I've bought from Weston Biltong on quite a few occasions now and they never disappoint. I can't believe I spent so many years getting far inferior biltong from others, this is definitely the best avai... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The quality and taste are the biggest attraction’s for me. Their Biltong just melts in your mouth. Very very satisfying. The ordering process is simple and the turnaround times are quick. I find the... See more
Company replied
I've been buying from Weston for a couple of years now and their lean biltong is the best I've found and I've tried a lot during my high protein diet. The flavour variety is brilliant. The thing that... See more
Company replied
The biltong was delicious with a delicate mild flavour. So glad to have found a supplier of Freshpak Rooibos tea. Everything was well within the use by date. I'm already planning my next order. Very q... See more
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Company details
Written by the company
Multi Award winning Biltong at its very best, we are delighted to of been crowed not only Dabbers Den winners in 2018, but we can add to the list "Best Small Food Producer in Cheshire" after an historic awards evening in Chester in April 2019. Once again we are delighted to of been recognised not just for our stunning range of products but also how we conduct our business. Add a few more like now Nantwich Show Small Producer Award, South Cheshire Small Business Award and now crowned with a Great Taste Award. We are possibly the most multi decorated Biltong Company you can find. We are delighted to say we are the very first UK based company to have enrolled on the NFUs Back British Farming campaign. Back British Farming is the NFU’s public-facing campaign, driving support for the British food and farming sector through simple actions like buying British produce, enjoying the countryside responsibly, and spreading the word with friends and family. And now we only use 100% Renewable energy in all our products which we believe is another first for any Biltong Company in the UK we really do lead the way not just in flavour selection but innovation also. We do all we can when its comes to environment this includes our purpose built show stand been made from 100% Recycled products and now looking at the addition of Solar Panels to our purpose built facility in Cheshire. Take in to account as well 7 generations of Farming Knowledge and family History from South Africa we really think the experience we have in our blood adds up to something truly unique. Like we say #NotAllBiltongIsBlackAndWhite We only use 100% British Beef 100% of the time. Check out our massive range of flavours plus use our simple no commitment subscription service and save more. You really don't need to go anywhere else for you Biltong fix!
Contact info
Unit 114 The Courtyard, CW2 5PR, Crewe, United Kingdom
- 01270 382386
- info@thewestonbiltongcompany.co.uk
- thewestonbiltongcompany.co.uk
4.7
Excellent
536 reviews
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Replied to 100% of negative reviews
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Really good Biltong.
2 January 2024
Reply from The Weston Biltong Company
Hi David
We cant argue with a review like that, thank you so much for backing a small family business it really does make a difference.
Thanks again
Team WBC
Super friendly staff & amazing biltong
Super friendly staff. Order delivered very fast, and we love the BBQ biltong. Strongly recommend.
1 January 2024
Reply from The Weston Biltong Company
Hi
Thank you for leaving a review on here, seeing comments like this make all the hard work worth it !
Thanks again
Team WBC
I ordered some beer and my age was…
I ordered some beer and my age was successful verified online.after waiting for days they later told me I don't qualify to buy the beer and refunded me the money which doesn't make sense because I'm 28..
25 December 2023
Reply from The Weston Biltong Company
Hi Eneless
Thank you so much for highlighting the fact we take the selling of Alcohol on line very very seriously and will not under any circumstances send any alcohol orders out that don't pass our on line verification process (Fully approved by Trading Standards)
Quickly looking at your order that came in on
25th Dec 2023 15.36 (Christmas day), you then got in contact with us on the 27th December 2023 10.10am (Via Our on line messaging service) and 10.16am (Via email) asking when you order would be delivered.
We cant apologise enough and are truly very sorry that we didn't get in touch via a phone call until the 27th December 10.18am (1min 10sec phone call) to explain that you had not passed our legally required age check to allow us to send out your order. We had clearly displayed on our on line store that any orders made after the 18th December 2023 would not be sent until after the 4th Jan 2024 as we were closed. We made the decision to call you and let you know that your order would not be sent out for two reasons the main one that you had failed our on line Age verification process (A legal requirement when selling Alcohol on line) and that we guessed you would be needing the order asap. As its the season of good will (even when we were closed) we called you to explain this and offered you an immediate refund on your order so you could source your requirements else where in case you needed in over Christmas you accepted this and the refund was processed at 10.21am. Yes you did explain that you were 28, (sadly this declaration over the phone isn't sufficient to verify your age and can not submitted in court of law as evidence) and asked why we couldn't send it and again we explained that we have some very stringent rules and regulation when selling Alcohol on line and we are not prepared to send any orders out that fail our age check process, this would be breaking the law and carry's a possible custodial sentence.
We are a little confused about your statement of "Waiting days" yes you were but we were at the time of your order coming in enjoying our Christmas Dinner with our family.
Just to recap
25th Dec 2023 3.36pm Order came in to us (Failed age verification)
27th Dec 2023 Email and message received 10.16am.
27th Dec 2023 Called you at 10.18am to explain your order would not be sent due to failing our age verification process (Required by UK law)
27th Dec 2023 Full refund processed at 10.21am.
Please remember that at no point during this interaction we were open for business.
Many Thanks for looking up a small family business and wish you a very Happy New Year.
All the best Team WBC
Reply from The Weston Biltong Company
Hi Sarah
Massive thank you for taking the timeout to leave a great review about what we do. Especially at this time of year it really does make the whole team smile.
Thanks again
Team WBC
A really interesting selection and a…
A really interesting selection and a perfect gift for my husband. Tastefully packaged and arrived in good time. I've given a 4 but come Christmas day when he's munched his way through I'm sure it'll increase to a 5!
