I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
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Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
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Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Reply from The Vaults Group
Thank you for your 5-star review.
We welcome your positive feedback and hope to see you soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Mariia.
We are delighted with your kind feedback, we appreciate you taking the time to do this, and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Quick and easy and very friendly staff
22 May 2026
Reply from The Vaults Group
Thank you for your 5-star review, Sue.
We are pleased that our staff were very friendly and that the setup was quick and easy. We appreciate your positive feedback.
Kind regards,
The Vaults Group.
Very professional and informative…
Very professional and informative staff. Easy transaction.
18 May 2026
Reply from The Vaults Group
Thank you for your 5-star review, Helen.
We are delighted that you are happy with the service you received, and our staff were professional. This is great to hear!
We look forward to seeing you again.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind review, Mudassar.
We are pleased that our staff are always helpful, and we appreciate your recommendation.
Many thanks,
The Vaults Group.
Highly recommended
The First time I’ve used this company, I enjoyed the experience of Entering the Liver building with its grand design and its history then met several members of staff who were both polite and very well mannered , the service was simple straightforward and professional from start to finish. I really look forwards to doing business in the future, Thank you and very Kind Regards.
13 May 2026
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Barry.
We are thrilled that you were greeted by our polite, well-mannered staff, who were professional throughout. The staff will be delighted with your kind feedback, and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review.
We are thrilled that you rate us as a very professional service; this makes us smile :)
We appreciate you taking the time to write us a review, and hope to see you again soon.
Kind regards,
The Vaults Group.
Fantastic
Fantastic
Been using this place for over 5 years…
Security is their priority and staff are always very welcoming.
13 October 2025
Reply from The Vaults Group
This is a brilliant review. Thank you, Kush.
We are delighted that you are happy with our service and security, which is paramount in keeping your valuable items safe, making this our top priority. We would also like to thank you again for your continued custom, this means a lot to us, and appreciated :)
Looking forward to seeing you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star rating, Avula.
We appreciate your positive feedback and kind words on our service. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Hi was made to feel comfortable by…
Hi was made to feel comfortable by friendly staff who went through the full process with me and made it easy to understand,prices are reasonable,and the quality and security of the vault is outstanding
18 May 2026
Reply from The Vaults Group
Thank you for your 5-star review, Paul.
We are delighted that you were made to feel welcomed, and staff explained the procedure in full. Our security is paramount to the service we provide, offering you peace of mind. We hope to see you again soon.
Many thanks,
The Vaults Group.
Great service
18 May 2026
Reply from The Vaults Group
Thank you for your 5 -star rating, Kim.
We appreciate your feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star rating.
We are thrilled with your positive feedback on our service, and are delighted that your experience was met with friendly, helpful staff who thoroughly explained everything. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Stephen.
We are pleased that you would say that our staff are very polite and efficient. This is great to hear! We appreciate your kind feedback.
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Alan.
We appreciate your positive feedback on our service and your experience. We are pleased that you are happy. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you, Krzysztof for your 5-star review.
We appreciate your kind feedback on the professional service you receive. We are delighted that you are 100% satisfied. This is great to hear!
Kind regards,
The Vaults Group
Reply from The Vaults Group
Thank you for your 5-star review, Finlay.
We are pleased that you are happy with the service that you receive from our efficient friendly staff :)
We appreciate your positive feedback.
Kind regards,
The Vaults Group.
The customer service team was very…
The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was high secured.
12 May 2026
Reply from The Vaults Group
Thank you for your 5-star review, Srinivas.
We are delighted that you were happy with the service you received from our new facility that has opened in Blanchardstown!
Our Security is paramount in keeping valuables safe, offering peace of mind. We appreciate your positive feedback and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Ian.
We are thrilled that you are happy with our staff and high-spec, state-of-the-art security. This is paramount in keeping your valuables safe.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
This is a great review. Thank you, Mrs Strong.
We are pleased that you are happy with our communication and excellent customer service. This is great to hear!
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind feedback, Gouri.
We are pleased that you are happy with our service. We hope to see you soon.
Many thanks,
The Vaults Group.
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