Bought a rare framed football shirt for my boyfriend and he absolutely loves it! The framed shirt and service exceeded my expectations. The whole experience was excellent, the website is so easy to us... See more
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Very quick delivery, and product in pristine condition. A great positive experience, and very easy to use website.
Came inbetween the dates they stated on the earliest one, which was not long at all after ordering. Shipping was confusing as aftership emails you about the order to track on Amazon shipping but it’s... See more
Company replied
I bought my shirt via eBay, and the experience was seem less. The shirt was a few pounds more than similar products from private sellers, but the quality of the product was exactly as described (if n... See more
Company details
Written by the company
The Vault is the online home of sports collectibles, featuring officially licensed merchandise and authentic sports memorabilia. Unlock the game with our ultimate range of signed memorabilia, original football shirts, display-worthy merchandise and iconic sporting gifts. Shop now at thevault.co.uk and find rare, original and authentic sports memorabilia. Own history, showcase moments and wear greatness. At The Vault, you can find legendary framed shirts, making your icon the centrepiece of any room. Discover vintage and retro kits alongside the newest football shirt releases, with gifts for all and one-off pieces of sporting excellence. The Vault contains a collectible goldmine of sporting greatness across football, cricket, rugby, tennis, F1, NFL, MLB, NBA and more, bringing together verified products from the biggest sports, teams and stars. Raising the bar, quality and authenticity sits at the heart of what we do. We focus on verified items, professional presentation, reliable service and fast delivery, giving you a trusted place to shop sports memorabilia with confidence. It's time to level up your collection.
Guaranteed authentic
Verified memorabilia, protected by The Vault Verify™
Every signed item is guaranteed authentic and supplied with a physical Certificate of Authenticity. Our exclusive The Vault Verify™ NFC system also provides a unique digital record containing the item’s serial number, image and signing information where available.
Contact info
Beverley Enterprise Centre, Beck View Road, HU17 0JT, Beverley, United Kingdom
- support@thevault.co.uk
- thevault.co.uk
4.7
Excellent
44 reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant item and a brilliant service
Brilliant item and a brilliant service. Excellent customer experience and in exceptional speedy time. Shirt arrived within 2 days and ready for the Euros 👍🏻 fantastic seller and would highly recommend.
19 June 2024
Unprompted review
EVERYTHING AS EXPECTED
More info about the quality of the shirts would be good.
21 May 2024
Unprompted review
Reply from The Vault
Hello Max,
Thanks you for your order and feedback. We're glad they arrived safely with you in Argentina, enjoy your piece of sporting history.
Kind Regards,
The Vault
Reply from The Vault
Hello Bandis,
Thanks for leaving us a review, our team really enjoyed framing this one! Hope to see you again.
Kind Regards,
The Vault
Choose the right delivery partner
The quality of product and service from The Vault was spot on, only delay was delivery from UPS. The Vault are not to blame for this but if I were them I would certainly tighten up processes with my delivery partner/s.
10 May 2024
Reply from The Vault
Hi Paul,
Thanks for sharing your experience. We're really happy you like the product and service.
We've looking into the issues with UPS. I can see it was delivered within the delivery window, but can understand your frustrations with them struggling to locate your address. Especially when the item was needed urgently.
We've taken your feedback on board and from July customers will have more shipping choices (including DPD, UPS, Royal Mail and Evri).
Kind Regards,
The Vault
Hmm still waiting for my order as…
Hmm still waiting for my order as ordered from Thursday how long does people have to wait for their orders ? And is there any point of paying express delivery ?
16 April 2024
Unprompted review
Reply from The Vault
Hello Iwan,
Based on your order number we believe your review is about The-Vault-UK.com a trainer retailer. This page is exclusively for thevault.co.uk, we only sell Sports Memorabilia.
We would like to request you delete and move this review to:
https://uk.trustpilot.com/review/the-vault-uk.com
Kind Regards,
The Vault Support
Really disappointing
I ordered a Manchester United 2012-13 shirt with van Persie on the back in “perfect” condition, but the order I received did not look like the images at all. The sponsor on the front is very creased and parts of it are hanging off to the point where it would be difficult to salvage, despite the fact I spent nearly £100 on it. Very disappointed.
19 March 2024
Unprompted review
Reply from The Vault
Hello James,
Thank you for getting in touch. We are sorry to hear that this order didn't meet your expectations on this occasion. Here at The Vault we pride ourselves on quality and service. All our classic kits are meticulously quality checked and condition graded before listing.
Having spent some time with you, investigating and reviewing the item, we've discovered this damage was caused 3 weeks after purchase by the steaming method used to clean the shirt.
We've taken your review onboard and are going to be launching a shirt care guide on our website to help customers wash and protect their items after purchase. We are also awaiting confirmation to complete a free-of-charge product exchange as a good will gesture. I hope this goes some way to improving your experience with us.
We appreciate your feedback and thank you for choosing The Vault.