3 December 2023
Reply from The Weston Biltong Company
Hi Janice
Delighted to see your gift set has arrived in perfect condition and you love the look. Will be waiting on the 5 Star update over the Christmas period ;0).
Thank you so much for backing a family business and we hope you have a fabulous Christmas
Thanks again
Team WBC
Nice flavour good quality
2 December 2023
Reply from The Weston Biltong Company
Hi Chris
Delighted to see that love what we do here as a small family business it does make a massive difference to what we do.
Thanks again
Team WBC
Reply from The Weston Biltong Company
Hi
Delighted to see that you love what we do and how we do it as a small truly independent company it really does make us smile.
Many Thanks
Team WBC
Great products and very helpful staff
Prompt delivery although one of the products was past its ‘best before’ date. Contacted the company who were very helpful, apologetic and advised that this was an unusual occurrence and that they would look into it/immediately refunded me.
I would definitely recommend this company.
5 December 2023
Reply from The Weston Biltong Company
Hi Jane
Thanks for taking the time to leave a review about what we do.
Glad we could get the issue resolved quickly, and thank you for your understanding.
Many Thanks
Team WBC
Quality product
Quality product, variety of choices available, prompt service, quick delivery, fair price.
26 November 2023
Reply from The Weston Biltong Company
Hi Graham
We cant argue with reviews like that, as we make all our own Biltong its great to see people loving what we do.
Thanks again
Team WBC
Horrible Taste and Smell
The delivery was fast however the exoctic biltong gift set smelled and tasted like rotton meat. I am highly disappointed because this was a gift for a very important person and everything was disgusting. I will definitely not be buying this again or recommending these products to anyone. Save your money people!
24 November 2023
Reply from The Weston Biltong Company
Hi Shivani
Thank you for taking the time to leave a review about what we do here, as a small family business its very important to us to gain feedback on what we do, good or bad.
We have searched all our inboxes and phone records etc and cant seem to find any contact from you re any issue you have had with what we do, this review is the first instant we have seen highlighting any concerns you have had with anything we do.
We do offer a full refund on any unopened packs you have if you are unhappy in any way (As per and T and c's).
We have reached out to via email to gain more details about your experience with our products.
Thanks again for taking the time to look up a small family business at this time.
Many Thanks
Team WBC
Great all round!
Great tasting product in a range of flavours and incredible customer service as well. Five stars and highly recommended.
31 October 2023
Reply from The Weston Biltong Company
Hi
Massive thanks for taking the time to leave a review about what we do here, as we are a small business its great to see you loving what we do and how we do it, especially at this time of year.
Many Thanks
Team WBC
Good website and quick delivery
1 November 2023
Reply from The Weston Biltong Company
Hi John
We love that you love what we do and love our website, even as a small family business we really do take pride in how we resent ourselves.
Team WBC
Efficient delivery and delicious…
Efficient delivery and delicious biltong! Annoyingly we’ve managed to nearly finish a kilo in three days… will be ordering again soon!!
1 November 2023
Reply from The Weston Biltong Company
Hi Seb
Looks like you love what we do a LOT!
We look forward to seeing your next order pop in.
Thanks for backing a small family business it really does mean a lot!
Team WBC
Good product and prompt delivery
1 November 2023
Reply from The Weston Biltong Company
Hi Philip
Looks like you have had a great experience with our product and service. It really does make us smile we see things working like they should. We take pride in all areas of what we do cant thank you enough for taking the time to drop a cracking review.
Thanks again Team WBC
Fantastic Biltong.
Great products albeit very expensive. Only problem with Biltong? Very 'moorish'. I cannot stop eating it so I ration it now to 100 grams at a time. I have just received the 2.5kg pack which contains 10 x 250grams of different flavoured Biltong. All superb. I prefer the lean which does have some fat obviously and is moist. All in all a great evening treat with a glass of red wine!
1 November 2023
Reply from The Weston Biltong Company
Hi Steve
Looks like you have found the prefect way to enjoy our Biltong a lovely glass of Red just perfect!
Many Thanks Team WBC
Quick delivery just what we wanted
31 October 2023
Reply from The Weston Biltong Company
Hi
We have tested a few delivery option and found that our current operator is best and looks like you have noticed as well.
Many Thanks
Ryan
Reply from The Weston Biltong Company
Hi
Delighted to see that our courier service is as good as our Biltong. Thanks for order it really does make a difference to what we do.
Thanks again Team WBC
Slow delivery
30 September 2023
Reply from The Weston Biltong Company
Hi
Thanks for taking the time to leave a review about what we do.
Looking at your order it was -
Made on Saturday 30th September
Your Biltong was freshly cut and packed late on Monday 2nd October.
Dispatched on Tuesday 3rd October
And delivered on Friday 6th October.
We can only apologise on behalf of our couriers for the slight delay in getting your order to you. With 99% of our orders being delivered on time or normally sooner it sad to see this one has been sadly delayed. We are a family business and pride ourselves on not just what we do but how it's done, you can can rest assured we will be having stern words with our couriers re this delay.
Many thanks
Team WBC
I got what I wanted on time
I got what I wanted on time
there were no excuses whatsoever
They are doing a splendid job
28 September 2023
Reply from The Weston Biltong Company
Hi
Massive thanks for taking the rime out to leave a great review it really does make us smile, thank you so much for backing a small family business.
Thanks again
Team WBC
Fantastic store
Fantastic store, great prices and lovely people. Would recommend it to all
4 October 2023
Reply from The Weston Biltong Company
Hi Tracy
Thank you for taking the time out to leave a review about what we do here, it really does make it worth while when we see people are loving what we do.
Thanks again and see you again soon
Team WBC
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