The Weston Biltong Company Reviews 

536
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and flavorful products, noting that the wide variety of available snacks and the simple ordering process are exceptionally satisfying. People also mention the remarkably fast shipping, friendly customer support team, and careful packaging that consistently keeps every single item fresh and intact. Some reviewers were not happy with occasional delivery delays, extended waiting times, or unexpected shipping issues that negatively affected when their packages arrived. A few consumers additionally reported instances where products were exposed to heat during transit, leading to melted treats or noticeable quality concerns.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing taste, fresh quality, and... See more

Quality

People report positive experiences with quality, highlighting the delicious taste, great flavours, and... See more

Delivery service

Customers report great satisfaction with the delivery service, frequently highlighting quick shipping times... See more

Order

Users describe positive interactions with order, highlighting the easy and simple online ordering system.... See more

Service

Consumers find service to be positive, highlighting quick delivery and excellent overall experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from Weston Biltong on quite a few occasions now and they never disappoint. I can't believe I spent so many years getting far inferior biltong from others, this is definitely the best avai... See more

Company replied

Rated 5 out of 5 stars

The quality and taste are the biggest attraction’s for me. Their Biltong just melts in your mouth. Very very satisfying. The ordering process is simple and the turnaround times are quick. I find the... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Weston for a couple of years now and their lean biltong is the best I've found and I've tried a lot during my high protein diet. The flavour variety is brilliant. The thing that... See more

Company replied

Rated 5 out of 5 stars

The biltong was delicious with a delicate mild flavour. So glad to have found a supplier of Freshpak Rooibos tea. Everything was well within the use by date. I'm already planning my next order. Very q... See more

Company replied


Company details

  1. Meat Processor
  2. Fresh Food Market
  3. Gourmet Grocery Store
  4. Grocery Store
  5. South African Restaurant
  6. Wine Store

Written by the company

Multi Award winning Biltong at its very best, we are delighted to of been crowed not only Dabbers Den winners in 2018, but we can add to the list "Best Small Food Producer in Cheshire" after an historic awards evening in Chester in April 2019. Once again we are delighted to of been recognised not just for our stunning range of products but also how we conduct our business. Add a few more like now Nantwich Show Small Producer Award, South Cheshire Small Business Award and now crowned with a Great Taste Award. We are possibly the most multi decorated Biltong Company you can find. We are delighted to say we are the very first UK based company to have enrolled on the NFUs Back British Farming campaign. Back British Farming is the NFU’s public-facing campaign, driving support for the British food and farming sector through simple actions like buying British produce, enjoying the countryside responsibly, and spreading the word with friends and family. And now we only use 100% Renewable energy in all our products which we believe is another first for any Biltong Company in the UK we really do lead the way not just in flavour selection but innovation also. We do all we can when its comes to environment this includes our purpose built show stand been made from 100% Recycled products and now looking at the addition of Solar Panels to our purpose built facility in Cheshire. Take in to account as well 7 generations of Farming Knowledge and family History from South Africa we really think the experience we have in our blood adds up to something truly unique. Like we say #NotAllBiltongIsBlackAndWhite We only use 100% British Beef 100% of the time. Check out our massive range of flavours plus use our simple no commitment subscription service and save more. You really don't need to go anywhere else for you Biltong fix!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(536)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent selection of goodies from SA

Excellent selection of goodies from SA. Little home comforts that spark all the joy and nostalgia of growing up in South Africa

3 September 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Danni

Thanks for taking the time out to leave a review, we really do think you have manged to sum just what we aim to do beautifully, please do keep an eye out for new products been added very soon.

Thanks again
Team WBC

Rated 5 out of 5 stars

Gem squash

Gem squash. Great quality!

3 September 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Oh yes its that time of year when we see Gems in store, might try growing our own next year!

Massive thanks
Team WBC

Rated 1 out of 5 stars

Order was cancelled

Order was cancelled. Had to be refunded.

27 August 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Aby
Many thanks for taking the time to leave a review about what we do, granted it's left us a little confused.
You kindly placed an order with us for an item sadly we didn't have stock to complete (some times this happens) and we were unable to gain stock any time in the near future, so at the earliest convenience we emailed you to let you know and processed a full refund so you could source your items elsewhere.
Would we like to thank you for highlighting how quickly and professional we deal with situations such as this. Please do let us know if you believe we could of dealt with this situation in a more appropriate way. Bearing in mind we had no stock of the item and could not source any in the immediate future.

Many thanks for looking up a small family business.

All the very best
Team WBC

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Would highly recommend. Thank you 😊

30 July 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Collen

We are delighted to see you love what we do and how we do it, as a small family business its just what we aim to do and to see reviews like this makes the whole team smile.

Massive Thanks
Tam WBC

Rated 5 out of 5 stars

Phenomenal as always

Phenomenal as always. Quality is always excellent and the flavours are fantastic. Aside from original, favourites have to be Rosemary & Garlic and Sticky Maple.

27 July 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Mike

Love the fact yo love what we do, thank you for your continued support.

Team WBC

Rated 5 out of 5 stars

A Taste of home!

Always a pleasure to deal with these guys! A little taste of home for a very reasonable price and swift delivery!

