The Wheel Specialist Reviews 

21,074
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional service, noting that their damaged alloy wheels look completely brand new after a fast and efficient refurbishment process. People also consistently appreciate the very reasonable prices, clear communication, and helpful expert advice provided throughout the entire appointment and booking. However, some people mentioned frustrating issues regarding poor paint matching, visible drip marks, or rapidly peeling lacquer on their newly treated wheels. A few reviewers additionally shared instances of accidental vehicle body damage occurring during the service or persistent problems with the quality of specific repairs.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpful and welcoming staff.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, friendly,... See more

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. While many... See more

Quality

Reviewers highlight positive aspects of quality, noting that refurbished wheels frequently look brand new and... See more

Price

Consumers find price to be positive and note that the final costs are very reasonable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my 4 series to Cwmbran, they couldn't have been more helpful. I decided to switch from my heavily corroded diamond cut finish, to a superb dark metallic grey. Superb choice, superb finish, supe... See more

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Repair and Maintenance
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(21,074)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TWS Openshaw Manchester are really…

TWS Openshaw Manchester are really efficient. They did a great job which exceeded my expectations in a very short time frame. Not often you get great service these days, but I did at The Wheel Specislist Manchester

25 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 2 out of 5 stars

Sent home with leaky valve

The wheel looks fine and they seem to have fixed the leaky rim. BUT they sent me home, a 30 minute drive, with a leaky valve which meant that for at least 20 minutes I was driving with the TPMS warning and the pressure was down to 10.
I had to get help from my son in law to get the wheel off and the spare put on.
The next day they fixed the valve and kindly told me they would not be charging for the replacement, but refused any other compensation in spite of the huge inconvenience and potential danger from the nearly flat tyre.
I’m not happy and would not recommend them for their customer relations.
Richard Taylor

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Wheel repair

Dropped my wheel off and the repair was completed quickly. Quality of (weld) repair is good too.

15 February 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

First class service from start to finish

Following receipt of a quote I rang and spoke to Mark who was extremely helpful throughout the experience providing a professional service from start to finish. I had all 4 wheels colour changed to gloss black and must say the guys have done an amazing job. Highly recommend this company.

18 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic repair and super quick…

Fantastic repair and super quick time. Excellent service.

13 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Triumph speed triple 1050rs wheels

Excellent service and very friendly, I wanted a specific finish and they delivered exactly what I wanted and the quality is 1st class

12 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

First class service and recommendations…

First class service and recommendations from Lee at the front desk. The guys have done a great job on my Mercedes GLC alloys, transformed the look of my motor.

12 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Wheel repair and refurbishment

Excellent service from Mark and the boy's in Swansea. The whole experience was brilliant start to finish.

13 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 1 out of 5 stars

Wheel Specialists Aberdeen incompetence

Funny that my previous 1 star review has disappeared. The worst alloy wheel refurbishment “specialists” in Aberdeen. Van side damaged when two wheels were being refurbished. Their shacky environment is not safe to store vehicles in. They took no responsibility for the damage. £150 repair at John Clark to remedy the Wheel Specialists Aberdeen incompetence. I’m not going away. You can delete my reviews all you like. I will just post again.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great on the phone

Great on the phone. Easily made appointment.very pleasant staff. Pas probleme!

7 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

A great team

All did not go perfectly well first time but as a company their approach and resolution was first class. I have used TWS before and I would use them again. A great team. Well done Jake.

6 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent service

Excellent service

6 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent service & great staff

Excellent service & great staff. Very helpful. Going back again today

30 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Power Coating wheels

Very professional from the initial quotation to the completed works. Kept informed throughout the whole process and any issues were handled with no fuss. Rachel in the Cwmbran office was an excellent point of contact.
Importantly the finished product was super and gives the car a great look.

31 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent service from a great team!

Yet again the service I recently received from the guys at The Wheel Specialist in Llansamlet, Swansea was second to none! On arrival, Adrian greeted me with the utmost politeness, friendliness and professionalism and said he’d make every effort to complete the repair to my slightly curbed alloy as soon as possible. We agreed on a very reasonable price and the job was completed to the excellent standard I’ve come to expect from them. When I returned to collect my car, Mark was equally friendly and professional in his approach. I cannot recommend Adrian, Mark and the team highly enough and wish the business continued success!

28 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Amazing caring service Simply the best !

Amazing caring service , from start to finish, my Aston Martin DBS , wheels were looked after . Full instructions of the process so easy , and the end result is fabulous.
Wheels look BRAND NEW .
100% recommend them to all car owners who want the best wheel refurbishment.

22 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent helpful team from my first…

Excellent helpful team from my first enquiry to the work being completed

28 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Look like new wheels

Great service from start to finish at the Cardiff shop. Wheels were corroded and kerbed but couldn’t be diamond cut as they were at their limited. Had them dipped and sprayed to original colour and they look absolutely amazing - just like new.

29 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Great Job from start to finish

The fellas at the wheel specialist did a great job from start to finish . organizing the appointment , receiving the car doing the work and returning the vehicle. Great value as well the works completed make the wheels look brand new

20 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

My alloy wheels were in a terrible…

My alloy wheels were in a terrible pitted condition and needed a full refurbishment. They did a brilliant job from my initial contact to the collection of the finished job. I am very pleased with the results and the professionalism of this company.

24 October 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

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