We are addressing this internally to ensure our communication is seamless moving forward.
While we regret the rough start, we hope you were ultimately satisfied with how your issue was resolved. We deeply appreciate your feedback, as it helps us improve, and we hope to have the chance to welcome you back in the future.
Sincerely,
Sam
TWW Support Team
Happyness
Very good packaging, the display box was excelent,and it arrived in good time. I am a happy man.
THANKYOU.
2 August 2026
Reply from The Whisky World
Hello Raymond,
Sounds like everything arrived just as you hoped, with the presentation box making a good impression too. Glad you're happy with the order.
Michelle,
TWW Support Team
Quick delivery for a birthday present.
Quick delivery for a birthday present.. good choice and prices...my son loved the whiskey..
3 August 2026
Reply from The Whisky World
Hello Elizabeth,
Glad the whisky arrived in time for the occasion and turned out to be a hit with your son. Thanks for sharing your experience.
Claire,
TWW Support Team
First class service easy to order and…
First class service easy to order and super fast delivery. The prices are also fantastic
2 August 2026
Reply from The Whisky World
Hello Lynne,
That's a nice, simple shopping experience from start to finish. Thanks for the kind feedback and for choosing The Whisky World.
Barry,
TWW Support Team
Very good selection and shipping was…
Very good selection and shipping was impressive and fast !
3 August 2026
Reply from The Whisky World
Hello Josefina,
A good range and a quick delivery certainly make things easier. Glad the order worked out well for you.
Michelle,
TWW Support Team
Happy to recommend
Came to this site for a Blair Atholl whisky that was recommended, to buy as a gift.
Price was good, and service excellent - arrived very quickly, packaged well, with a presentation box. Happy to recommend
*****
26 July 2026
Reply from The Whisky World
Hello Cindy,
Finding the right bottle for a gift can take a bit of searching so it's good to hear this one worked out well. Thanks for the recommendation.
Claire,
TWW Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.