25 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Julia

Thank you for taking time out to leave a review about what we do here and how we do it.
We do aim to keep our prices as fair to everyone as possible, we truly do believe in great value and quality at the same time.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Order arrived promptly and questions…

Order arrived promptly and questions answered.

30 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Robert

Thanks for taking the time out to leave a review about our little family business. Looks like yo just love what we do and how we do it and that's what makes its all worthwhile.
Massive thanks
Team WBC

Rated 5 out of 5 stars

I am a great fan of old style food an…

I am a great fan of old style food an how they used to preserve it an this fits the bill every time really,really tastey

25 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi James

Delighted you love how we do what we do and keeping it real! Its takes a lot more time to make our Biltong than most but wed truly do believe its worth it.
Massive thanks for back us it really does make a difference to us!
Thanks again
Team WBC

Rated 5 out of 5 stars

Great service

Great service, quick delivery

29 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Andrew

You just summed up in one review just what we try to do here, as a small family business doing this right is at the heart of what we do.

Thanks again
Team WBC

Rated 5 out of 5 stars

excellent service,very quick

excellent service,very quick. the biltong and wors is top quality, on a par with good South African products.

27 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Trevor

Delighted to see your love what we do and how we do it, as a small family business we really appreciate taking the time out to leave a great review.

Thanks again
Team WBC

Rated 5 out of 5 stars

Great service,great price and even…

Great service,great price and even better taste.. best I've tried

26 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Matthew

Its great reviews like this that make all our hard work worth it, thanks for talking the time to leave a great a review it really does make a difference.

Thanks again
Team WBC

Rated 5 out of 5 stars

Amazing products

Amazing products from true saffas who know how to make biltong and also efficient delivery service. Will need to order again soon to get more!

25 June 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Kate

Thanks for the great review it really does make each our team smile when we see comments like this.

Thanks again
Team WBC

Rated 5 out of 5 stars

Great communication and product

Great communication and product. Camphor cream is the best, been using it for 20 years and will never stop

28 May 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Tamara

Delighted to see you love what we do and what we sell.
Thanks again for looking up a small family business it really does make a massive difference to what we do.

Team WBC

Rated 5 out of 5 stars

Ace shop

Ace shop! Great to have SA stuff available

27 May 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Paul

Cant argue with you on that one, keep popping back as we have more and more items been added all the time.

Thanks again
Team WBC

Rated 4 out of 5 stars

Was given incorrect information

Having sampled more I am happy to say that the product does taste very good and I am very happy with the biltong

11 May 2024
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Lee

Many thanks for taking the time out to leave a review about what we, it does make us a little sad to see reviews like this, we totally appreciate that we can not hit the spot with all biltong lovers but as you can see from the hundreds of fabulous reviews we don't often get it wrong and for that we can only apologise for not appealing to your particular taste.
As per our Terms and conditions we offer a full refund on any unopened packs that you still have, however we have checked our systems and can only see one order from you on the 27th May 2022 (2 years ago) Sadly they will now be unable to be returned.
We appreciate you may of bought this at an event we have attended in the recent past or called in to our shop if so our offer to refund any unopened packs still stands if that's the case. Please do let us know where and when the purchase was made if this is the case.
Please do let us know if you wish to return them for a refund.
All our prices are clearly displayed in our store and online so are clearly visible to all, again we are a little sad that you feel we are expensive as we do our very best to be competitive and at the same time run a business. All our biltong is hand made by us using our unique blend of spices and not mass commercially produced using cheap imported spice like quite a few others this is obviously reflected in some of our prices.
As always we have checked all our email in boxes, social media etc and can't find any correspondence from yourself re not been happy with our products, this is the first indication we have seen that you weren't happy.
Upon further investigation we have found a previous review from yourself back in May 2022 which reads "Great product very tasty the closest thing I have tasted to genuine South African biltong" we are now left a little confused. Please do reach out so can help.

Thanks again for looking up a small family business.
Team WBC

Rated 5 out of 5 stars

Love and support from France!!

Love and support from France!!! food was amazing

4 April 2024
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Looks like what we do is loved everywhere, we cant argue with that.

Massive thanks for your support

Team WBC

Rated 5 out of 5 stars

Great product and great delivery times

Great product and great delivery times

29 March 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Thanks you for taking the time out to leave a review about what we do and how we do it. As a growing family business its important for us to make sure we are getting it right not just with our products but how we do it as well.

Thanks again
Team WBC

Rated 5 out of 5 stars

Too delicious to last

Excellent product that sadly was rapidly consumed!

26 March 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi John

What a stunning review LOL. The good news is we are making fresh biltong all the time and always have fresh stock in ready for immediate dispatch.

Thanks again
Team WBC

Rated 5 out of 5 stars

5 star would recommend to a mate

5 star would recommend to a mate

26 March 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Owen

Can't fault you and please do keep recommending what we do, as a growing family business it really does make a massive difference.

Thanks again
Team WBC

Rated 5 out of 5 stars

Go Springboks!

The item was received quickly and was of high quality! Would highly recommend! :)

25 March 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Thank you for taking the time out to leave a great review. We are a small family business so seeing reviews like this pop through is fabulous
Thanks again
Team WBC

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