The Wheel Specialist Reviews 

21,074
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who always provide exceptional advice and friendly guidance throughout the entire service process. Many consumers note that their previously damaged wheels look completely brand new after a remarkably quick, efficient, and reasonably priced refurbishment job. Some people were dissatisfied with the final finish, mentioning frustrating issues like poor paint matching, rough surface marks, or rapid lacquer failure. A few reviewers also reported experiencing accidental vehicle damage during the work and unhelpful customer service when attempting to resolve complaints.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt communication and helpful staff.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and professional... See more

Product

Customers consistently note ambiguous experiences with product quality, often reflecting polarized views on... See more

Quality

Customers had positive experiences with quality, often describing the results of their wheel refurbishments... See more

Price

People report positive experiences with price, describing costs as reasonable, competitive, and well worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake and Charlotte couldn't have been nicer or more helpful. After trying to find someone to sort my Rohana RC10'S, I took them to the Newcastle office. The resulting job is absolutely stunning. Perfe... See more

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Repair and Maintenance
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(21,074)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark thank you for looking after and…

Mark thank you for looking after and repairing my daughter’s alloy on her A Class Mercedes again at short notice. As always job well done and customer care is 2nd to none. Very highly recommended the team here know what they doing and Mark is fantastic will go the extra mile no matter what.

23 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 1 out of 5 stars

Shoddy work

Had repair on an alloy carried out which failed an MOT the very next day. Went back for an explanation and was given a well tried a testing list of excuses and had to pay again for the repair. The MOT garage told me the repair wasn’t great but still passed. Personally, don’t waste your money here look elsewhere. Shoddy work.

20 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Pete,

We’re really sorry to hear about your experience and that the repair didn’t meet your expectations. This isn’t the level of quality or service we aim to deliver. So we can look into this properly, please contact our Head Office team at info@thewheelspecialist.co.uk with your details and a brief summary of what happened.

Kind regards,
The Wheel Specialist

Rated 5 out of 5 stars

Very quick response to sorting my…

Very quick response to sorting my alloys. Really good finish.

2 March 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent service

I used the Segensworth Fareham branch of the Wheel Specialist I found them to be extremely well organised and professional.

I choose to have the wheel refurbishment done over a weekend dropping the car off Friday afternoon and collecting it Monday evening. The wheels were in desperate need of repair - they now look absolutely fantastic.

I am exceptionally happy with the quality of the work and the quality of the service and I will definitely use the company again

19 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Replaced my wheel

Replaced my wheel. My tyre now longer goes flat quick. They’re polite, quick. 100%. Will be returning for my other wheel soon

21 January 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

5 stars

Absolutely brilliant service provided by Alan, David and the team at The Wheel Specialist at Teeside.
Superb communication about the job with full explanation provided before hand.
And the wheel refurbishment was spectacular like a brand new alloy.
Thanks a million.

15 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

The boys where very professional

The boys where very professional
Great job done .
Thank you 👍

17 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 1 out of 5 stars

**Avoid Leicester Branch**

**Avoid Leicester Branch** - Please avoid the Leicester branch and TWS in general. DO NOT USE THEM. I dropped off my car to have the 4 wheels refurbished. Upon collecting the car on the Friday evening, i noticed that the drivers side door sill had been damaged by them incorrectly and carelessly jacking up the car. After contacting the branch direct and taking the car back to be inspected, David the director there firstly dismissed any involvement etc, then reluctantly said i need to get quotes for the repair. I sent off a quote but had no response from David. he completely ignored me for 3 weeks I then escalated to the head office customer services, who subsequently strung me along for over 5 months to finally dismiss the damage despite supplying a quote for repair AND all the images of damage, full timelines and all info etc. They claim on their website they have full insurance to cover any damage to your car, but in reality they damage your car, string you along, get you to try and get multiple quotes for a repair then just dismiss any liability. DO NOT USE these people. They damage your car as they are understaffed and are careless and then take no responsibility to repair it when you flag the damage. The customer charter on their website is a JOKE. Please avoid them if you want to get your car back without damage to it!! Please use a different company to refurbish, i took my car there to come back better than it arrived, but the bad damage to the sill of my car form them jacking it up was terrible.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Had my diamond cThe Wheel Specialist St Albansut gloss black wheels…

Had my diamond cut gloss black wheels refurbished here. Within six months, they turned a faded dark blue. I went back expecting a fix — instead, I got gaslit. I was told it was my fault for using the wrong cleaners, even though my car is professionally washed.

Their expert said the lacquer was fine and the wheels just needed polishing. I paid 100 pounds. They polished. Still blue.

No admission of fault — just a 50% discount to do it all again (after first offering 20%off). I politely declined — trust was gone the moment they started with the gaslighting.

Fast forward a few years, the time had come to change the tires, and lo and behold, the inner barrels were faded dark blue too. Unless my wheels started sneaking out for sunbaths and spa days, this was not caused by washing. So yep, I was right all along — who would have thought.

A real wheel specialist then told me the likely issue was the powder coat — something this place never admitted.

I knew one of the wheels was cut too deep during the original job, which means it cannot be re-machined. Because of this, all four wheels now need to be refinished by hand — a much slower and more expensive process, costing double the price.

If you enjoy excuses, blue wheels, and paying more to fix someone else’s mistake — this is your place.

16 October 2024
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Thank you for taking the time to share such a detailed account of your experience. We’re very sorry to hear about the issues you’ve had and that you left feeling disappointed with both the outcome and communication. This isn’t the experience we want for our customers.

If you could please contact us on twshead@thewheelspecialist.co.uk with an invoice number for us to locate the job and we will ensure its full investigated and addressed appropriately

Kind regards,
The Wheel Specialist Head Office

Rated 5 out of 5 stars

Excellent service

Excellent service, from initial contact, quote and job completion in 2 days. Mercedes stock wheels returned to factory finish. Dropped off car day one, wheels removed, tyres removed, refurbished, powder coat and bake, tyres replaced with new valves and balanced, refitted to vehicle, collected day two. Highly recommended !

9 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Help fitting tyres

I brought a new set off alloy wheels but struggled to find someone to fit the new tyres,I popped in with no booking and was told they would help me out and they did! Polite friendly staff and very helpful

14 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent refurbished XF jaguar wheels

Had the 4 wheels on my XF jaguar refurbished today
Excellent personal friendly service and results exceptional
Well done

13 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Brilliant service

Brilliant service, communication was great, the work was superb and the receptionist - especially- was so nice and helpful - can’t thank them enough 👍👍👏👏

9 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Vw T5 wheels

Very welcoming, Friendly and professional, Refurbished my Volkswagen T5.1 wheels To a very high standard would most definitely use again and recommend!

1 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Great & efficient service

Great & efficient service. I accidentally scuffed one of my alloys. Dropped my car off on the Monday & got a call Tuesday to pick it back up. Great work & a reasonable price. Thanks guys.

10 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Great people

Great people. Good job. Brilliant result on a set of very badly eroded alloys.

8 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Very good service.

Very good service.

30 April 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Nice guys did a lovely job…

Nice guys did a lovely job refurbishing my 4 diamond cut alloys would certainly recommend them thanks guys

8 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Fast, Efficient, Pleasent

New car with 4 kerbed wheels, I let them choose the colour for refurb that suited the car.
Chrome Black made the wheels complement the car perfectly. Instantly liked upon viewing, a great choice, 24 hour service. No pressure sales, felt comfortable to talk with, offered honest opinion, will use again and again when needed.

2 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

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