The Vault Memorabilia Reviews 38

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I bought my shirt via eBay, and the experience was seem less. The shirt was a few pounds more than similar products from private sellers, but the quality of the product was exactly as described (if n... See more

Rated 5 out of 5 stars

Really pleased with the shirt ! The attention to detail in the framing, presentation and packaging is amazing! Would definitely recommend!

Rated 2 out of 5 stars

I ordered a Manchester United 2012-13 shirt with van Persie on the back in “perfect” condition, but the order I received did not look like the images at all. The sponsor on the front is very creased a... See more

Company replied

Rated 5 out of 5 stars

Came inbetween the dates they stated on the earliest one, which was not long at all after ordering. Shipping was confusing as aftership emails you about the order to track on Amazon shipping but it’s... See more

Company replied

Company details

  1. Sports Memorabilia Store

Written by the company

Sports Memorabilia Store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
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Rated 5 out of 5 stars

Retro Footy Shirt

I bought my shirt via eBay, and the experience was seem less. The shirt was a few pounds more than similar products from private sellers, but the quality of the product was exactly as described (if not slightly better IMO) and the shirt was posted the same day and received two days later. The shirt was packaged so that it was both protected and able to be posted through my letterbox ( so not just left on the doorstep) I love the shirt (amber gold everton away shirt 2929/21) and would definitely buy from The Vault again
DF

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing service from answering my phone call to delivering my order. I held a raffle in aid of the royal British legion and bought signed Mike Tyson glove and signed Wayne Rooney shirt to raise funds for the legion. I raised over £500 with all proceeds going to the RBL. I couldn't have done it without the team at The Vault. Top service highly recommend

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Ordered West Ham signed Antonio shirt for my brother's 30th this weekend and was blown away by presentation and how it was packed and shipped. Ordered Monday and had today Wednesday and I am based in Ireland so very fast shipping. 5 stars from me thank you vault 👍👍

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great signed Savinho shirt

Great communication throughout my purchase and right up to delivery. The framing of the Savinho shirt I got was brilliant, very sleek. Presentation of the shirt itself was great. Packaging of the shirt and frame was very well done so it was very well protected during delivery. The delivery was extremely quick as well, got a COA as well. Extremely happy with the signed shirt and looks great on the wall, I wish I had discovered the vault before now, but will definitely be purchasing from them again! Thank you

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Just received CR7 shirt

Just received CR7 shirt, Delivery was fast and the shirt is just perfect. Siuuuuuuu

4 November 2024
Unprompted review
The Vault Memorabilia logo

Reply from The Vault Memorabilia

Hello Belva,
Thanks for sharing your experience with The Vault. We're glad your shirt arrived safely, enjoy!
Kind Regards, The Vault Support

Rated 5 out of 5 stars

Speedy & helpful customer service

Ordered a retro Arsenal kit but when I received the shirt it was not in perfect condition as described. I contacted Vault via their chat service and they sent me an exchange replacement for next day delivery, which has arrived in time for the match I’m going to this evening! Most companies wait for the return to get back to them before shipping the replacement, so I’m very impressed with their customer service. Replacement is in great condition as described. Highly recommend this retailer!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

EVERYTHING AS EXPECTED

More info about the quality of the shirts would be good.

21 May 2024
Unprompted review
The Vault Memorabilia logo

Reply from The Vault Memorabilia

Hello Max,

Thanks you for your order and feedback. We're glad they arrived safely with you in Argentina, enjoy your piece of sporting history.

Kind Regards,
The Vault

Rated 5 out of 5 stars

Framed signed shirt

So happy for Jude Belligham signed shirt. Thank you

14 May 2024
The Vault Memorabilia logo

Reply from The Vault Memorabilia

Hello Bandis,

Thanks for leaving us a review, our team really enjoyed framing this one! Hope to see you again.

Kind Regards,
The Vault

Rated 2 out of 5 stars

Choose the right delivery partner

The quality of product and service from The Vault was spot on, only delay was delivery from UPS. The Vault are not to blame for this but if I were them I would certainly tighten up processes with my delivery partner/s.

10 May 2024
The Vault Memorabilia logo

Reply from The Vault Memorabilia

Hi Paul,

Thanks for sharing your experience. We're really happy you like the product and service.

We've looking into the issues with UPS. I can see it was delivered within the delivery window, but can understand your frustrations with them struggling to locate your address. Especially when the item was needed urgently.

We've taken your feedback on board and from July customers will have more shipping choices (including DPD, UPS, Royal Mail and Evri).

Kind Regards,
The Vault

Rated 3 out of 5 stars

Hmm still waiting for my order as…

Hmm still waiting for my order as ordered from Thursday how long does people have to wait for their orders ? And is there any point of paying express delivery ?

16 April 2024
Unprompted review
The Vault Memorabilia logo

Reply from The Vault Memorabilia

Hello Iwan,

Based on your order number we believe your review is about The-Vault-UK.com a trainer retailer. This page is exclusively for thevault.co.uk, we only sell Sports Memorabilia.

We would like to request you delete and move this review to:
https://uk.trustpilot.com/review/the-vault-uk.com

Kind Regards,
The Vault Support

Rated 2 out of 5 stars

Really disappointing

I ordered a Manchester United 2012-13 shirt with van Persie on the back in “perfect” condition, but the order I received did not look like the images at all. The sponsor on the front is very creased and parts of it are hanging off to the point where it would be difficult to salvage, despite the fact I spent nearly £100 on it. Very disappointed.

19 March 2024
Unprompted review
The Vault Memorabilia logo

Reply from The Vault Memorabilia

Hello James,

Thank you for getting in touch. We are sorry to hear that this order didn't meet your expectations on this occasion. Here at The Vault we pride ourselves on quality and service. All our classic kits are meticulously quality checked and condition graded before listing.

Having spent some time with you, investigating and reviewing the item, we've discovered this damage was caused 3 weeks after purchase by the steaming method used to clean the shirt.

We've taken your review onboard and are going to be launching a shirt care guide on our website to help customers wash and protect their items after purchase. We are also awaiting confirmation to complete a free-of-charge product exchange as a good will gesture. I hope this goes some way to improving your experience with us.

We appreciate your feedback and thank you for choosing The Vault.

Kind Regards,
Support@thevault.co.uk

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