The Watch Directory Reviews 

206
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service and communication through out. I had an unusual request for additional strap and he not only sourced it and fitted it to my new Omega watch. My delivery Date was delayed due to the imp... See more

Rated 5 out of 5 stars

Just received my second purchase from the Watch Directory and got excellent service as I did the last time, you always get that personal service from Jonathan which makes you feel valued........great... See more

Rated 5 out of 5 stars

I ordered my omega speedmaster 38 chronograph through The Watchshop and I was given a delivery schedule of 3/4 weeks. Jonathan kept me informed of the progress even when there was a slight delay from... See more

Rated 5 out of 5 stars

I really do have to rate Jonathan and the service The Watcb Directory deliver. From start to finish he was incredibly helpful and got me a great price on an Oris Aquis. His product knowledge is ex... See more

Company replied

Company details

  1. Watch Store

Information provided by various external sources

The Watch Directory is one of the UKs largest watch retailers. Browse unworn, brand new, ex-display and more watches at a discounted price


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(206)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and communication …

Great service and communication through out. I had an unusual request for additional strap and he not only sourced it and fitted it to my new Omega watch.
My delivery Date was delayed due to the impact of Covid 19 but I was kept informed. Highly recommend Jonathon and watch directory and would not hesitate to purchase through watch the directory again . Thanks Jonathon !

19 May 2020
Unprompted review
Rated 5 out of 5 stars

Just received my second purchase from…

Just received my second purchase from the Watch Directory and got excellent service as I did the last time, you always get that personal service from Jonathan which makes you feel valued........great dealing with you guys and thanks again. Cheers Bryan.

15 May 2020
Unprompted review
Rated 5 out of 5 stars

Great service, personal touch

I ordered my omega speedmaster 38 chronograph through The Watchshop and I was given a delivery schedule of 3/4 weeks. Jonathan kept me informed of the progress even when there was a slight delay from Omega. He even contacted me whilst out of country to keep me informed. First class service and I thoroughly love my watch. Would use the Watchshop and Jonathan again on my next purchase.

17 March 2020
Unprompted review
Rated 5 out of 5 stars

Genuine and best price

Genuine and best price. Some finance option, like Klarna, would have been useful. Also, worth considering delivery option other than Royal Mail. I always end up having bit of adventure with them.

16 March 2020
Unprompted review
Rated 5 out of 5 stars

concerned but wow!

I don’t mind admitting I was a bit hesitant about spending so much in an online purchase. However the transaction was faultless from start to finish.
I sent an email explaining all my fears and worries and received a response accepting my concerns and reassuring me including highlighting positive reviews and identifying contact phone numbers etc in case of issues etc. My watch was ordered with a deposit and although the lead it time was estimated at 4-6 weeks, I had my watch within 10 days!
Highly recommend the team and this company-do it!!!

16 March 2020
Unprompted review
Rated 5 out of 5 stars

5 stars

I could choose more and more stars because I was and I am so happy with my purchase !
Thanks a lot for your compréhension, your patience ... It was my first important purchase on internet and I was very anxious . So, I sent many many mails for more and more information... !
I received always a very comprehensive and complete answer.
Finally, I ordered what I wanted and the expedition and the delivery were on time without any problem.
Thanks a lot for everything.
I recommend you to all my friends and I shall choose your address if I need..
Best regards
Mrs Aliette JACQMIN
France

29 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you for the kind feedback Mrs Jacqmin! We are so glad that you are happy with your purchase and look forward to hearing from you in the future.

Rated 5 out of 5 stars

Excellent service, great prices and rapid deliver, a highly recommend seller

I really do have to rate Jonathan and the service The Watcb Directory deliver. From start to finish he was incredibly helpful and got me a great price on an Oris Aquis. His product knowledge is excellent and the speed of delivery from point of order was great, literally ordered on Friday and 8 days later the following Saturday my brand new watch arrived in all its shiny new glory.

I'd highly recommend buying a watch from The Watch Direcrory and can clearly see why the reviews on here are so good.

Thanks again.

23 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

It was an absolute pleasure Majid. We hope you enjoy this beautiful watch!

Rated 5 out of 5 stars

Great service

The watch was delivered as promised in a perfect condition except the battery which was dead. Contacted "The Watch Directory", they reacted very professionally and fully reimbursed the battery replacement costs.

21 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Glad we got everything resolved for you Mr Mindaugas. Thank you for your kind words!

Rated 5 out of 5 stars

Quick and easy to use web site

Quick and easy to use web site. Great people to talk and email with quick response

20 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you Andrew,! At The Watch Directory we believe it is really important to make the process as seamless as possible, whilst also staying in regular contact with our customers until the watch is received.

Rated 5 out of 5 stars

Excellent experience!!!

Excellent experience!!!
The best price!
I recommend!

20 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you kindly Mr Luzin! We sincerely hope you enjoy your watch as much as we enjoyed dealing with you.

Rated 5 out of 5 stars

Fabulous service and helpful advice…f

Fabulous service and helpful advice from staff. Watch ordered and delivered on time! No hesitation in recommending

19 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you for the kind words and the recommendation Mr Farrell! We hope you enjoy your watch.

Rated 5 out of 5 stars

Very straight forward purchase…

Very straight forward purchase delivered in 7 days as described would use them again.

19 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you kindly Mr Higgins. We aim to take as much hassle out of the purchasing process as possible, and pride ourselves on being upfront and honest throughout the whole process.

Rated 5 out of 5 stars

Great shop & very helpful owner

Great shop & very helpful owner. Watch bought was as described in pristine condition. Love my watch! Many thanks.

19 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you very much for your feedback. We are so glad that you love the watch!

Rated 5 out of 5 stars

I purchased an Omega watch from the…

I purchased an Omega watch from the watch directory in 2017.
The watch was delivered as promised and on time and I would recommend them to everyone

18 February 2020
Unprompted review
The Watch Directory logo

Reply from The Watch Directory

Thank you for the kind feedback Lee! We are always looking to ensure we are maintaining the same high standard over the years that we set in terms of delivering the best possible service we can.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look