The hat was fine, and just as described. Through no fault of the seller, however, the delivery went wrong and I ended up waiting nearly two weeks for it. The seller couldn't have been more helpful in... See more
Company replied
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See what reviewers are saying
I had an issue with one of the items received which had been broken in transit. I contacted the customer service via email and was amazed how quickly they responded. It was literally minutes from sen... See more
Company replied
Product as described, good price and arrived quickly. Unfortunately packaging was not the best and product, which was ceramic, damaged. Contacted company, got a reply the same day from Carolyn and a r... See more
Company replied
I ordered a product on 30/11/22. Website stated 3-7 days for delivery. Contacted store 14 days later as item not arrived asking them to chase matter up and to resend as I believed the item to be... See more
Company replied
Company details
Written by the company
Your new favourite online home and gift. Come on in and browse our selection of specially selected items for you, your home and family. Coastal designs, Halloween and Christmas specialities for your home, business or evert. Bringing you a touch of affordable luxury, wellbeing and style. Free delivery to most UK addresses including Northern Ireland.
Contact info
Windmill House, BN16 9DD, Littlehampton, United Kingdom
- service@theusefulshop.com
- theusefulshop.com
4.0
Great
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely mango wood salad servers
Great quality, ethically sourced product, speedy dispatch and delivery. Thank you.
7 February 2022
Reply from The Useful Shop
Thanks for coming back and taking the time to leave this glowing review. There's a lot of love for our Mango Wood range from Shoeless Joe.
Best price I found on line
Best price I found on line. Not the speediest despatch/delivery but wasn’t a problem for me.
1 February 2022
Reply from The Useful Shop
That's great to hear, we try to offer the very best value possible. Thank you for taking the time to leave this 5* review.
Excellent product love these candles
22 January 2022
Reply from The Useful Shop
Thank you for shopping with us again and leaving this fabulous review.
Reply from The Useful Shop
Thank you for taking the time to leave your 5* review, we really appreciate it.
I had an issue with one of the items…however!!!
I had an issue with one of the items received which had been broken in transit. I contacted the customer service via email and was amazed how quickly they responded. It was literally minutes from sending! I’d provided pictures of the damage and there was no quibble whatsoever, only apologies for the inconvenience and a swift plan to remediate and resolve the issue. Items are lovely and the customer service is outstanding! Would shop here again and have bookmarked for future purchases.
21 January 2022
Reply from The Useful Shop
Thank you for taking the time to leave this great review about your experience shipping with us. We really do try our best when things don't go to plan.
Really fabulous customer service
Really fabulous customer service, quick to respond and so helpful, nothing is to much trouble I would give them 5 plus, Carolyn is a real gem. Thank you
19 January 2022
Reply from The Useful Shop
Thank you so much for taking the time to leave this positive review, we do try to help as much as we can!
Excellent service and products
Excellent service and products. I'm definitely buying again!
19 January 2022
Reply from The Useful Shop
Thank you so much for this 5* review, we really appreciate that you took the time,
I never received what I bought
18 December 2021
Reply from The Useful Shop
We're sorry you chose to leave a poor review rather than let us know your order had not arrived. Sometimes, especially at the moment with reduced staff levels and restrictions during the busiest time of the year, items do get delayed or lost in the delivery network. However, we can only help if we know there is a problem. Your order was dispatched on 2nd December, if the tracking hasn't updated to delivered tomorrow, we will process a refund for your £5.50 purchase.
We are delighted to see that your order has now been delivered.
Prompt and efficient service
14 December 2021
Reply from The Useful Shop
Thank you for taking the time to leave your review, we're glad we are still providing a great service in these tricky times.
Great products with great prices and…
Great products with great prices and fast delivery .
Would definitely recommend
13 December 2021
Reply from The Useful Shop
Thank you for taking the time to leave this 5* review, we really appreciate it and it keeps us going!
Reply from The Useful Shop
Thank you for taking your time to leave us this 5* review, we're so pleased you loved your product.
Excellent customer service
The hat was fine, and just as described. Through no fault of the seller, however, the delivery went wrong and I ended up waiting nearly two weeks for it. The seller couldn't have been more helpful in dealing with the problem, so I'd give them five stars for excellent customer service.
12 December 2021
Reply from The Useful Shop
Thank you for taking your time to leave this 5* review and for understanding that we are all but human and sometimes things do go wrong! We do always try our best to sort things out for our customers, we really appreciate your patience.
Lovely purchase
Lovely purchase, arrived when it said and very happy with my candy cane lane sign
9 December 2021
Reply from The Useful Shop
Thank you so much for taking the time to leave this 5* review. we're so pleased you are happy with your Candy Cane Lane sign - they are very popular!
Excellent product (a wooden box for…
Excellent product (a wooden box for storing seeds). Great price, speedy delivery and a place where I shall shop again.
8 December 2021
Reply from The Useful Shop
Thank you so much for taking the time to leave this 5* review. the seed boxes have been very popular! Please do visit us online again!
Excellent service and product will shop…
Excellent service and product will shop again
7 December 2021
Reply from The Useful Shop
Thank you so much for taking the time to leave this 5* review. We'd love to be of service to you again in the future!
Reply from The Useful Shop
Thank you for taking the time to leave us this 5* review. Yes we LOVE a gonk too :-)
Santa Claus XL sign.
This sign is so magical, I ended up buying a second one for my mum.
1 November 2021
Reply from The Useful Shop
Thank you for taking the time to leave us a 5* review for our Santa signs, they're very nearly sold out now, we were lucky to be able to get them for our customers.
I never received my package
I never received my package. This is unacceptable. I don't know what to do. Probably I need a lawyer to solve this problem.
25 October 2021
Reply from The Useful Shop
We responded to a message from you, but it didn't say that there was a problem. We reached out asking how we can help but there was no reply from you. We can only help if we know there is a problem! It was delivered to Romania as per delivery address, if we know there is a problem we can trace it. You don't need a lawyer for £26.99 spend, you just needed to tell us.
Velvet pumpkins
Good quick service and fabulous product. Really happy with the purchase.
15 October 2021
Reply from The Useful Shop
Thank you Minna, we appreciate you taking the time to leave us this 5* review
Prompt and efficient
14 October 2021
Reply from The Useful Shop
Thank you for taking the time to leave us this 5* review Joe
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