Kind Regards,
Support@thevault.co.uk
Highly recommend! Authentic products with great customer service
I have made several purchases from The Vault, they have never failed to deliver authentic products with a great customer service. I have every confidence that, when I order something, it arrives securely packaged, always matches the description and is a genuine product. We ordered a framed shirt as a gift for my son, which he loved! The hanging kit they provided with the framed shirt was a great touch, it was so simple and easy to hang, we couldn't go wrong!
I would highly recommend The Vault.
18 February 2024
Unprompted review
Reply from The Vault
Hello Olivia,
Thanks for choosing The Vault and sharing your experience. I'm glad everything met your expectations, it sounds like you have one very lucky son!
Kind Regards,
The Vault Support
One of the best memorabilia sites
Quick and easy process with a great website and some great options to choose from. I have bought 4 shirts from them and have only praise for the products quality
11 February 2024
Unprompted review
Reply from The Vault
Hello Scott,
Thanks for leaving us a review and for your loyalty! We'll be sure to keep adding new and exciting Tottenham Hotspur shirts to our website.
Kind Regards,
The Vault
Fantastic…Definitely recommend
Definitely recommend! I couldn’t get the trainers my son wanted in the Uk found them on the vault website. Ordered between Christmas and new year so shipping probably took about 3 weeks but was fully updated with tracking along the way. Came in perfect condition and I’ve got one very happy son
26 December 2023
Unprompted review
Great Product and service
Quality of the framing was great, great communication and service,
26 October 2023
Unprompted review
Reply from The Vault
Hello Trevor,
Thank you for leaving us a review. You will have to send us a picture of the Haaland shirt displayed, it looked absolutely stunning.
Kind Regards,
The Vault
Shirt Review
Amazing shirt, high quality for a great price. 10/10, highly recommend
2 November 2023
Unprompted review
Reply from The Vault
Hello Sam,
Thank you for leaving us a review and choosing The Vault!
Kind Regards,
The Vault
5 stars ⭐️
Can’t praise The Vault highly enough. Seamless transaction and a quality product. Looks amazing on the wall and the mounting instruction/assembly was hassle free. Would 100% buy from again and recommend to friends/family.
15 August 2023
Unprompted review
Reply from The Vault
Hello Chris,
Thank you for being our customer and leaving us a wonderful 5-star review.
Kind Regards,
The Vault
great product great delivery
great product great delivery - love the shirts and continue to buy from the best in the game
1 November 2023
Unprompted review
Reply from The Vault
Hello Chris,
Thank you for your loyalty and for taking the time to review us. Role on next season and hopefully some new big signings!
Kind Regards,
The Vault
Great quality fast shipping
Came inbetween the dates they stated on the earliest one, which was not long at all after ordering. Shipping was confusing as aftership emails you about the order to track on Amazon shipping but it’s actually on Royal Mail. Apart from that can’t complain great quality and fast shipping
16 August 2023
Unprompted review
Reply from The Vault
Hello,
We’re so grateful that you took the time to leave us a 5-star review. Thank you! And good news we've now removed aftership from our delivery service.
Kind Regards,
The Vault
Perfection
It arrived super fast and exactly as advertised couldn’t of asked for any better.
31 July 2023
Unprompted review
Reply from The Vault
Hello Dawson,
Thank you for leaving a 5 star review! We really appreciate the feedback, enjoy your item.
Kind Regards,
The Vault
Charged credit card and after they canceled my order, was not provided full refund.
Charged credit card for confirmed purchase. The vault canceled my order later that day after confirmation. The Vault Company failed to communicate as to why my order was canceled. I was also not provided full refund after they canceled my order.
1 July 2023
Reply from The Vault
Hello Nathaniel,
Thanks for taking the time to let us know. I can see this payment was not completed on our checkout page and therefore no order/charge/refund occurred.
Please contact us at support@thevault.co.uk and we'll happily get this order placed for you.
Kind Regards,
The Vault
Reply from The Vault
Hello Nattapan,
Thanks for leaving us a review, was a pretty epic signed shirt. Look forward to seeing you again!
Kind Regards,
The Vault
Perfect condition shirt!
Perfect condition shirt as described,
good communication and quick dispatch.
Recommended Shirt Seller!
24 May 2023
Reply from The Vault
Hello Richard,
Thanks you for your kind words and leaving us a 5 star review. Enjoy your shirt!
Kind Regards,
The Vault
Lionel Mesi signed barcelona shirt
Today i’ve received Lionel Messi signed shirt. Very fast shipping and package was perfectly secured. Jersey is absolute perfectly framed and whit it is hanging kit and COA. Highly recomended and thank you!
10 January 2023
Unprompted review
Reply from The Vault
Hello Rok,
Fantastic! Glad you loved the item and thank you for sharing your experience with others. Enjoy :D
Kind Regards,
The Vault
Unbelievable Jeff!
I received this as a gift from my girlfriend…. What a gift to receive! It’s all certified and official and looks insane on my wall. I have already had 3 people ask me where to get one so they can jump on the signed shirt hype 100% would recommend
27 December 2022
Unprompted review
Reply from The Vault
Thank you for your review Scott. I'm glad that we could play our part in making this wonderful gift happen.
Kind Regards,
The Vault
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