The Warranty Group Reviews 522

THE ABSOLUTE WORST
The customer service reps have a tough time communicating/understanding english (sorry, don't mean to sound bias - but an agent needs to have enough english to communicate beyond a scropt and repeating the same info OOVER and OVER).
I have asked for access to a manager or a manager call back 4 times. Was assured that I would receive a call back, that did not happen. The last call, the agent refused to contact a manager until I told her why I wanted to speak with one!
NO VALUE

If there was a zero star option or negative stars, that’s what I would choose. This company approved my claim to replace the canister that holds transmission fluid in my truck because it had a hole or tear in the seam. Then denied the claim to replace the whole transmission due to “overheating and contamination”. The tear in the canister caused the low fluid and internal damage to the transmission. There would be no overheating or contamination if the part was not defective. The root cause is not overheating, it’s the defective canister which they approved and paid for. This claim should be approved. Beware of the shady deceptive practices of this company. Steer clear AT ALL COST. If this is not approved I will be seeking legal action.

*Added reply. While I appreciate your reply, it is inconsistent with the terms of my contract. “ In some cases, related components may be covered while consequential damage or failures caused by conditions such as overheating or contamination may fall outside of cover, even where an earlier repair has been approved. We appreciate that this distinction isn’t always clear and can understandably feel unfair.” This distinction isn’t unclear. It is very clearly a contradiction of the terms of the contract. Section V, 7B of my contract states verbatim:
“Coverage will be provided for the failure of a non-covered part resulting from a breakdown of a covered part.” The documentation provided by dealership service clearly states the cause of damage was from the failure of the mechanical part that was replace and fully covered under the warranty. I have already requested of review of this denial. That process has started and all of this information has been submitted as well. The purpose of my review is to share my experience. I do not appreciate being taken advantage of and I expect for businesses such as yours to honor the terms of contracts and conduct business in an ethical manner.

I have extended warranty on my LEVC taxi through TWG and to keep this extended warranty you have to have the taxi serviced every 25k miles. They give you 1000 miles leeway. I lost my best mate 3 weeks ago who passed away at age 33 suddenly. My head has not been with it and I’ve went over the leeway by 180 miles. The taxi is getting serviced today and TWG have advised that in this instance they will no longer merit the extended warranty and they are being firm on it. I think this is shocking giving the circumstances. It’s 180 miles which can easily be done in 2 days in the taxi! Shocking from a large company like yourselves! Be aware

Great incredible service very fast quick working I really like it

I was provided a replacement device that is very nice. And the customer care were very helpful. Delivery was quick. I just didn’t get the device in my preferred colour.

Easy to put up the claim, quick response and received my replacement device in just 1 day from when the claim was accepted.

only had the car for 8 months and paid for extended warrently. All 4 glow plugs have failed which a mechanic has said should never happen at one time and is definately not wear and tear. TWG have said i will have to pay to have the glow plugs removed and photographs sent in. How will photographs help you determine whether you will pay out !?!? the glow plugs have failed and there is a diagnostic report to support that. i will be taking this further

My experience with Protect Your Bubble has been great over the years. And based on my experience, I would totally recommend them.

Absolute joke and just scammers! Do NOT buy their warranty unless you want to waste your money.

My partners Audi developed a fault and she managed to limp it to a nearby garage. As her car was in a safe position it took the RAC 4 days to tow (absolutely appalling) it to the garage so we could get it fixed under warranty (or so we thought).

It turns out that there are very little garages who actually deal with this warranty company as they are known to be hard to deal with. We paid an extra £1049 for the warranty to then find out that it’s not much use.

The warranty company refused to pay for the entire repair even though it was clearly not a part which is on the excluded part list or a part subject to being a wear and tear item which would be replaced during routine servicing etc. They would only pay more if inferior parts are used which will obviously have a shorter service life. They refused to pay for bolts as well as the replaced belt and the coolant which would all be routinely changed as part of the new water pump/thermostat being fitted.

I’ve read the T&C and accept them not paying towards the dismantling, diagnostics costs or items which are service items but not paying for other repairs, because they don’t wish to pay for is just a huge con.
You can pay £1049 for warranty cover, but they will find any excuse to avoid paying, be warned! I wish we would have checked the reviews before buying this policy…

They make excuses to reject claim.
Please avoid them, you will end up paying alot more.
I paid £1000 for extended warranty. I only had 1 claim after 2.5 years and they rejected saying the gap between full service is 12000 miles so it is invalid!! The mileage for full service is 20000 as per manufacturer.
But trust me, they are not there to help you , they are vultures robbing innocent people and funny enough car dealers are their crime partners. In my case it was the carshop. So please avoid them.

Radiator had a leak between the plastic cap and metal core, photos sent to twg of the radiator in place on the car showing no damage to the radiator and all fins perfect condition. They insisted the part was removed for additional photos. In removing the radiator the garage bent a small amount of fins. Twg now claim impact damage was the cause even thought the bent fins are the other side of the radiator from the leak site. The in place photos show the areas they claim to have impact damage with no marks. They are atrocious and take days to respond to any communication. Avoid these scammera at all cost they will not pay out! £1000 premium and they will not even cover a £300 radiator replacement

Egr vale and egr replacement they paid around 80% of the total bills as I wanted genuine parts and specialist labour but quick easy thanks again

Excellent company

I would give zero if I could. !!!!
My car is in garage for 3 weeks without any work done as rac have not authorised payment for electrical fault even though I have been told it’s covered on warranty. I paid £1500 for this cover. I have put in an official complaint but no feed back at all . It’s absolutely disgusting ripping off customers

TWG taking 1 week just to get back to a garage to see if I can get air con repaired under their warranty work & they finally replied saying they need pictures to investigate. That’s a bad service it should not take 1 week to respond back and now I got to wait even longer plus the weekend to see if I can get a repair authorised.

Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganized and do not work with dealer estimates. Good Luck finding a garage who will work with them and that is how they get out of their claims. Total scam.

Had a crank pulley failure and tried claiming under the extended warranty. Although this wasn't an excluded part they hid behind a catch all wear and tear clause which was written in an ambiguous way. In truth I'm not sure what part of a car that isn't subject to wear and tear! I would of taken the claim further but due to the relatively low dispute sum and the company being registered in the Isle of Man (which means you would have to attend court there), it just wasn't worth it. Lesson learned - don't bother paying for any extended warranties for anything. Put the money that you would pay aside for situations such as this.

Excellent service

My computer has been insured with Protect Your Bubble for a few years, and when it wasn't working recently, I contacted them. The whole process of getting the laptop sent away and repaired was all made very easy. The customer service representatives were very pleasant and helpful, and were able to advise me about what I needed to do, and the collection and delivery services went very smoothly. I was very happy with how it all went.