The Weston Biltong Company Reviews 

535
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and flavorful products, noting that the wide variety of available snacks and the simple ordering process are exceptionally satisfying. People also mention the remarkably fast shipping, friendly customer support team, and careful packaging that consistently keeps every single item fresh and intact. Some reviewers were not happy with occasional delivery delays, extended waiting times, or unexpected shipping issues that negatively affected when their packages arrived. A few consumers additionally reported instances where products were exposed to heat during transit, leading to melted treats or noticeable quality concerns.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing taste, fresh quality, and... See more

Quality

People report positive experiences with quality, highlighting the delicious taste, great flavours, and... See more

Delivery service

Customers report great satisfaction with the delivery service, frequently highlighting quick shipping times... See more

Order

Users describe positive interactions with order, highlighting the easy and simple online ordering system.... See more

Service

Consumers find service to be positive, highlighting quick delivery and excellent overall experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from Weston Biltong on quite a few occasions now and they never disappoint. I can't believe I spent so many years getting far inferior biltong from others, this is definitely the best avai... See more

Company replied

Rated 5 out of 5 stars

The quality and taste are the biggest attraction’s for me. Their Biltong just melts in your mouth. Very very satisfying. The ordering process is simple and the turnaround times are quick. I find the... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Weston for a couple of years now and their lean biltong is the best I've found and I've tried a lot during my high protein diet. The flavour variety is brilliant. The thing that... See more

Company replied

Rated 5 out of 5 stars

The biltong was delicious with a delicate mild flavour. So glad to have found a supplier of Freshpak Rooibos tea. Everything was well within the use by date. I'm already planning my next order. Very q... See more

Company replied


Company details

  1. Meat Processor
  2. Fresh Food Market
  3. Gourmet Grocery Store
  4. Grocery Store
  5. South African Restaurant
  6. Wine Store

Written by the company

Multi Award winning Biltong at its very best, we are delighted to of been crowed not only Dabbers Den winners in 2018, but we can add to the list "Best Small Food Producer in Cheshire" after an historic awards evening in Chester in April 2019. Once again we are delighted to of been recognised not just for our stunning range of products but also how we conduct our business. Add a few more like now Nantwich Show Small Producer Award, South Cheshire Small Business Award and now crowned with a Great Taste Award. We are possibly the most multi decorated Biltong Company you can find. We are delighted to say we are the very first UK based company to have enrolled on the NFUs Back British Farming campaign. Back British Farming is the NFU’s public-facing campaign, driving support for the British food and farming sector through simple actions like buying British produce, enjoying the countryside responsibly, and spreading the word with friends and family. And now we only use 100% Renewable energy in all our products which we believe is another first for any Biltong Company in the UK we really do lead the way not just in flavour selection but innovation also. We do all we can when its comes to environment this includes our purpose built show stand been made from 100% Recycled products and now looking at the addition of Solar Panels to our purpose built facility in Cheshire. Take in to account as well 7 generations of Farming Knowledge and family History from South Africa we really think the experience we have in our blood adds up to something truly unique. Like we say #NotAllBiltongIsBlackAndWhite We only use 100% British Beef 100% of the time. Check out our massive range of flavours plus use our simple no commitment subscription service and save more. You really don't need to go anywhere else for you Biltong fix!


Contact info

4.8

Excellent

TrustScore 5 out of 5

535 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(535)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Prompt service. Package arrived in perfect condition. It was only by chance I found this company online.

25 February 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Lorna

Delighted that you found us by chance and you love what we do and how much care we take with our deliverers, as a small family business we do our very best to make each and every order count.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Bought the 1kg box

Bought the 1kg box. Novel assortment of flavours. All I have tried have been very good 👍

29 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Mark

Delighted to see that you love what we do and our massive range of flavours.

Massive thanks from
Team WBC

Rated 5 out of 5 stars

Very satisfied

I was very happy with my order
Thanks once again.

27 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Praise

Thanks for taking the time out to leave a review what we do here at The Weston Biltong Company. Delighted to see you love what we do.

Thanks again
Team WBC

Rated 5 out of 5 stars

Great tasting fatty bilton

Great tasting fatty biltong. Exactly what it says on the tin. Will 100% be buying again.

27 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Ryan

Delighted you love our fatty Biltong, as make craft all our own Biltong it means we can hand select all the perfect pieces for our fatty range. Each and every one has been handed picked to our fatty Biltong what fatty Biltong should be ...fatty.

Thanks again for supporting a small family business it really does make a decent our customers see how much care we take in what we do.

Thanks again
Team WBC

Rated 5 out of 5 stars

Ordering was easy was able to find what…

Ordering was easy was able to find what I wanted. Delivery was super fast with plenty of updates.

28 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Debra

We are delighted to see you love what we do and how we do it. As a small family business its important that we offer great service and its fabulous when we see reviews just like this.

Thanks for takingthe time out to leave a stunning review.

Thanks again
Team WBC

Rated 5 out of 5 stars

Great quality

Great quality, I haven’t found biltong in the uk that compares to what you get in SA. But this definitely is the best I’ve had so far definitely order again.

27 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Tom

We just love receiving reviews just like this it makes all the hard work of making all our own Biltong really worth it.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Fantastic biltong and great people

Absolutely fantastic range of SA products and the biltong is without doubt the best in the uk! Also really friendly people.

3 February 2025
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Tom

Thank you for the great review its great to see reviews just like this it makes the whole team smile.

Thanks again
Team WBC

Rated 5 out of 5 stars

Tastes amazing

Tastes amazing. High quality product! Very satisfied.

