George, Em & Tim were super helpful in answering the questions I had about buying my wing. I felt assured that I was going to be happy with my purchase and I absolutely have been! I swung by the sh... See more
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I needed a wetsuit for my daughter who is 6’2” and tried the usual outlets in person and online-hopeless! Then I found the Watersports Centre which is literally around the corner from where I live. Ge... See more
Company replied
Really great company. Customer support gives out fast replies with precise information on what's going on with your order. The wetsuit is top class as well! Only one I've been able to find that f... See more
Company replied
I called in to ask if anyone could help me with a valve problem on my paddle board. I was met by a very friendly lady who asked me inside. I took my board in and was met by George who sorted my proble... See more
Company replied
Company details
Written by the company
The Watersports Centre - For all of your kitesurfing, SUP and winging needs.
Contact info
4A Solent Road, PO143LD, Fareham, United Kingdom
- 07542835125
- accounts@thewatersportscentre.com
- thewatersportscentre.com
4.9
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Watersports Centre
Thank you for your feedback Bruce, we are sorry again that the courier's information wasn't accurate this time. But, we are so pleased that we were able to assist you with this and clear up any unanswered questions on delivery time etc.
All the best,
The Watersports Centre Team
Knowledgeable staff, helpful advice, excellent communication
I had a lot of questions when upgrading my board and they helped me pick the best one for me based on my ability and location I ride. They never tried to sell me the most expensive. And the new board is AWESOME - their advice was spot on and my kiteboarding has improved overnight. Thank you!
Their communication was also excellent. When there was a possibility the delivery was going to be slightly delayed they let me know straight away. As it was, there was no delay because they managed to resolve the potential issue right away but it was nice to be kept updated just encase. I will definitely buy from them again.
18 June 2024
Reply from The Watersports Centre
Hi Geraint,
Wow thank you so much for this brilliant review. We are thrilled to hear that your kiting has improved with your new choice of board. Being able to assist riders like yourself is why we do this job - thank you so much!! We hope that you have many epic sessions with your new board.
All the best,
The Watersports Centre Team
Reply from The Watersports Centre
Thank you so much for this review, we are so pleased to hear that delivery time was quick and updates were informative!
Great super quick delivery
Great super quick delivery, great comms and she who must be obeyed loves the wetsuit :-)
2 July 2024
Reply from The Watersports Centre
This is all great to hear! Thank you so much for this review, we are glad that the wetsuit was a big success!
Great product at a competitive price
Great product at a competitive price. Shipped in good sustainable packaging and dispatched quickly
21 June 2024
Reply from The Watersports Centre
Hi there,
Thank you for much for this review. We are so glad that you enjoyed the service that you received! We are also so pleased that you noticed our sustainable packaging!
All the best,
The Watersports Centre Team.
Helpful and friendly advice
Very helpful and friendly company to deal with. Offered me some great advice over the phone before recommending a product. Will definitely be going to them again when considering an upgrade.
27 June 2024
Unprompted review
Reply from The Watersports Centre
Thank you so much for this very kind review. We are very pleased that we were able to assist you!
Wishing you all the best,
The Watersports Centre Team
Reply from The Watersports Centre
Hi Chris,
Thank you for these kind words! We are so glad that you enjoyed the experience with us.
All the very best,
The Watersports Centre Team.
Always
Always, great staff and fast delivery.
Simply the best company in that business.
Thank you
10 June 2024
Reply from The Watersports Centre
Hi Daniel,
Thank you so much for this amazing review! We are so grateful. We're very pleased that you have always enjoyed the buying experience with us.
Wishing you all the best,
The Watersports Centre Team.
Incredible service and best price out…
Incredible service and best price out there that I could find! The Watersports Centre, care and know their products and give you info without being pushy. They are turning in to my shop of choice!
10 June 2024
Reply from The Watersports Centre
Hi Deborah,
This is such a wonderful review to receive - thank you! We look forward to being able to assist you again in the future.
All the best,
The Watersports Centre Team.
Great customer service
Great customer service, I ordered the wrong size and I called them to explain they were all so helpful and made sure I received the right size.
Thank you so much!
Natalie
30 May 2024
Reply from The Watersports Centre
Hi Natalie,
It was a pleasure to be able to help. Thank you so much for this lovely review!
All the best,
The Watersports Centre Team.
Reply from The Watersports Centre
Hi Peter,
Thank you so much for this kind review. We are pleased that you enjoyed the experience of buying with us!
All the best,
The Watersports Centre Team.
Reply from The Watersports Centre
Hi Steve,
Thank you so much. We are glad that we were able to help and we hope that you are pleased with your new board bag!
All the best,
The Watersports Centre Team.
Reply from The Watersports Centre
Hi Derek,
Thank you so much for this review, we really appreciate it.
We hope that you are enjoying your wing!
All the best,
The Watersports Centre Team.
Very profesional all the way through…
Very profesional all the way through despite a setback from a supplier.
14 May 2024
Reply from The Watersports Centre
Hi Nicolas,
Thank you for your patience on your order once again - and thank you for this very kind review we really appreciate it.
All the best,
The Watersports Centre Team.
Amazing customer service from George
Amazing customer service from George. He sorted out a problem with my order the same day and I received the corrected order a day later. And all with a very personal service. You can’t ask for more than that. Would highly recommend.
2 May 2024
Unprompted review
Reply from The Watersports Centre
Hi Anthony,
Thank you for being so understanding once again, we were very pleased to have been able to quickly rectify the problem for you. Thank you so much for this lovely review, we appreciate it so much!!
All the very best,
The Watersports Centre Team :)
Excellent service
Excellent service - organised changing from hook to slider in harness on a Sun. FaceTimed to check I was happy. Went way above what was expected. Thanks Tim, I love the harness :)
28 April 2024
Reply from The Watersports Centre
Hi David, thank you so much for this review, we will be delighted to let Tim know that you were pleased with the service you received.
We are really pleased to hear that you love your new harness too, a great choice!
All the best,
The Watersports Centre Team :)
Brilliant service!
I am very pleased that I ordered from this company. They worked 100%. I ordered a wetsuit and, unfortunately, the chosen model was not in stock. I was offered a new one for a very reasonable surcharge. They react quickly to requests, respond at the same day. Definitely recommend to anyone looking for water sport equipment! The guys will do everything possible to make you happy)
26 April 2024
Unprompted review
Reply from The Watersports Centre
Hi Irina,
Wow thank you so much for this lovely review! We are always so sorry when there is a stocking issue, but we are grateful for your understanding. It is a pleasure to hear that you enjoyed your experience with us!
We really appreciate this review once again!
All the best,
The Watersports Centre Team :)
Reply from The Watersports Centre
Hi Ian,
Thank you so much for this review, we are very pleased to hear that you enjoyed your experience with us!
All the best,
The Watersports Centre Team
Reply from The Watersports Centre
Thank you Charlie for taking time to post your comment. The Team at The Watersports Centre.
Great service
Super quick delivery. Great customer service answered my questions straight away
9 April 2024
Reply from The Watersports Centre
Hi Luke,
Thank you so much for your kind review. We are always pleased to be able to help and we are glad that the delivery was prompt too!
All the best,
The Watersports Centre Team.
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