The Urban Mill Reviews 

My item was damaged on arrival but the team dealt with it very quickly and efficiently

excellent furniture, and great customer service.....many thanks

Ordered a rail on 27th September 2025, shipment kept being delayed, finally arrived on 14th November. Packaged badly with polystyrene- a dated way to package products and terrible for the environment. Quality of the product ok, but nothing special. Wouldn’t purchase from this supplier again.

Quick delivery of great product at good price

Unfortunately the company did not keep in touch regarding the delivery date been missed. Just because they use a delivery company it is still their responsibility to keep customers in touch with delivery changes.
On the plus side my daughter loves the lamp

Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice.

Very competitive prices compared to similar products too.

Would definitely use them again.

The whole experience, from ordering to delivery was brilliant . The product I ordered was strong and easy to put up onto the wall . I’m a 70 yr old lady and managed to do it myself would definitely recommend

Initial order failed to arrive but help email quickly resolved problem. New order was dispatched quickly by overnight courier. Well done! Good service.

Good product but the assembly instructions weren’t comprehensive enough.

Delivery was fairly quick and we’re satisfied with the end product.

Delivery was quick. The item was well packaged and everything was accounted for. The desk was exactly what we needed for my son, and very easy to assemble. We're very happy with it.

Helpful and accessible when there was a problem

Excellent bedroom storage, communication good, delivery great. Really good quality product, easy to put together, looks fab

Quick and easy to use the online store! Exceptional quality and exactly what I ordered ! So happy with my purchase… excellent quality too, thank you so much , I will be back 😘

Swift and efficient service, good quality item for the money

Went over and above to make sure our problem with delivery (our fault) was ironed out. Thank you, we appreciate it.

Happy with product, prompt delivery. Would recommend

Great rail well made easy to assemble next day delivery as requested thanks would us again

Really happy with the whole experience. Good quality shelves at a good price with fast delivery. Thank you.

I was led to believe that the fittings provided with the item would be suitabe for my wall. They clearly arent and the instruction booklet from the manufacturer clearly states the fittings are only suitable for one type of wall.
Upon a request for a return and refund, I've been told that I would have to pay for the return even though I've been mis-sold the item.

You would think that the company would provide a free return label in this instance. Poor customer service and poor attitude to issue resolution.

Update 12/03
Following more email communication with the company, customer service has agreed for a refund. Therefore upgrading the recent experience to 3.