27 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Adam

Its fabulous to see you love what we do here and have taken the time out to leave a review about what we do it really does make a massive difference to our family business.

Thanks Again
Team WBC

Rated 5 out of 5 stars

I ordered an item from this company and…

I ordered an item from this company and although it was out of stock at the time, I was contacted straight away and agreed an alternative which arrived quickly. Very happy and will be ordering again!

2 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Many thanks for leaving us a great review, as a family business we do our very best to offer excellent service when its needed and delighted to see we have manged that with your order.

Thanks again
Team WBC

Rated 5 out of 5 stars

Top bloke, great products, amazing service.

The owner is a super bloke, very knowledgeable and passionate about his products and what he does and also an interesting chat to have a general chit-chat with.
I've bought products when I met him at his stall at Chatsworth House Christmas Fayre, been to the shop which I didn't know was his, that was a fun coincidence and bought online.
The goods bought online were very well packaged, all recyclable packaging etc.
Very highly recommend.

6 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Pip

Delighted to see you again in our store, its a little warmer than what Chatsworth was LOL.
Glad to see you love what we do, where we do and how we do it.
Look forward to bumping into you again where ever that maybe LOL.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Good Biltong, good service

Blitong arrived on time and although I have only tried one flavour, it is very good and on par with anything supermarket bought in SA

2 January 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Mark

Thank you soo much for taking the time out to leave a review about what we do and how we do it. We love being a small family business making biltong the right way.

Thanks again for your support it really does make a difference to what we do.

Team WBC

Rated 5 out of 5 stars

Always good quality and quick delivery

Always good quality and quick delivery

24 November 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Peter

We are delighted that you love not just what we do but how we do it. As small family business its great to see our customers recognising what we do.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Great biltong and brilliant customer service

I purchased one of the 2.5kg packs with mixed flavours and not only is it delicious, but when I had a problem with one of the packs I immediately received a call back from the owner who solved it for me. Really appreciate the great customer service and will be purchasing a lot more in the future.

2 November 2024
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Thanks for taking the time out to leave an email and sorry to see you had an issue with one of the packs but delighted we managed to get it sorted quickly for you.
As a small family company we do our very best to make sure any issues are resolved as quickly as posisble.

Thanks again
Team WBC

Rated 3 out of 5 stars

Short Dated

The Beacon Sparkles I ordered arrived on time and no issue there at all. However, they arrived on 1st November 2024 with an expiry of December 2024 - this wasn't ideal to see.

1 November 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi

Thanks for taking the time out to leave a review about what we.
Looking at the same batch that your order came from the Best Before Dates are the 21st December and the 15th December. Your order was placed on the 29th October and received by you on the 1st November.
We only have one batch of each flavour you received and these were the longest dated ones we have, these were received form our importers the week before on the 23rd October. When we order form importers we can only get what stock they have with the dates they have on them. We would love to able to get longer BBD dates on all our products but sadly due the nature of importing it can be a challenge from time to time.
Also please remember the Best Before dates are only a guide as to when they should be consumed. See below quote from the EHO re Best before dates.

"The best before date, sometimes shown as BBE (best before end), is about quality and not safety. After the best before date listed on a product, the food will be safe to eat but may not be at its best. Best before dates appear on a wide range of foods including:

frozen foods (such as peas, chips and ice cream)
dried foods (such as pasta and rice)
tinned foods (such as baked beans and canned tomatoes)
cheese
The best before date will only be accurate if the food is stored according to the instructions on the packagin".

Not to be confused with Use by Dates which are are about safety and not quality.

Also we offer a full refund on any product your not happy with (Must be unopened and in the same condition it left us in) see our T and Cs. If you wish to take this up with us please return to
Unit 114 Radway Green Business Park
Alsager
CW2 5PR

Many Thanks for supporting a small family business.

Team WBC

Rated 5 out of 5 stars

The best and most reasonably priced…

The best and most reasonably priced jerky I've ever purchased. Ordered 4 flavours, including the chilli and I still have PTSD to this day due to how spicy it was. The standard salt and pepper is amazing, but the salt and vinegar was a delicious surprise! Would highly recommend.

29 October 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Conor

Massive thank yo for taking the time out to leave a review about what we do and how you love it, as a small family business it really does make the whole smile.

Thanks again
Team WBC

Rated 5 out of 5 stars

Quality Product

Easy ordering process, quickly delivered and a super quality product.

25 September 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Chris

Love you have found our ordering process a simple and easy one and our delivery just as slick, as a small family business we really do aim to that extra mile to make life easy.

Massive thanks
Team WBC

Rated 5 out of 5 stars

Just made my daughter’s day by getting…

Just made my daughter’s day by getting SA crisps and sweets and her favourite chilli bites! The biltong is super moist and just the right spices! Oh and there is a little alcohol section that I took advantage of!!

1 October 2024
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Jamie

Delighted to see that you love what we do and your daughter loves our Chilli Bites as well.

As a small family company it really does make us smile .

Massive thanks
Team WBC

Rated 5 out of 5 stars

My husband absolutely loves the taste…

My husband absolutely loves the taste of this biltong! It’s reasonably priced, delivered very promptly and well worth the money.

27 August 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Gemma
We just love seeing reviews like this, as we are a family run business and make all our own Biltong its great to hear of our customers loving what we do.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Excellent selection of goodies from SA

Excellent selection of goodies from SA. Little home comforts that spark all the joy and nostalgia of growing up in South Africa

3 September 2024
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Danni

Thanks for taking the time out to leave a review, we really do think you have manged to sum just what we aim to do beautifully, please do keep an eye out for new products been added very soon.

Thanks again
Team WBC

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